Kinkly Shop review for Chatty AI Chatbot & Live Chat

Hi Kinkly Team, Thank you for taking the time to leave a review and share your experience with Chatty. We’re genuinely sorry to hear that the app didn’t meet your expectations, and we truly appreciate your honest feedback — it helps us improve. Regarding the AI chatbot’s performance, particularly the example you mentioned where it failed to correctly answer a question about your best-selling product — you're absolutely right to expect more. The good news is that our team is already working hard on enhancing this functionality. We’re in the process of developing a smarter AI engine that will support more personalized and accurate responses, including best-seller insights and product recommendations. These improvements are part of a broader update scheduled to be released in the next 1–2 weeks. We're confident that this will significantly improve your experience with the chatbot. As for the issue with your FAQ page being overwritten — thank you for highlighting this. It sounds like the app’s FAQ page may not have been assigned to a separate template, which caused it to overwrite your store’s default FAQ page. We completely understand how frustrating this can be, and we’d be more than happy to walk you through how to properly configure the FAQ section so it works alongside your existing site content without overwriting anything. If you're willing, we’d love the opportunity to help you get the most out of Chatty. Our support team can assist you directly with setup, customization, and ensuring everything works exactly as you need — especially once the upcoming product update is live. Thanks again for your feedback. We’re committed to improving and hope to earn back your trust in the near future. Warm regards, The Chatty Team