Chatty AI Chatbot & Live Chat
Sell more: AI chat, livechat, inbox, help center & WhatsApp
Rating
4.9
feedback
1,776
chart
#354
All reviews
Review RSS Feed
April 15, 2026
A few hiccups during the learning process but I will say once it gets going the chat is super helpful to our customers and helps scale back our time spent on customer service. If we do run into an error every now and then the support team, specifically Hazel, if super quick to respond and provide help on the spot.
April 14, 2026
The app is easy to use and set up, Hana is fast at responding to my requirements and she made sure she did everything I asked of her, Thank you made my day.
April 14, 2026
DO NOT INSTALL — Unauthorized charges Terrible experience. This app charges you without your consent and without any prior notification. I never authorized any payment, yet charges appeared on my Shopify billing. It is completely unacceptable for an app listed on the Shopify App Store to operate this way. There is zero transparency — they charge merchants behind their backs. This is not a mistake, it is an abusive business practice. If you already have this app installed, go to Settings → Billing immediately and review every charge. And if you're considering installing it, don't. They will charge you without asking. Shopify needs to seriously review developers like this who take advantage of merchants' trust. NO INSTALEN ESTA APP — Cobros no autorizados Experiencia terrible. Esta aplicación realiza cargos sin tu consentimiento y sin ningún tipo de aviso previo. Nadie autorizó esos cobros y aun así aparecieron en mi facturación de Shopify. Es inaceptable que una app listada en la tienda de Shopify opere de esta manera. Actúan con total falta de transparencia, cobrándole al comerciante a sus espaldas. Eso no es un error, es una práctica abusiva. Si ya la tienen instalada, vayan inmediatamente a Configuración → Facturación y revisen cada cargo. Y si están pensando en instalarla, no lo hagan. Les van a cobrar sin preguntar. Shopify debería revisar seriamente a este tipo de desarrolladores que se aprovechan de la confianza de los comerciantes.
Hi Cubica Team, thank you for sharing your experience. We understand there was a misunderstanding around the billing, and we're sorry it led to frustration. We've since connected with you directly and are glad we were able to reach a resolution together. Our support team is always available to help clarify any billing or usage questions, please don't hesitate to reach out anytime. We hope to have the opportunity to serve you better going forward. _____________________ Hola Cubica Team, gracias por compartir tu experiencia. Entendemos que hubo un malentendido con la facturación y lamentamos que haya generado frustración. Desde entonces nos pusimos en contacto contigo directamente y nos alegra haber podido llegar a una resolución juntos. Nuestro equipo de soporte siempre está disponible para aclarar cualquier duda sobre facturación o uso — no dudes en contactarnos cuando lo necesites. Esperamos tener la oportunidad de servirte mejor en el futuro.
April 13, 2026
This has been a helpful app for my shop. I'm still getting started, but so far it has helped my customers a lot and it's pretty easy to use.
April 12, 2026
I seriously cannot say enough good things about the Chatty app on Shopify! The customer service alone is NEXT LEVEL. From the moment I started using it, the team has been incredibly responsive, patient, and genuinely helpful. A huge shoutout to **Sonny**, who went above and beyond to help me with customizations and making sure everything matched my brand perfectly. Not only did they fix issues quickly, but they also took the time to explain things so I could understand and manage it moving forward. It’s rare to find an app where the support team actually feels like a partner in your business, but that’s exactly what you get here. If you’re looking for a chat solution that’s not only powerful but backed by an amazing team that truly cares, this is it. Highly, highly recommend!
April 9, 2026
Tolle App und vor allem direkter Support mit schneller und individueller Hilfe von Hazel!
April 3, 2026
I just want to say thanks to Hana and Mark for being especially helpful with my requests to modify the APP and catering to our needs! Their professionalism and patience are outstanding. I would recommend this app to anyone else as their support team is reliable.
April 3, 2026
I had an amazing experience with Jade. She went above and beyond to ensure all my products were synced correctly and kept me updated throughout the entire process. It’s rare to find such professional and kind support. Thank you, Jade, for making the technical part of my boutique so smooth!
April 2, 2026
Chatty is a great app - easy to set up and very useful for improving customer support and engagement. The AI features work well and help automate a lot of common questions. Also, Hana from support is amazing - very helpful, quick to respond, and effective in solving issues. Highly recommend!
April 2, 2026
love the app, Linda was a great help when I was looking for support. recommend
April 1, 2026
We had a specific requirement where our AI assistant wasn’t allowed to show or mention any pricing information. Jade handled this perfectly by implementing a custom CSS solution to hide all prices visually, and by configuring the AI behavior so it avoids discussing prices altogether. She explained everything in a clear and straightforward way, and her friendly approach made the whole process smooth and easy. Highly recommended!
March 31, 2026
So far so good. Setup is a little funny to me...I think mostly made by back-end engineers but it's working well. :) today is day 1 and I did remove another AI app I liked but had some flaws to test out Chatty. I will need a few more weeks to really test it. So far so good.
March 31, 2026
Avaliação do Atendimento – Hana (Chatty IA) Quero destacar o excelente atendimento da Hana! Desde o primeiro contato, a Hana demonstrou um nível impressionante de atenção, agilidade e clareza. Ela entende rapidamente a necessidade e conduz tudo de forma prática, objetiva e muito eficiente. O que mais chama atenção é a forma como a Hana mantém um atendimento organizado, humano e profissional ao mesmo tempo — algo que realmente eleva a experiência do cliente. O app Chatty é muito bom, mas a Hana é, sem dúvida, o grande diferencial. Parabéns pelo trabalho impecável! #Atendimento #Hana #Chatty #ExperiênciaDoCliente
March 27, 2026
Very easy to use, contains a lot of data. Fast customer support as well. Happy!