Chatty AI Chatbot & Live Chat
Sell more: AI chat, livechat, inbox, help center & WhatsApp
Rating
4.9
feedback
1,766
chart
#373
All reviews
Review RSS Feed
May 6, 2026
Thank you Hazel for helping me set up all the processing the Chatty app on my shopify. Thanks to you, I can directly advise customers about my products on shopify. the team has been incredibly responsive, patient, and genuinely helpful. Thanks
May 5, 2026
The customer service provided extremely efficient and accurate guidance, helping to solve the troublesome issue. I am very grateful to Hazel.
May 4, 2026
This AI assistant is great but requires a lot of training and instructions, but staff seems like they are working hard to keep improving it. Staff is also helpful if you run into any issues. Props to staff Andy for helping out.
May 1, 2026
Harika bir uygulama, müşteriler ile iletişim iş yükümüzü tamamen üzerimizden aldı.
April 30, 2026
April 30, 2026
Had a question regarding subscription plans and Audrey was a great help! She was really kind, patient and fast. It was a great experience! Thanks Audrey!
April 30, 2026
Very good service. I am satisfied and highly recommended. Audrey always help and resolve the issues. Thanks
April 28, 2026
Terrific support service especially from Andy - who was very helpful in addressing all our questions promptly, and patiently guided our team through setup step by step! So many great features offered, solid system, easy user experience, and outstanding support.
April 28, 2026
Hazel has been great helping me with the chat bot updates I'd like to make
April 22, 2026
The AI software is very easy to use, and customer service responds promptly.
April 17, 2026
Stellar platform! Its been amazing so far, easy to set up and the AI system is really amazing! Appreciate the support as well, fast and effective in helping resolve issues. Appreciate Hazel for the support when I ran into some minor issue with the set up!
April 17, 2026
Just signed up and straight off the bat Linda was very helpful with getting me set up right with personalised instructions. If this is anything to go by the support is fantastic
April 15, 2026
A few hiccups during the learning process but I will say once it gets going the chat is super helpful to our customers and helps scale back our time spent on customer service. If we do run into an error every now and then the support team, specifically Hazel, if super quick to respond and provide help on the spot.
April 14, 2026
The app is easy to use and set up, Hana is fast at responding to my requirements and she made sure she did everything I asked of her, Thank you made my day.
April 14, 2026
DO NOT INSTALL — Unauthorized charges Terrible experience. This app charges you without your consent and without any prior notification. I never authorized any payment, yet charges appeared on my Shopify billing. It is completely unacceptable for an app listed on the Shopify App Store to operate this way. There is zero transparency — they charge merchants behind their backs. This is not a mistake, it is an abusive business practice. If you already have this app installed, go to Settings → Billing immediately and review every charge. And if you're considering installing it, don't. They will charge you without asking. Shopify needs to seriously review developers like this who take advantage of merchants' trust. NO INSTALEN ESTA APP — Cobros no autorizados Experiencia terrible. Esta aplicación realiza cargos sin tu consentimiento y sin ningún tipo de aviso previo. Nadie autorizó esos cobros y aun así aparecieron en mi facturación de Shopify. Es inaceptable que una app listada en la tienda de Shopify opere de esta manera. Actúan con total falta de transparencia, cobrándole al comerciante a sus espaldas. Eso no es un error, es una práctica abusiva. Si ya la tienen instalada, vayan inmediatamente a Configuración → Facturación y revisen cada cargo. Y si están pensando en instalarla, no lo hagan. Les van a cobrar sin preguntar. Shopify debería revisar seriamente a este tipo de desarrolladores que se aprovechan de la confianza de los comerciantes.
Hi Cubica Team, thank you for sharing your experience. We understand there was a misunderstanding around the billing, and we're sorry it led to frustration. We've since connected with you directly and are glad we were able to reach a resolution together. Our support team is always available to help clarify any billing or usage questions, please don't hesitate to reach out anytime. We hope to have the opportunity to serve you better going forward. _____________________ Hola Cubica Team, gracias por compartir tu experiencia. Entendemos que hubo un malentendido con la facturación y lamentamos que haya generado frustración. Desde entonces nos pusimos en contacto contigo directamente y nos alegra haber podido llegar a una resolución juntos. Nuestro equipo de soporte siempre está disponible para aclarar cualquier duda sobre facturación o uso — no dudes en contactarnos cuando lo necesites. Esperamos tener la oportunidad de servirte mejor en el futuro.
April 13, 2026
This has been a helpful app for my shop. I'm still getting started, but so far it has helped my customers a lot and it's pretty easy to use.
April 12, 2026
I seriously cannot say enough good things about the Chatty app on Shopify! The customer service alone is NEXT LEVEL. From the moment I started using it, the team has been incredibly responsive, patient, and genuinely helpful. A huge shoutout to **Sonny**, who went above and beyond to help me with customizations and making sure everything matched my brand perfectly. Not only did they fix issues quickly, but they also took the time to explain things so I could understand and manage it moving forward. It’s rare to find an app where the support team actually feels like a partner in your business, but that’s exactly what you get here. If you’re looking for a chat solution that’s not only powerful but backed by an amazing team that truly cares, this is it. Highly, highly recommend!