Chatty AI Chatbot & Live Chat

The reviews are overwhelmingly positive, with many merchants praising the app’s ease of setup, useful chatbot/live chat features, and especially the quality of customer support. Support agents are repeatedly described as fast, patient, professional, and highly effective at resolving issues, handling custom requests, and even doing hands-on configuration for merchants. Several reviewers also highlight practical business benefits such as saving time on customer inquiries, improving conversion, supporting multiple languages, and fitting well into more complex Shopify setups. The main negatives are relatively limited but important. A few reviewers mention pricing and plan limitations, including confusion or dissatisfaction around free plan limits, extra charges, or being billed unexpectedly. Some users also note that the app can be hard to learn at first, that they wanted more settings or customization options, or that the AI does not always learn from past chats as well as they hoped. Overall, though, the sentiment is strongly favorable, and the support team appears to be a major reason merchants stay satisfied with the app.