Chatty AI Chatbot & Live Chat
Sell more: AI chat, livechat, inbox, help center & WhatsApp
Rating
4.9
feedback
1,776
chart
#354
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
34%
-
Less than a month
31%
-
Less than a year
23%
-
More than a year
1%
Reviews Summary
The Shopify App has received overwhelmingly positive reviews from users, with many praising the excellent customer support provided by team members like Jade, Hana, Hazel, Andy, and Audrey. Users appreciate the ease of use of the app, the fast response times from the support team, and the effectiveness of the AI chatbot feature. The support team is highlighted for being helpful, patient, and quick to resolve any issues or inquiries. Customers also mention the app's customization options, intuitive interface, and the reduction in workload for customer support teams.
Highlights
Review RSS Feed
All reviews
April 15, 2026
A few hiccups during the learning process but I will say once it gets going the chat is super helpful to our customers and helps scale back our time spent on customer service. If we do run into an error every now and then the support team, specifically Hazel, if super quick to respond and provide help on the spot.
April 14, 2026
The app is easy to use and set up, Hana is fast at responding to my requirements and she made sure she did everything I asked of her, Thank you made my day.
April 14, 2026
DO NOT INSTALL — Unauthorized charges Terrible experience. This app charges you without your consent and without any prior notification. I never authorized any payment, yet charges appeared on my Shopify billing. It is completely unacceptable for an app listed on the Shopify App Store to operate this way. There is zero transparency — they charge merchants behind their backs. This is not a mistake, it is an abusive business practice. If you already have this app installed, go to Settings → Billing immediately and review every charge. And if you're considering installing it, don't. They will charge you without asking. Shopify needs to seriously review developers like this who take advantage of merchants' trust. NO INSTALEN ESTA APP — Cobros no autorizados Experiencia terrible. Esta aplicación realiza cargos sin tu consentimiento y sin ningún tipo de aviso previo. Nadie autorizó esos cobros y aun así aparecieron en mi facturación de Shopify. Es inaceptable que una app listada en la tienda de Shopify opere de esta manera. Actúan con total falta de transparencia, cobrándole al comerciante a sus espaldas. Eso no es un error, es una práctica abusiva. Si ya la tienen instalada, vayan inmediatamente a Configuración → Facturación y revisen cada cargo. Y si están pensando en instalarla, no lo hagan. Les van a cobrar sin preguntar. Shopify debería revisar seriamente a este tipo de desarrolladores que se aprovechan de la confianza de los comerciantes.
Hi Cubica Team, thank you for sharing your experience. We understand there was a misunderstanding around the billing, and we're sorry it led to frustration. We've since connected with you directly and are glad we were able to reach a resolution together. Our support team is always available to help clarify any billing or usage questions, please don't hesitate to reach out anytime. We hope to have the opportunity to serve you better going forward. _____________________ Hola Cubica Team, gracias por compartir tu experiencia. Entendemos que hubo un malentendido con la facturación y lamentamos que haya generado frustración. Desde entonces nos pusimos en contacto contigo directamente y nos alegra haber podido llegar a una resolución juntos. Nuestro equipo de soporte siempre está disponible para aclarar cualquier duda sobre facturación o uso — no dudes en contactarnos cuando lo necesites. Esperamos tener la oportunidad de servirte mejor en el futuro.
April 13, 2026
This has been a helpful app for my shop. I'm still getting started, but so far it has helped my customers a lot and it's pretty easy to use.
April 12, 2026
I seriously cannot say enough good things about the Chatty app on Shopify! The customer service alone is NEXT LEVEL. From the moment I started using it, the team has been incredibly responsive, patient, and genuinely helpful. A huge shoutout to **Sonny**, who went above and beyond to help me with customizations and making sure everything matched my brand perfectly. Not only did they fix issues quickly, but they also took the time to explain things so I could understand and manage it moving forward. It’s rare to find an app where the support team actually feels like a partner in your business, but that’s exactly what you get here. If you’re looking for a chat solution that’s not only powerful but backed by an amazing team that truly cares, this is it. Highly, highly recommend!
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