Chatty AI Chatbot & Live Chat
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The customer service was great. Every time I needed help, there was always somebody there to help me out. Unfortunately, it's not answering some customer questions correctly. Even though there was a product in there exactly as the customer wrote it, it still didn't pick it up. I think it's a little early for the AI Chat part of it. We're going to come back and look at it a little later.
Be careful. As soon as you install it, your admin's email address will be given out to all visitors that it can't find some answers to. Also, it is a lopsided plan...if you are small and have 1,000 products then you are going to need to spend for 10 agents and 5.000 replies just to get your 1,000 products in, even though you might only need 1 agent and 200 conversations.
Thank you for sharing your honest feedback. We're really sorry to hear about your concerns and have sent a follow-up email to clarify things more thoroughly. Regarding the admin email display, this is part of the fallback logic during the AI training phase, and we understand how this may have caused confusion. The good news is that we've now improved this flow to ensure greater control and security over what’s displayed to visitors. As for the pricing plan, we appreciate your input. Our current model is designed to offer flexibility across various store sizes. Thanks again for giving Chatty a try, and please feel free to reply to our email if you're open to discussing this further. We’d love the chance to better tailor the experience for you.
A little confusing at first to get set up.
Thank you for your feedback! We appreciate you taking the time to set up Chatty on your store. We understand that the initial setup process may have been a bit confusing, and we truly value your patience. Charles has assisted you with the setup during live chat, and we’re glad to hear that you were able to get things running. If you need any further assistance or would like guidance on customizing your widget—such as updating FAQs to better match your store’s policies—feel free to reach out. Our team is always happy to help! Looking forward to supporting your success with Chatty.
A bit disappointed that you are not able to upload any profile photos to match your chat avatar. THey can only grab your logo from your Shopify store which won't work bc my logo is cut off. There isn't a way to upload any photos via chat either. Hopefully, they will offer these in the future.
Hi Designs By Wildside Store owner, We wanted to thank you for taking the time to leave a review and provide valuable feedback. Regarding your concern about uploading profile photos to match your chat avatar, we understand the current limitation where only the logo from your Shopify store can be used, which might not work if the logo is cut off. We have forwarded this request to our development team for consideration. In the meantime, you can change the logo using CSS if that helps. As for the ability to upload photos via chat, we're pleased to inform you that this feature is currently in development and is estimated to be released soon. We will definitely notify you once it is rolled out. we noticed that we haven't had the chance to communicate directly yet. We hope you consider reinstalling the app so we can provide better support and ensure you get the most out of our service. Thank you again for your feedback and patience. Best regards, Chatty Support Team
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