eVolt.si review for Chatty AI Chatbot & Live Chat
Nov. 26, 2025
We chose this app because of the overwhelmingly positive reviews, but our experience has been extremely disappointing. After installing and setting it up, the app significantly slowed down our entire website, to the point where it affected the user experience. This alone forced us to uninstall it. In addition, we encountered multiple bugs: customers often couldn’t click on the predefined answers, and in some cases they weren’t even able to start a new chat at all because the app was so laggy. These issues made the app unreliable for real-world use. While the custom instruction feature is helpful, it doesn’t compensate for the severe performance problems. The developers urgently need to address optimization and stability, because in its current state, the app causes more harm than good.
Hi there, Thank you for taking the time to share this feedback. We’re truly sorry to hear about the experience you had, and we understand how frustrating these issues must have been for you. Our team reviewed the problems you reported and has already fixed the two bugs related to predefined answers not working and chat sessions failing to start smoothly. These improvements are now live, and the widget should perform more reliably moving forward. Regarding the performance concerns, Chatty has been optimized so it does not slow down store loading times. In general, site speed can be affected by many different factors, and we’re more than happy to help review what might be impacting performance in your case. If you’d like, our team can take a closer look and provide suggestions for improvement. We truly appreciate your feedback, as it helps us continue improving the app for all merchants. If you ever decide to give Chatty another try, we’ll be here and ready to support you. Best regards, Chatty Support Team
