ChinaDivision OrderFulfillment
Fast and flexible shipping
Rating
4.1
feedback
46
chart
#1,763
All reviews
Rating Breakdown
Review RSS Feed
April 21, 2020
Amazing service, trustworthy and super supportive. Since the begining Milu have being super profesional with our account, no problems at all. Definitely we will keep going with them and if you are looking for a Chinese fullfilment center do not hesitated to choose them!
Thanks a lot to give us such high appraisal. It is our great honor to provide the profesional services for you. We will make efforts to satisfy you continuously in the future and develop with your business hand in hand. Thank you.
April 21, 2020
This app could be integrate into shopfy very easily, and the contact manager respond very quickly if it turns out to be some issues.Hope CD could provide better and more valuable service in the coming year that could attract more client.
Thank you so much for your appreciation of our plug-in. We will work harder to achieve better effect.
July 6, 2020
----- FAKE REVIEW BONANZA UPDATE - JULY 6 ----- ChinaDivision claims we have never been a customer of theirs. While our first instinct is to call this a stone cold lie, we should give them the benefit of the doubt - given their astounding level of incompetence, it is perfectly plausible that they have simply lost their records and don't know who their customers are/were. As stated in original review, their 5-star reviews are fake. Bet your life. Consider the timing pattern: April 20 - May 17, 2018 : six 5-star reviews over a 27 day period < SEVEN MONTH GAP > December 6 - December 8, 2018 : two 5-star reviews over a 3 day period < SEVEN MONTH GAP > July 26 - August 1, 2019 : four 5-star reviews over a 6 day period < NINE MONTH GAP > April 21 : two 5-star reviews on THE SAME DAY Now comes the awkward part where we have to give the unbelievably incompetent devil his due: some of the 1-star reviews may also be fake. The introduction of COVID-19 has no doubt taken what was already a complete shambles of an operation to previously unheard of levels of customer dissatisfaction, so more negative reviews are to be expected. Nevertheless, the recent influx seems unlikely, with a whopping six 1-star reviews in a single day. It seems more likely that this is an angry customer on a crusade. So, has ChinaDivision been unfairly maligned? Of course not. They are a raging dumpster fire and if you choose to work with them you have nobody but yourself to blame when your business inevitably fails. ----- ORIGINAL REVIEW - MARCH 31 ----- They fuck up a lot. Just massive incompetence. They can't do what they say they can. Oh and then they refuse to compensate for their fuckups even though it is in the contract. I also suspect at least some of their positive reviews here are fake - notice how clustered the dates are. Why did everyone suddenly think they're amazing on July 26th?
We have conducted a survey on your comments and found that you have not used our services or registered on our website. As we know, the root of the existence of a business is quality and service. Customer First, Service First, this is our eternal purpose. With this belief, we continue to strive to build a first-class management system and global delivery network to provide customers with free system docking, value-added services and related technical support. We have strong technical strength, industry-leading low error rate and competitive transportation price. As a result, we have gained a lot of customer support and promoted the rapid growth of our service scale and customer number year by year. Since you have never used our services: 1. If you are from our stakeholders, we think that it is better to win the market by focusing on how to serve our customers well than by injecting negative comments on them. 2. If you are a malicious attacker and seek to obtain a huge amount of improper income in this way, we reserve the right to investigate your false statements. Thank you.
Feb. 20, 2020
Pathetic service from ChinaDivision! I was unable to get hold of my account manager, Tony, so I reached out to Arron for assistance; Arron refused to help me and was very rude. I would not trust this company with your order fulfilment needs.
Dear Valued customer. 1.ChinaDivision is sincerely apologized to have brought you a bad experience . 2. ChinaDivision has conducted a survey on your comments and found that you have not used our services or registered on our website. 3.The Fact is as below : Regarding to what you mentioned ,ChinaDivision has looked into it. It was not reasoable you kept talking investment and want to get investment from the staff and always talking something which has nothing to do with order fulfillment services . 4. ChinaDivision's attitude is as below： As we know, the root of the existence of a business is quality and service. Customer First, Service First, this is our eternal purpose. With this belief, we continue to strive to build a first-class management system and global delivery network to provide customers with free system docking, value-added services and related technical support. We have strong technical strength, industry-leading low error rate and competitive transportation price. As a result, we have gained a lot of customer support and promoted the rapid growth of our service scale and customer number year by year. Since you have never used our services: 1. If you are from our stakeholders, we think that it is better to win the market by focusing on how to serve our customers well than by injecting negative comments on them. 2. If you are a malicious attacker and seek to obtain a huge amount of improper income in this way, we reserve the right to investigate your false statements. Thank you.
Dec. 28, 2019
The worst ever, Dora is just useless, not professional at all and does understand s**t about anything. Giving useless pieces of advices, not respecting the customers. Terrible.
Aug. 1, 2019
Part of the reason I chose to work with ChinaDivision was because of their Shopify plugin/app. It was easy to setup and I have had zero issues since my first order which has been amazing - hands-free sales!!
Thank you for loving our plugin/app. Hope it can help you well all the time.
July 27, 2019
I like how China Division fulfils the orders from shopify automatically. I always receive great service from China Division. The app makes things easy. I have more time to do other things.
Thank you for loving our plugin/app. Hope it can help you well all the time.
July 26, 2019
so far so good. If you source from Aliexpress, this is a good alternative. will test more and come back to provide more in-depth review.
Thanks a lot to give us such high appraisal. It is our great honor to provide the profesional services for you. We will make efforts to satisfy you continuously in the future and develop with your business hand in hand. Thank you.
July 26, 2019
I use ChinaDivision for storage and fulfillment of my Asian orders. They are always very responsive and fun to work with. I always feel like there is someone ready to help anytime I need something.
Thanks a lot to give us such high appraisal. It is our great honor to provide the profesional services for you. We will make efforts to satisfy you continuously in the future and develop with your business hand in hand. Thank you.
July 26, 2019
This app communicates well with my store and ChinaDivision. I wish it would take the ChinaPost tracking number and integrate it with the email tracking information easier, or at least send notification confirmations to the user.
Feb. 23, 2019
I have not used the app and was strictly working on fulfillment from a crowdfunding campaign via email correspondence as a brand new customer. I did not even know there was an app because my sales agent did not mention it and I found it after the order was completed so I can not speak to app functionality yet. I had several orders never reach my customers almost 4 months after shipping and getting help tracking packages was a slow and labored process. I would advise to make sure you can use this system self sufficiently because the customer support from China Division was poor for me in the later stages of fulfillment. Do a test order first and make sure the app works. Also I guess they have customer service self help center where you can log into an automated system online and track your own orders too. This resource was not made clear to me until 4 months later after everything had shipped. Having frustrated customers and no answers for them regarding missing packages was very disappointing. Get detailed instructions on automated customer service center features and how to use it, because that information was not made available to me and would have been potentially very helpful.
Dec. 13, 2018
This should be more about a review to the service provided by China Devision, instead of the review of the app, since we only tried the app and found it's not fit our business model. We have been using China Devision for about one year as a partner for collecting and shipping sample packages from China. We are impressed by the work ethic and nice personality of our contact, Phoebe. When there were issues, she helped us resolve them quickly and effectively, so that it seemed we do have a China Devision across the Pacific ocean. We appreciate it very much. If your company is doing business with product producers in China, and need someone there to help in logistic and drop shipping, we highly recommend China Devision.
Dec. 8, 2018
Great fulfilment partner in China. Smart, responsive and professional service. I've used them for over a year and am happy with the offering.
Thanks a lot to give us such high appraisal. It is our great honor to provide the profesional services for you. We will make efforts to satisfy you continuously in the future and develop with your business hand in hand. Thank you.
Dec. 6, 2018
The app works perfectly, never had any issues. To make it clear: This app serves the customers of China Division, you should open an account with them and have your stock stored at their warehouse! The service is impeccable and the cost is very fair. I've been using China Division to ship worldwide for almost two years and I'm extremely happy. My personal agent is Phoebe, her English is good and she is the nicest person!
Thank you for your patient explanation and support.
Sept. 12, 2018
Terrible service, very slow and unreliable I agree, Phoebe is the worst account manager ever, she can't be trusted Beware !
Using app
7 months
Total reviews
1
Average rating
1.0
Sept. 12, 2018
Don't work with them, they are a nightmare to work with. They are slow, unreliable, not professional and Phoebe is the rudest person in China. They told us from one day to the other that they were closing for a few days to update their system, turns out they were closed for 3 weeks and when they finally opened again they said they can't ship our products anymore. Our customers have been waiting for a month now and we have to find another forwarder. So bad !
Sept. 5, 2018
I am using China division for a few months now and it´s a nightmare. Shipping takes at least a week to be shipped out. Nobody answers the phones. No customer service. There always some strange things happening. Wrong invoice or invoice amount, sometimes shipments goes to inexisting address. The app has a bug and transfers the invoices to your china division account without an amount. Nobody care to fix it. After a while, your clients will start writing complains about the shipment because of China division delays. A lot of lyes, no trustworthy. They can break your reputation. And the worst of all, the moved to a new building and lost part of my stock on the way. Orders have not been shipping out, because they don´t know where they put my stock. They don´t answer my email or calls. If you don´t believe, just try to call them. The telephone is always dead. Be careful!
May 17, 2018
We have been using ChinaDivision for fulfillment for about 6 months now - the overall experience has been pretty good so far. They take away the headache of managing the fulfillment of the orders and we can focus on marketing and customer service. The staff is super helpful (especially Carol) and works with us to resolve any issues.
Thanks a lot to give us such high appraisal. It is our great honor to provide the profesional services for you. We will make efforts to satisfy you continuously in the future and develop with your business hand in hand. Thank you.
May 10, 2018
Great job ChinaDivision. You make my work a lot easier. You guys are very responsive to what our needs are. Would recommend you highly.
Thank you for loving our services and great support. We will make efforts to satisfy you continuously in the future and develop with your business hand in hand. Thank you.
May 9, 2018
App is excellent! So easy to use and works perfectly with Shopify. Services and customer service is amazing. Would highly recommend!
Thank you for loving our services and great support. We will make efforts to satisfy you continuously in the future and develop with your business hand in hand. Thank you.