Misako review for Chizy: AI Chatbot & AI Agents

April 27, 2026

We’ve tested several AI chatbot solutions for our store, and has honestly been one of the best support experiences we’ve had with any Shopify app. What impressed us most is not only the chatbot itself, but the team behind it. They are incredibly responsive, open to feedback, and genuinely committed to improving the product based on merchant needs. During our setup, we shared advanced use cases related to our customer service workflow with , Click & Collect order statuses, AI knowledge training, and cart/theme integration. The Chizy team listened carefully, escalated technical issues quickly, and fixed important functionality on our store, including cart refresh issues and order fulfillment status interpretation, in a very short time. What really stands out is that they don’t just provide standard support replies, they actually collaborate with you to make the product better. They took our technical suggestions seriously, reviewed Shopify GraphQL logic we shared, and implemented fixes that made the chatbot much more accurate for our business. The app has huge potential, and if they continue at this pace, it can become one of the strongest AI customer service tools in the Shopify ecosystem. Highly recommended, especially for merchants looking for a team that truly listens, acts fast, and keeps improving. 5 stars from us.