ClearSale Fraud Protection
Prevent Fraud & Chargebacks | ClearSale Shopify App
Rating
3.4
feedback
45
chart
#4,859
All reviews
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Nov. 21, 2025
Superb customer service and protection! Thank you ClearSale!
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with our customer service and fraud protection. Your trust means everything to us, and we’ll continue working hard to keep your transactions safe and secure. If you ever need assistance, we’re always here to help! ~ Jennifer
Nov. 11, 2025
Llevo más de 4 años trabajando con ClearSale y mi experiencia ha sido muy positiva. Su equipo siempre me ha brindado un servicio cercano y profesional, ayudándome a mejorar los niveles de aceptación y reducir contracargos, además de disminuir significativamente los falsos positivos. Con operaciones en México y Estados Unidos, ClearSale me ha acompañado en todo el proceso, ofreciendo soporte constante y resultados muy favorables. Sin duda, los considero un aliado confiable y estratégico para seguir creciendo con seguridad.
¡Gracias por sus comentarios! Es un placer para nosotros saber que somos sus aliados confiables y estratégicos para juntos construir un ecosistema en ecommerce más seguro. Nuestro foco es continuar brindando la mejor experiencia de compra, deteniendo el fraude y vendiendo más sin riesgo. ~Faye
Oct. 29, 2024
ClearSale Fraud Protection has been essential for our business in the US and Honduras. It gives us the peace of mind to focus on growth without the constant worry about fraud. The app works smoothly in the background, letting us avoid the stress of potential scams. Plus, the cost is fair for the level of protection it provides. ClearSale has become something we rely on every day.
Thank you for trusting ClearSale! Let's continue to increase sales and keep fighting the bad guys. ~Carlos
Sept. 28, 2024
We have worked with Clearsale for over 4 years and their platform, customer service, and dev teams are all top notch. They have even handled special customization(s) that are important to our business.
Thank you, Feature. Your partnership is extremely important to us and I'm glad I could help you on this journey. Our goal is to ensure you and your team have the best experience possible, and we will be sure to continue to do so. -Edu Pelaez
Aug. 21, 2024
had issues, my account manager Mirella was amazing at helping.
Hi Jon, Thank you very much for the feedback. I'm glad I could help, and it's always my goal to ensure you have the best experience possible. Don't hesitate to reach out whenever you need anything. ~Mirella
June 4, 2024
I'm writing this review on my first day using the service. My first impression is simply GREAT! Setting up and integration of service were so easy and straight forward. Then I had an issue with an order not submitted to Clear Sale for review. As soon as I emailed the customer service, I saw a lot of communication back and forth among customer service, technical support and sales to fix the issue and give me a quick decision. I realized the agent Kaio and analyst Yasmin did great job to coordinate among all departments and prioritize my issue till I got a resolution within few hours. I'm really impressed!! Thank you so much!
Thank you, Kiddo Depot team. This means a lot to us! Glad we were able to give you reassurance from the first day and looking forward to our continued work together! ~Chris
Nov. 6, 2023
Gracias a que instalamos ClearSale en supernaturista.com logramos apagar un incendio de contracargos y pedidos fraudulentos que teníamos. Nuestra tasa de fraude ha bajado considerablemente y adicional a eso, el servicio personalizado que ofrecen es muy bueno. Trabajan de la mano para la implementación, capacitación, etc...
7 meses y contando, vamos juntos al vender más, sin riesgo de contracargos, gracias por su preferencia. ~Carlos
April 3, 2023
It is not an exaggeration to say that ClearSale has saved my business. After a string of chargebacks due to fraud my company took some heavy hits, but ClearSale followed through with their side of our agreement and fixed the situation. I 100% recommend their service and will be a life-long customer. Not to mention Luisa and team have excellent customer service. 10/10 would have a beer with them.
It has been a pleasure to work with you and thank you for your kind words! ~Luisa
April 1, 2023
I've had them for a couple of months, and I haven't had any problems. Anytime I need something, they're really responsive.
Thank you for your feedback! We are always looking to make sure everyone benefits from ClearSale. We hope you enjoy having that piece of mind not having to worry about fraud any longer! ~ Connor Fletcher
Dec. 5, 2022
Clearsale provides a no-hassle way of dealing with fraud. Although I can check up on orders myself, I'm no expert in fraud, so it's nice to have this running in the background, along with the peace of mind from chargeback guarantee.
Thank you so much for the kind words! We look forward to continuing to work with you and your team :) ~Partnerships team
Oct. 23, 2022
ClearSale solved a big problem for us. It has saved us time and given us peace of mind. The service is good and quick. We're very satisfied with the service. - Rahul, Asst Manager, ECommerce, The Jewellery Group
Thank you Rahul and the team from the Jewellery Group! Great to hear we are solving a big problem and headache for the entire business. Looking forward to working with you all! ~Ralph
Oct. 13, 2022
It has been great having that confidence with orders again after being stun with 1000 of dollars of fraud orders. Thanks Clearsale :)
Great to hear Rebekah and that is exactly what we are here for. Looking forward to seeing the business grow! ~Ralph
Oct. 10, 2022
The app does what it says. Big shout out to Ralph who took us through the process smoothly. Great guy with elite video game industry knowledge too!
Than you Ryan for the review and chat about some nostalgic games! Looking forward getting the other site onboarded soon. ~Ralph
July 11, 2022
This app is giving us an extra layer of fraud protection which is really helpful in certain markets. Support has been excellent and setup was straight forward. Highly recommend.
Thank you Luke for the review. Looking forward to see your product go global! ~Ralph
June 23, 2022
I would highly recommend this app if you are worried about fraudulent orders. We are using their service for more than a year for other websites and it is a complete piece of mind. The approval and claim process is seamless.
Thank you Sunil for your support and business. Great to be working with you. ~Ralph
March 31, 2022
Phenomenal team, and it does what it says on the box. Has brought significant peace of mind to our operation that was suffering outsized fraud liabilities.
Thank you David for the feedback. Good to know hear that everything is working. Looking forward to see the business grow. ~Ralph
March 8, 2022
The ClearSale team has always been responsive and helpful. Before using this app, we received a big chargeback - so glad we don't have to worry about these issues going forward now that we're protected with ClearSale.
Thank you Tori for the confidence and great to hear that the solution is helping your business and lowering your risk and exposure! ~Ralph
Feb. 20, 2022
I have used ClearSale for about 3 months now. My experience with the team has been amazing - efficient and responsive. ClearSale has helped me with so many high-risk orders, my team no longer needs to verify them manually, and they have also approved many medium to high risks orders that were "false positive" which is incredible. I would recommend anyone who needs protection against fraud and chargebacks to use ClearSale.
Hi Mei, So good to hear that ClearSale is working for you and those examples are exactly what we want to achieve for our customers! ~Ralph
Oct. 21, 2021
Easy to use, great customer service. We are a couple of months in and everything is as it is supposed to be. Thank you Clearsale
Thank you Nathan for your review and for having both websites with us. Look forward to seeing the business grow! ~Ralph
Sept. 30, 2021
Top company, a must for fraud prevention and protection. Highly recommend, we would not sell anything with out clear sale on our side. Shout out to Ralph here in Australia. Thank you for all your support over the years and great customer service.
Thank you Stephen for being with us for so many years and trusting us with your websites. Looking forward to catch up when we can! ~Ralph