ClearSale Fraud Protection
Prevent Fraud & Chargebacks | ClearSale Shopify App
Rating
3.8
feedback
60
chart
#4,279
All reviews
Rating Breakdown
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Jan. 10, 2022
I have used ClearSale for a while now to manage high risk orders which have been placed in our online store. ClearSale offers us a good service with peace of mind to fulfill orders as they have an experienced team who do the thorough analysis for every single order placed and recommend us whether a specific order should be fulfilled or not. It's quite accurate. Also they offer us the refund if the chargeback happens for an approved order which is very good. I just hope the analyzing time could be a bit quicker. Anyone is facing with fraudulent order should consider ClearSale as one of the best options on the market
Thank you Andy for your kinds words and it has been great working with you so far. Great to hear and see that we already are making a great impact in protecting your online store. Lets make 2022 even better! ~Ralph
Dec. 1, 2021
Working with ClearSale has been such a great experience. The customer support I've received from Brian is incredible and the peace of mind I have from using their service is way beyond what they charge. 5 stars from us!
Thank you for the great review Dominic! We will continue to make improvements within our system to guarantee you the best results possible. ~Brian C.
Oct. 21, 2021
Easy to use, great customer service. We are a couple of months in and everything is as it is supposed to be. Thank you Clearsale
Thank you Nathan for your review and for having both websites with us. Look forward to seeing the business grow! ~Ralph
Oct. 20, 2021
One of the best Apps for chargebacks insurance or fraud protection. We have lost a lot amount due to chargebacks. After installing this app, we are not worried about money loss much due to bad actors out there and less pressure and worry since there will be coverage by apps. Thank you for all your support for your ClearSale team from overseas and Ralph and his team locally in AU. This app is also installed at an extremely reasonable price. 100% highly recommended for anyone struggling like us.
Thank you Joseph! Great to hear that the solution is doing exactly what we designed it for. Looking forward to see the store grow! Thank you again for the trust in our service! ~Ralph
Oct. 17, 2021
We have used Clearsale for the last few months now and we have to say that this is the BEST App by far against chargebacks and fraud. We have tried a few one out there but Clearsale really is the one to go for. They save us so much time checking and processing order. The process for filing chargeback was super easy. The team is also very helpful. Highly recommended. PS. Forgot the mentioned how friendly and helpful was Ralph from Australia!
Thank you so much for the review and great to hear that is helping the business in more ways than one! Really appreciate the kind words and great to have you with us. ~Ralph
Sept. 30, 2021
Top company, a must for fraud prevention and protection. Highly recommend, we would not sell anything with out clear sale on our side. Shout out to Ralph here in Australia. Thank you for all your support over the years and great customer service.
Thank you Stephen for being with us for so many years and trusting us with your websites. Looking forward to catch up when we can! ~Ralph
Sept. 29, 2021
This Application and the guys at ClearSale is by far the best defence against chargebacks and fraud available on shopify. Not only are they insuring me against chargebacks they are also approving orders that shopify see as high risk that i used to have to knock back. This is also done at a extremely reasonable price. 100% highly recommended.
Thank you Scott for the great feedback. Looking forward seeing your store grow in the next few months ahead! ~Ralph
Sept. 14, 2021
Great App. It does exactly what it says. Doesn't fire off fake fraud notifications like other fraud accounts. Really happy with it!
Thank you Sam for the feedback! Looking forward to catching up soon! ~Ralph
Aug. 20, 2021
Ralph is great and helpful. Thanks :) And the app gives fraud protection for peace of mind whoch is well worth it for a small premium. However, had one high-value order (close to $3000 value) rejected even though Shopify classed it as low risk. Lost a sale there as I do not want to risk unprotected order. It would be good to know detailed reason of rejection for those instances.
Thank you Erond for the kind words! Great to have you on the platform and helping your business grow! ~Ralph
Aug. 8, 2021
Great support, easy to set up and provides great fraud protection. We'd recommend ClearSale to any Ecommerce business
Thank you for the awesome review! Looking forward to seeing your expansion into other countries going live! ~Ralph
July 25, 2021
So relieved to have protection against chargebacks. The process to get ClearSale up and running is so easy and the small charge is well worth it. I lost so much money in one month before using ClearSale that it has been a struggle to recover. I can't believe that people in the world use these tactics to get goods for free. It's so sad. I think a lot of people also don't realize that you aren't getting money back from a bank, you are taking money directly from a small business. . Thank-you ClearSale!
Thank you Carolyn for the wonderful review. We are happy that you found us and that we can help your business! ~Ralph
June 29, 2021
We have been using ClearSale for a while now and we are very happy with our choice. ClearSale gives peace of mind on all transactions and that too on a short turnaround time. Definitely recommend ClearSale to anyone starting their online store.
Thank you for the review! It has been a pleasure working with you and look forward to see the website grow! -Ralph
June 9, 2021
Great team support, easy to set up, and I am very happy with the service so far! Highly recommended!
Thank you for the review and thank you for having the confidence in ClearSale to look after your websites! -Ralph
June 4, 2021
It is a pretty straightforward app. Easy to install. They have a helpful sales and technical team. They respond very quickly. It gives the security we need in dealing with customer orders. They offer 100% insurance on fraudulent orders so you're fully protected. Ralph also was always there to make sure we are supported.
Thank you for the kind words and having your websites running with us. Look forward to working together for a long time. -Ralph
June 2, 2021
Nice and easy to use and integrate. Support is quick and responsive. Thank you Ralph for all of your help. Looking forward to having Clearsale continue to protect all of our orders and mitigate our risk.
Thank you, Dan, for the kind words. It's great to see that our solution is helping the business in reducing fraud while increasing revenue! We look forward working with you on the other websites in the future. -Ralph
May 30, 2021
I am very happy with the ClearSale app. I was cancelling orders that were marked by Shopify as high risk. Now ClearSale monitors all my customer purchases and does all the heavy lifting for my webstore.
Thank you for your review :) We're happy to do the heavy lifting and look forward to continuing our partnership.
May 3, 2021
Fantastic app and even better service, Ralph will stop at nothing to make sure all is good when setting it up and whilst using it. A really great time saving app for online orders.
Thank you Kurt for the awesome review. Looking forward working with you and catching some big fish! -Ralph
April 29, 2021
So far Clearsale has given me piece of mind. Before this I was merely cancelling all the orders that were marked by Shopify as medium or high risk. Now Clearsale handles all that and I have got 100% approval so far. There is room for improvement. Sometimes the approval may take up to 48hrs according to the contract by Clearsales and that has a set back on our delivery promise to customers. We look forward to expedite that process. Clearsales is definitely a must for all shopify users.
Thanks Furmidore for the feedback and review. We appreciate the opportunity to protect your store and provide you with more approved (and protected orders). Regarding the time to review orders, keep in mind that these are orders that are suspect and would have been declined in your previous scenario. we sometimes need a little bit of time to dig in deeper to see if there is a way we can approve the customer. We never want to make you miss on your promises to customers or change your workflow. Our team can reach out and talk about the option to work through different SLAs for completion of reviews so that it is a fit for everyone.
April 28, 2021
Im very happy with clearsale thus far. I had a large sale a few days ago and it was flagged by clearsale, and then approved a few hours later. I really appreciated the assurance if gave me as a business owner. I love that I now have one less thing to worry about. Integration was also super easy.
Thank you for your wonderful review! We're so happy to hear that you've had a positive experience and we look forward to working with you :)
April 28, 2021
We have installed ClearSale not so long ago and wish we would find much earlier saving us thousands on fraudulent purchases. Thanks Ralph and the rest of the team for being always on point and very fast with analysis.
Thank you Andre for the kind words. It has been great having you onboard and we're so glad to hear that the solution is working as intended. -Ralph