Goose the Market review for Zapiet ‑ Pickup + Delivery

Jan. 8, 2024

UPDATE January 8, 2024: DOES NOT WORK WITH ANY MOBILE APP SERVICE -- DON'T USE ZAPIET IF YOU WANT YOUR SHOPIFY STORE TO BE A MOBILE APP. We spend over five weeks getting the runaround from MageNative and Shop2App because Zapiet told us both worked with Zapiet...but never got a correctly functioning app and had to follow up multiple times with Zapiet before they admitted Zapiet actually DOES NOT WORK WITH ANY MOBILE APP PROVIDER AT ALL, including the ones they had been advertising compatability with (MageNative and Shop2App). Zapiet Support staff repeatedly gave us conflicting answers, deletied their previous replies, and we left with very little evidence that anyone at Zapiet actually knew what was going on, or even took to heart all the time and money we wasted having taken Zapiet's advice. Eventually, Zapiet did finally remove MageNative and Shop2App from their list of compatible apps only after we asked them again and again and again--hoping other potential customers don't waist the money and time we did bringing on Zapiet, let alone taking their advice. (Side note about the mobile app provide Zapiet said their app worked with when it never actually did: Our experience working with MageNative was horrible--they led us on w/misleading replies, consistently missed deadlines, wouldn't reply until we'd reached out repeatedly, and morel At times we had trouble understanding their replies at all (not sentences, using terms incorrectly). Besides checkout never ever working correctly w/ Zapiet settings on our app developed by MageNative, there were lots of other issues on our app by MageNative (like not being able to select quantity of item before adding to cart and more). Zapiet and MageNative each blamed one another for why our mobile app never worked correctly and neither actually did anything we witnessed that helped identify or solve issues. After we repeatedly outlined all these issues to both Zapiet and MageNative, finally a MageNative rep who seemed to have some level of authority offered to try building our app w/Zapiet settings again, but given our experience over 5+ weeks trying to work with MageNative and Zapiet, we definitely did not want to tie our business to these horrible services. All this to say, even without Zapiet, we would not recommend working with MageNative. ) Original Review Jan 23, 2023: Does not work with Shopify Basic Plan (even if billed annually). Their website was misleading about this, which we shared with their Support Staff and they've updated the text now, but they also still have on their site as of right now: "If you are on Shopify Starter or Basic plan, you can still use our app without the Rates feature." This doesn't make any sense because, just as one example, in order for only the pickup rate to show when a customer selects pickup during checkout, you cannot be on a Shopify Starter or Basic plan. It's like saying, you can download our app on any shopify store...but then leaving us to discover on our own that it will only work correctly if they have a Shopify plan other than Starter or Basic. As of right now, upgrading beyond the Basic Shopify plan would cost us $540...and we haven't even paid for the Zapiet app yet! What's more, we see lots of other customers on the support pages complaining about code left on their sites after uninstalling Zapiet...and this leftover code impacting the performance of other apps, too. Sounds like we have even more frustrating surprises from Zapiet in our future even though we've ended the trial and uninstalled the app. Definitely looking elsewhere for another app that provides these services before investing $540 + the app's monthly fee to even see whether or not it's a good fit for our site. Overall feel misled by the bait-and-switch of Zapiet.