Zapiet ‑ Pickup + Delivery
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Great tech service. Betty is the BEST!
Jessica in chat support saved my company's life today with a quick coding tweak - 10+ stars! Every time I need assitance Zapiet is there to hold my hand and guide me to the finish line!
Friendly, fast and very helpful. Thank you :)
support team is prompt, good & patient. thank you
Very disappointing refund policy and customer service We purchased an annual subscription, but after only three months, we migrated our business to a new Shopify store. The original store will no longer be used, so we no longer need the app. We asked a refund for the remaining nine unused months. After waiting an entire week for a response, our request was rejected. Refusing to refund the remaining nine unused months is completely unreasonable and shows no consideration for customers’ actual circumstances. After this experience, I regret choosing your service in the first place.
Hi TIKA team, We understand that businesses change and evolve, and we’re sorry the outcome was disappointing. To clarify, one of our team responded to your initial request within one minute and followed up twice while awaiting the information needed for our review. Although you advised that the original store was closing, it still appeared active at the time. We therefore requested the new store URL to verify the migration and assess a possible exception to our generally non-refundable annual subscription policy. As we didn’t receive it, we were unable to complete the review or approve an exception. We remain happy to revisit the request if the information is provided privately through the existing support conversation. Kind Regards, Sam - Head of Support
El servicio al cliente a mejorado muchísimo, y se valora el esfuerzo que están haciendo por ayudarnos en nuestros sitios web. Gracias por todo Billy y Sandy.
Very fast and professional support!
Very Helpful Customer Service Team. Genisis helped me so much to improve my site with suggestions.
I had an issue with part of our company’s online store, which was causing inconvenience to our customers. The issue was fixed quickly, and I am incredibly grateful for the prompt support. I was really struggling with the issue and honestly didn’t know what to do. Srivastav from Customer Service was incredibly patient, kind, and thorough throughout the entire process. He took the time to understand the situation and stayed with me until the issue was resolved. I truly cannot thank him enough for his help and support. I sincerely appreciate everything he did to resolve the problem.
The first app that I could finally configure for my florist, Betty was a great help in setting it up for me. Thank you
Zapiet helps our bakery coordinate preorder pickups through our online store. Their support team is always helpful, and recently their agent Sri helped us with some serious setting updates after we upgraded to Shopify Tax. Really glad to have their support!
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