Zapiet ‑ Pickup + Delivery
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Hi Zapiet Team, I hope you're doing well. I would like to kindly request that you waive the charge for my subscription. I wasn't able to use the app during this billing period, but I was still charged. I'm currently setting up my Shopify store and plan to start using Zapiet in the next few weeks. I genuinely intend to become an active customer once everything is ready. As I haven't used the app yet, I would really appreciate it if you could refund or waive this charge as a one-time courtesy. Thank you for your understanding and support. I look forward to using Zapiet soon. Kind regards,
Hi Pamela, Thank you very much for the lovely review! It was our pleasure helping you with the delivery validator layout making fit nicely on your theme. If you ever have any questions, you can count on us to be there for you! Warm regards, Rutvik
It took a handful of attempts to troubleshoot but after a week or so Zapiet was able to help solve some custom coding issues. A few agents were definitely more experienced and eager to help than others but nonetheless, we are thankful for the support.
Hello, Thank you so much for your wonderful review and for your patience through the troubleshooting process. As mentioned in our chat, please feel free to reach out again if you notice any issues with the checkout process. We're always happy to help. Thank you, Billy N.
Subscribed for the "free trial" but was charged a months fee, despite having cancelled before the free trial period was finished, and despite never actively using the service. Be cautious - "Zack" from the customer support email is a chatbot that will send you in circles unless you specifically ask to speak with a live agent. Edit: changed from 1 star to 4 stars. After successfully connecting with a real person, they resolved the issue almost immediately. I guess this is the new normal with chatbots & AI in the world. Same review stands - be cautious of the AI service aspect, and request a live agent as soon as you start any convo to save some time.
Hey William, Thanks for your review. I’d like to clarify what happened here. Your store installed the app on March 2nd, with a 14-day free trial running through to March 16th. After this date, the app automatically transitioned onto a paid plan as it remained installed, and stayed active until it was uninstalled on April 30th. Charges are only applied once the trial period has ended. That said, as soon as you reached out, we processed your refund within a couple of hours as a gesture of goodwill. Regarding support, Zack is our AI assistant designed to help get quick answers, but you can always request a human agent at any time and the conversation will be handed over. Our team is always available to help directly. Kindest Regards, Sam - Head of Support
helpful support
Hi Tim! Thank you so much for taking your time to leave us a review! It was truly my pleasure to help you with the language locales and fixing the pre-population issue on your store. Please don’t hesitate to reach out anytime you need a hand. Best regards, Betty
very professional and helpful!
Thank you very much for taking the time to leave a review, it very kind! If you have any other questions down the road, please do not hesitate to send a message. Warm regards, Betty
App works but could be better. In-app chat support works but response time could be improved. We faced some issues that kept repeating itself even after several fixes. Support and development team (Rutvik) ended up fixing things on their side after being escalated. Happy to keep using the app for now.
Hello Icon, Thank you for your valuable feedback! I'm really glad I could assist you in resolving all your issues. Please don't hesitate to reach out anytime in the future. I'm always here to help! Regards, Rutvik
Hi Martin, Thank you for taking the time to leave us a review! I'm glad we were able to assist you quickly when you needed a helping hand. If anything else comes up, don't hesitate to reach out! -Steph
There was a bug in the app and it caused issues with our pickup/delivery options. I was on a live chat with Betty who found the problem and found a solution that works perfectly. Zapiet's support is great!
Hi Jaydyn! Thank you for your kind review! It was a pleasure helping you with the app today. Please don’t hesitate to reach out if you need any assistance in the future. Best regards Betty
Had a great experience with Jessica. Wow, super fast and knew my issue.
Hi Jennifer, Thank you very much for taking the time to write a review, I really appreciate it! I'm happy to have been able to help and you know where to reach us if you have any questions or need any further assistance. Warm regards, Jessica
un peu chère mais super bien et un service top et très rapide merci LaurentP
Hi Laurent! We truly appreciate you taking the time to leave a review! If you ever need any assistance, don’t hesitate to reach out. Best regards Betty
Zapiet est une application très complète, offrant de nombreuses fonctionnalités et disponible en plusieurs langues, ce qui la rend très pratique à utiliser. Nous attendons encore les modifications concernant les tests des e-mails de récupération pour finaliser certains paramétrages. Mais leur service-client se rend disponible dès que vous avez des questions !
Thank you for the fantastic review. Your kindness means a lot and I am glad I could assist you. If anything else comes up, I am always here to help. Lui
Hi Ricardo, Thanks for your review, if you need any assistance in the future do no hesitate in letting us know! All the best, María
the people who are on staff to help walk through issues are great to work with
Hello Kia, We appreciate your thoughtful feedback. It truly means a lot to us, and we’re glad we could meet your expectations. Feel free to contact us anytime you need assistance. Regards, Rutvik
Some issues with app working properly. Customer service did route us through the system and got it resolved, but took a little time. Thanks so much Jessica!
Hi Cameron & Cleigh, Thank you for taking the time to leave a review, I really appreciate it! I'm really glad that we were able to get a fix in place for your email notifications within our Zapiet ‑ Pickup + Delivery app. If you have any questions or need any further assistance, you know where to reach us :) Warm regards, Jessica
Hey, Matt! Appreciate you for taking the time to leave us a review. It made our day! Hit us up anytime! We are always here to help. Have a great day! Laura
Works pretty well and the support team are helpful
Thank you so much for your kind words! Should you need any assistance in the future do not hesitate to reach back, we are always happy to help! Best, María
Hi Madeline, Thank you for taking the time to review our Zapiet - Pickup + Delivery app! It was nice chatting with you and getting our app up-to-date and also disabling the auto-select method on your cart page. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Great, quick service. Very detailed, solved it right away including custom code.
Hello Jordan, Thank you so much for taking the time to leave us this review It has been a pleasure to work on your store and to configure your Shopify settings to use our Zapiet - Pickup + Delivery app to its best. All the best, Sandy
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