Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,465
chart
#427
All reviews
Rating Breakdown
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April 30, 2024
Found a few issues with the app but Herman the support agent was super good
Hi Boris, Thank you for your feedback. We understand the frustration caused by the inconsistent loading of the widget and the impact it's had on your revenue. Upon investigating your concern, we discovered a conflict with another app you are using called UpCart that prevents the widget from loading. We've already reached out to you this morning to let you know about this UpCart conflict and have requested your assistance in resolving it. Rest assured, resolving this matter is our top priority, and we're committed to working diligently until a solution is found. We greatly appreciate your patience and understanding as we navigate through this process. Please don't hesitate to reach out to us directly, we're here to assist you every step of the way. Warm regards, Ismail
April 5, 2024
Will always enjoy working with Zapiet vs Bold Subscriptions! Hands down. Jessica was a great help and worked quickly. Thanks again.
Hi April, Thank you very much for taking the time to leave a review! It was my pleasure helping and getting your pickup & local delivery set up within our Zapiet - Pickup + Delivery app so the correct rate appears at checkout for your customer's! If you have any questions or need any assistance, please do let us know. All the best, Jessica
March 25, 2024
Hi Madeline, Thank you for taking the time to review our Zapiet - Pickup + Delivery app! It was nice chatting with you and getting our app up-to-date and also disabling the auto-select method on your cart page. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Feb. 14, 2024
The Zapiet Pickup + Delivery app together with their Rates by Distance app has allowed our local delivery supply yard to move into the modern times. We're the only supply yard in our area to be able to offer local delivery online sales because of Zapiet. I did decide to remove a star because the Pickup + Delivery app did not notify us that it was outdated and needed to be updated which caused potentially lost sales because of a broken google API. When we recognized there was an issue with the module we reached out to live chat support and got exceptional help from Jessica who quickly fixed the issue for us.
Hi Paul, Thank you for taking the time to leave a review It was lovely chatting with you and getting our Zapiet - Pickup + Delivery up-to-date on your store so that everything is working and generating rates at checkout. If you have any other questions down the road, please do not hesitate to send us a message. Kind regards, Jessica
Jan. 8, 2024
Great, quick service. Very detailed, solved it right away including custom code.
Hello Jordan, Thank you so much for taking the time to leave us this review It has been a pleasure to work on your store and to configure your Shopify settings to use our Zapiet - Pickup + Delivery app to its best. All the best, Sandy
Dec. 17, 2023
Works quite well.
Hi, Thank you for taking the time to leave a review! We really appreciate it :) Best wishes, Bogi Assistant Support Manager - Zapiet
March 7, 2023
Merchant support provide a timely answer to emails with clear concise instructions. Thank you Jessica
Hi Stacey, It was my pleasure helping you today with our Zapiet - Pickup + Delivery app and the integration of a 3rd-party app like Canada Post for shipping rates Please do reach back out if you have any other questions or need any assistance. Thanks, Jessica
March 1, 2023
Excellent service à la clientèle! Très rapide et efficace pour régler les problèmes. Bonne accompagnement dans toutes les fonctionnalités possibles. Je recommande.
Bonjour Sarah, Ce fut un plaisir de vous aider avec les différentes fonctions de notre application ; obtenir notre widget sur votre site, supprimer un code/app en conflit, les notifications par courriel, etc. Si vous avez d'autres questions, n'hésitez pas à envoyer un message. Merci, Jessica
Nov. 24, 2022
Best thing about this app is the support. These guys want you to be successfull and care about the customer. Pre sales, they listened to every question I had and walked me trough my product integration. Clean app. Easy to use. Gets the job done and was developed well.
Hi there, Thank you for such a great review! Our team takes pride in our work and genuinely wants all of our customers to succeed! We are glad you got the support needed and that we managed to guide you through with your product integration with our Store Pickup + Delivery app. Please reach out to us if you require further assistance in future! Kindest regards, Krystabel
Oct. 27, 2022
*Updated as issues have been resolved* We've been using Zapiet since day 1 and it as great when we first began using it, but there has been too many issues recently. Tags are not generated properly, causing confusion between store pick up and delivery orders. This ultimately affects our delivery service's system as well. This has been an on-going issue for over 4 months now and has yet to be resolved. When asked, Zapiet attributes the cause to Shopify and vice versa. Now we are having issues with specific product preparation times--all of the prep times got removed for 30 of our products x 4 location, and when we try to update/add the prep times, they disappear. Customer support used to be quick, but recently, we've been getting responses only once per day. For the monthly price we are paying currently, it does not really justify the service received. Would revise rating if these issues are actually resolved.
UPDATE: 26th Oct 2022 Andy here the Founder and CEO of Zapiet. I come baring good news! Shopify deployed an update on the 14th October which resolves the issues you have been facing regarding the attribute issues. The fix has now been live for a couple of weeks and proving to work wonders! I'm truly sorry it took so long to get this issue resolved. Unfortunately in this case the timing of the solution was totally out of our control. You can now continue to use the app flawlessly :) Kind regards, Andy Cargill Founder & CEO Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please know that this situation is an exception: As you can see on other reviews, we’re known for our great service and for taking ownership and caring deeply about our merchants. The issue with the tags and details caught us off guard as it is a result of Shopify’s latest checkout updates. Unfortunately, without Shopify’s help, we have our hands tied but we’ll continue working with them to get a fix as soon as possible. We’ll be sure to share your feedback with their team. The issue with the preparation time essentially stemmed from a problem that only occurred in production rather than our testing phase, something however minor, we always do run the risk of happening when deploying updates to the app. We also faced a headwind with some sickness in the support team as well as some few people travelling back from our first ever meet-up resulting in our response times being longer than usual. If you still have any concerns, you may reach us anytime. Again, thank you for your feedback! Kind regards, Ismail
Sept. 6, 2022
Customer support is so helpful and kind! Appreciate that! Hoped that some bugs and issues can solved asap, to enhance the experience.
Hi Zoie! Thank you so much for your kind words :) If there's anything we can help with please do not hesitate to reach out! Hope you have a fantastic day! Clemency :)
Sept. 2, 2022
Jessica in customer service was such a big help. I'm someone who is new to this and she walked me though step by step
It was my pleasure helping you set up our Store Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
July 10, 2022
I use this app to help a lot of local pick-ups and delivery businesses. I really like how it does y, it would be nice if it did z better
Hi, Thank you for leaving us a review! I'm glad you are liking the app so far. If you have any suggestions on what you think we can do better, we would love to hear them! Please get in touch with us on [email protected]. Best wishes, Bogi
July 7, 2022
Still learning some of the features but so far it helps sort and coordinate orders and deliveries much better than Shopify. Hopefully in the future they will add a date-style that includes the name of the associated weekday, as shown with the order itself, but not on the packing slips or csvs. Jessica was super helpful and patient in working out a lot of the kinks, which is great, because I'll probably be talking to her again as we learn how best to optimize the app.
Hi there, It was my pleasure helping you with setting up our Store Pickup + Delivery app. I have submitted the feature request for adding the day of the week to our Dev. Team and once the feature is released you will be notified. In the meantime, if you do have any other questions, please do jump back on the live chat and we will be more than happy to help. Thanks, Jessica
June 2, 2022
We are currently testing the APP and we've had some hiccups but Zapiet support has been responsive and insightful.
Hi Rudy, Thank you for leaving a review, it is very much appreciated. It has been my pleasure to help you over the last few days via live chat, screen sharing sessions and email. Best wishes, Jessica
March 15, 2022
Support team is great however, we have been experiencing some issues related to updates by Shopify that have led to bugs and downtime. When it's working, it works great.
Hi Shawn, Thank you for taking the time to leave us your honest and thorough feedback. The issue you experienced with rates, is caused by an update made by Shopify. Shopify has changed the format they send some product data to us in the carrier request so our system was no longer able to process the request properly resulting in rates failing. This affected other apps as well. As soon as we become aware of the issue, we posted about it on our status page advising merchants to use static rates until Shopify resolves the issue: https://status.zapiet.com/ If there is anything we can do to assist in the meantime, please do let us know and we would be absolutely delighted to help. Thanks, Ismail
March 15, 2022
It's great. Adds a functionality that is oddly missing out of the box with Shopify. But Zapiet knocks it out of the park with lots of features and functions. It might be a tad complicated to set up, but the support team is always there to help.
Hi, Thanks for taking the time to leave us this review! Really glad we were able to help you set the app up, we know it can take some time but it's worth it to get it right :) and that's what we're here for! Best wishes, Bogi
Feb. 17, 2022
The team at Zapiet has been very helpful during the set up of our integration. I highly recommend this product.
Feb. 9, 2022
Nice app with all the missing Shopify features for delivery/pick up. Chat Support is really fast and helpful!
Hi there, Thanks so much for the awesome review! I'm really glad our app does everything you need it to do. It was my pleasure assisting you today! I'm here should you need anything else. Have a great day, Chloé
Feb. 7, 2022
Loved the personnel working with Zapiet. They were very helpful to get the store pickup and delivery set up.
Hi there, Thank you for you kind words...it was lovely chatting with you and I'm so glad to have been able to help you get your store set up with our app! If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica