Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.9
feedback
1,490
chart
#389
All reviews
Review RSS Feed
Aug. 25, 2025
We have been using Zapiet for years across multiple businesses. However, in recent weeks, something has been happening with incorrect tagging across all our businesses. Their support is unable to fix this and responds with massive emails. Highly do not recommend this app.
Hi there, Thanks for sharing your feedback, and I’m sorry to hear about your experience. We’ve checked on our side and aren’t seeing any wider issues with tagging at the moment, so this seems to be isolated to your stores. Since we don’t have access to your orders, it’s difficult for us to identify the root cause. It may be related to another app or a configuration change, but without access we can’t confirm. If you’d be open to granting us access, we’d be happy to investigate further and work with you to resolve this. We’d really value the opportunity to turn this experience around for you, especially as you’ve been a loyal customer for many years. Please don’t hesitate to continue the conversation using the email thread we already have open with you.
March 30, 2025
It rarely works, and when it does, it's very confusing. Our staff keeps finding orders that have been fulfilled in Zapiet but don't get updated in Shopify. And we have to keep training them to use Zapiet ONLY for in-store pickup orders or local delivery orders, but to use Shopify for UPS orders. That said, this type of incomplete, poorly planned app integration seems to be the standard at Shopify. If I knew a year ago what I know today, I would not have chosen this suite of poorly planned products. And, to rub salt in the wound, the monthly license fees border on rapacious, even if the product actually worked well.
Hi there, I’m sorry to hear about the issues you’ve encountered with order fulfillment. This isn’t the experience we want our users to have, and I completely understand how frustrating it must be for your team. We’d love to take a closer look and help resolve this for you. A member of our support team will be reaching out to gather more details and assist with optimizing your setup. We also appreciate your feedback regarding integration and will use it to improve both our documentation and product experience. Please keep an eye on your inbox—we’re here to make this right. Veno Product assistant
Dec. 8, 2024
Too many Bugs. Most recently, the delivery date that the customer placed an order for was incorrect in the system, causing us to miss orders, and their response was "we are working on it, there is no ETA". It was quite smooth earlier, but have been facing too many issues recently.
Hi there, Thank you for your feedback. We understand how frustrating this situation must be for you, and we deeply empathize with the impact it has had on your operations. We want to clarify that the issue you’re experiencing is due to a Shopify bug outside of our control. If it were on our end, we would have resolved it promptly. Unfortunately, Shopify has been taking longer than expected to address the problem, and there’s no clear timeline for a fix. That said, we are actively working on developing workarounds to mitigate the impact of this issue. We’re committed to providing you with a reliable solution as soon as possible. Please don’t hesitate to reach out if you have any questions or need further assistance. Your patience and understanding mean a lot to us. Klaudia Senior Support
Aug. 14, 2024
writing and asking for about an hour simple questions just wanted to know if the app can help me with the issues i have on my store....no support no answers they are active they write things that are not related to waht im asking....im happy i didnt start paying cause there is not support here at all!!
Hi there, Sam here, Head of Support at Zapiet. Thank you for taking your time to leave your feedback here on the app store. Looking at the logs internally here my team were super responsive to you? Your first message was fully responded to within the first 13 minutes. When your case needed to be escalated, this was done so within 20 minutes. My team then continued to reach out to you over a 48-hour period to check if this had resolved your issue or if you needed any other assistance, to which we did not hear anything back until you uninstalled the app. We are more than happy to assist you and I know Zapiet Pickup + Delivery is the most feature rich solution in the marketplace. We would love for you to try our app again and have sent you a personal message to see if we can make that possible. Regards, Sam Forde - Head of Support
June 29, 2024
Potential buyers should approach Zapiet with caution due to significant issues with customer service responsiveness. While the platform offers robust features for managing local deliveries and pickups, frequent problems require human intervention that is often difficult to access. I often have to wait hours to get issues resolved during which my customers are unable to complete purchases, resulting in lost sales. Unless Zapiet improves its support infrastructure to provide more reliable and timely assistance, businesses reliant on seamless online transactions may find the risk of downtime unacceptable. Response to Claudia: Thanks for the response. You mentioned that the problem is related to multiple shipping profiles, which is typically advised against due to potential complications. However, I am not aware of any multiple shipping profiles I have set up because my entire setup was done using Zapiet customer help. If there are indeed multiple profiles, it was configured based on their advice. Additionally, this does not align with what the service representative initially identified as the problem. The representative indicated that my customers were bypassing the widget and not seeing the options for checkout. Resolving this specific issue is crucial for my business operations. I was sent a link to directions that did not work. I would greatly appreciate your assistance in addressing both the widget issue and the potential multiple shipping profiles, if they exist. I look forward to hearing back from someone who can help me with these matters.
Hi Elizabeth, Thank you for your feedback. We apologize for any inconvenience caused by our customer service and its impact on your business. Providing reliable and timely support is a top priority for us. Upon reviewing your case, we found that in the five most recent chats, our response times were 40 minutes on a Sunday and 12 minutes on a weekday. Regarding the issue mentioned in your original review about multiple shipping profiles, we generally advise against this practice due to potential complications, as explained in detail in this article: https://support.zapiet.com/en/articles/8644299-multiple-shipping-profiles-zapiet-pickup-delivery-rates Please note that your shipping profiles can be found in Shopify's Settings > Shipping and Delivery, where you currently have 7 profiles. The creation and management of shipping profiles falls outside the scope of our support, as we do not have insight into how your store organizes these profiles. Our app only provides rates for these profiles. In your updated review, you mentioned customers bypassing the widget. It appears that communicating through the review page has not been beneficial for either you or our app. We are disappointed by the 1-star review and concerned that you are still facing ongoing issues. Instead, we would like to propose a screensharing call where we can test your store and troubleshoot any issues together with you. If you have any questions about shipping profiles or how our app functions, we can also clarify these during the call. We have reached out to inquire about your availability. Kindest regards, Klaudia from Senior Support
Aug. 7, 2025
Unfortunately, despite their best attempts, the customer service at Zapiet is to be desired. Bugs have kept arising over several years since we have used them, and the support has consistently fallen short. They keep asking for access, keep suggesting fixes, when the issue is Zapiet side. Reading other reviews, it seems consistent.
Update 4 Aug 2025: Hi Boris, Thanks for taking the time to share your feedback. We’re sorry to hear that your experience hasn’t met expectations. While we acknowledge there was one tagging error on our end, the other issues you raised were caused by a separate app removing required attributes. Unfortunately, we were often limited in our ability to help due to lack of access and delayed or partial information. Despite these challenges, we did our best to investigate each case and support you throughout. We're still here if you'd like to revisit any of the issues together. Best regards, Klaudia Update 27 Mar 2025: Hi Boris, an update to let you know we have taken your feedback on board - we've implemented a new help guide to better help merchants with similar sophisticated setups as your own: https://support.zapiet.com/en/articles/10919294-rate-calculations-when-using-subscription-apps Best wishes, Bogi ------------------------------------------------------ Hi Boris, Thank you for your feedback. We completely understand your frustration and want to assure you that we are committed to resolving any issues. Upon investigation, it appears that the issue you have reported is related to the way Shopify generates subscription rates. Our team previously reached out via chat to provide an explanation and resolution, and I also followed up with you this morning with additional information. If you'd prefer, we can also arrange a call to go through all options with you. Please know that resolving this matter is our top priority, and we truly appreciate your patience and understanding as we work toward a solution. If there’s anything else we can do to assist, don’t hesitate to reach out—we’ll be with you until this is resolved. Kind regards, Clemency
Jan. 17, 2024
Overpriced, their app doesn't work, and it takes days to hear back from anyone when using their "live chat"
Hello Brandon, Thank you for taking the time to share your feedback, and I'm genuinely sorry to learn that your experience with our app did not meet your expectations. I noticed that you mentioned everything was working fine in your last comment to my support team, and I would appreciate the opportunity to understand the specific issues you encountered in more detail. My colleague Herman has reached out to you to understand what your remaining issues are, and I have personally assigned your conversation to another colleague who will be available all weekend in a US time zone. I look forward to resolving any issues you have and having an experience with Zapiet that I know is possible. Regards, Sam Forde Merchant Success Manager
April 12, 2024
Was great, until they removed the date selector tool. Now it takes me 5 minutes to sort my orders on any given day.
Hi there, I appreciate you taking the time to leave a review for our Zapiet - Pickup + Delivery app If you have any other questions or need any further assistance, please do not hesitate to send us a message. All the best, Jessica
June 25, 2024
Previous review was positive, but I have to edit it as after using the app for a few months we have experienced numerous issues that can never seem to get fixed, and support, though responsive, can never solve. We are constantly having issues with customers selecting pick up. Some products cause pick up options to disappear for no rhyme or reason. Whenever I bring it up to support, they ask about all the other apps we are using, when clearly zapiet is the issue as this has nothing to do with our other apps. They escalate the issues, and then something 'magcically' gets fixed, but it is a temporary fix, and the issue then comes back.. and we start the process again. I am frustrated but have no other options then to keep working through these issues. As a small business, having to constantly go back and fourth to deal with these issues is time consuming and frustrating. Hope they can improve this part of the app. OLD REVIEW: Great easy to use and so much better than any other options! Integrates with everything you need. Customer support actually knows what they are talking about too and very quick to respond.
Updated reply 11 July 2024: Hi, We are sorry to hear your frustrations with the issues you experienced with Zapiet - Pickup + Delivery. When you had reported the issue to us, our development team started troubleshooting and then working on a fix. We appreciate it took longer than we would have liked: it was a complex issue since the Shopify ecosystem has many moving parts. We are pleased that the issue has now been resolved for you, and we have informed you of such via your support ticket. Best wishes, Bogi
Aug. 14, 2023
I was shocked by the number of installs, reviews, and the kind of app behavior when I installed it in my store. Firstly, I kept on trying to insert my Google API. It took about 40 mins to sync and authenticate; I kept texting customer support, and they saw my texts (status: seen, but no reply). Secondly, This app blocked my entire checkout function; their functionality would not load anywhere and freezes the scroll and checkout. I have a basic theme from Shopify, and this app could not install itself correctly. The developers should ensure such problems do not arise for paid users and strengthen your support. Thanks
Hi Hank, Thank you for taking the time to share your feedback. We'd like to apologize for the issues you encountered with our app – the slow response time and the challenges during installation are certainly not the experience we aim to provide. We're actively investigating why our team took longer to respond to your messages, as this is not our usual standard of service. Regarding the installation and checkout problems, we sincerely apologize for the inconvenience caused. We've reached out to you directly to address these theme-related issues and would be happy to resolve the problems you encountered. Please know that we're here to help. Kindest regards, Klaudia
June 22, 2023
Horrible company and customer service had no knowledge of app being install to our site found out after 10 days later, with not access or me providing additional information for app to function. Contacted customer support and let them know we had no knowledge of app being installed and removed it with no use after discovering app was installed to our account and still was charged. very unprofessional and scam
Hi Guys, Thank you for taking your time to leave a review on the app store. Our refund policy regarding app charges aligns with that of Shopify, that being that app charges are non-refundable. However, we understand that each situation is different, and we are always willing to go the extra mile to support our merchants. Unfortunately, in this case, you had the app installed back in January and only uninstalled in June, so using the app for over 6 months. I will be reaching out to you personally to understand how we can support you. Kind Regards, Sam
March 3, 2023
A difficult company to work with and not very accommodating when it comes to issues with the app not being used.
Hi Mike, Thank you for taking your time to leave a review on the app store. Our refund policy regarding app charges aligns with that of Shopify, that being that app charges are non refundable. However, we understand that each situation is different and we are always willing to go the extra mile to support our merchants. Unfortunately in this case you had the app installed many months past your use date that seen us unable to issue a refund or a credit. I understand that you are a seasonal store and I have reached out to you personally to understand if there is anything more we can do to support you. Kind Regards, Sam
Oct. 15, 2024
UPDATE OCTOBER 15, 2024: IT'S BEEN OVER THREE WEEKS AND ZAPIET IS STILL BROKEN AND ONLY GETTING WORSE -- DROPPING DELIVERY/PICKUP INFO FROM ORDERS SO CUSTOMERS GET INCORRECT CONFIRMATION EMAILS AND CUSTOMERS ORDERING DELIVERY BUT NOT GETTING CHARGED DELIVERY FEE. We've reached out multiple times to "support" whose responses take days and sound like nobody is reading what we write. The issues have gone from bad to worse, and Zapiet's only "workaround" was to edit our confirmation email template without our permission and to send multiple incorrect emails to our real, live customers about their real, live orders (also without our permission). Zapiet staff seem to work in a vacuum and have no idea what it's like doing business in the real world because they think it's okay that using their app means we're getting live orders during the busiest season of the year with dropped fulfillment attributes, and sending incorrect confirmation emails to live customers, and making changes to our confirmation emails without our permission. UPDATE January 8, 2024: DOES NOT WORK WITH ANY MOBILE APP SERVICE -- DON'T USE ZAPIET IF YOU WANT YOUR SHOPIFY STORE TO BE A MOBILE APP. We spend over five weeks getting the runaround from MageNative and Shop2App because Zapiet told us both worked with Zapiet...but never got a correctly functioning app and had to follow up multiple times with Zapiet before they admitted Zapiet actually DOES NOT WORK WITH ANY MOBILE APP PROVIDER AT ALL, including the ones they had been advertising compatability with (MageNative and Shop2App). Zapiet Support staff repeatedly gave us conflicting answers, deletied their previous replies, and we left with very little evidence that anyone at Zapiet actually knew what was going on, or even took to heart all the time and money we wasted having taken Zapiet's advice. Eventually, Zapiet did finally remove MageNative and Shop2App from their list of compatible apps only after we asked them again and again and again--hoping other potential customers don't waist the money and time we did bringing on Zapiet, let alone taking their advice. (Side note about the mobile app provide Zapiet said their app worked with when it never actually did: Our experience working with MageNative was horrible--they led us on w/misleading replies, consistently missed deadlines, wouldn't reply until we'd reached out repeatedly, and morel At times we had trouble understanding their replies at all (not sentences, using terms incorrectly). Besides checkout never ever working correctly w/ Zapiet settings on our app developed by MageNative, there were lots of other issues on our app by MageNative (like not being able to select quantity of item before adding to cart and more). Zapiet and MageNative each blamed one another for why our mobile app never worked correctly and neither actually did anything we witnessed that helped identify or solve issues. After we repeatedly outlined all these issues to both Zapiet and MageNative, finally a MageNative rep who seemed to have some level of authority offered to try building our app w/Zapiet settings again, but given our experience over 5+ weeks trying to work with MageNative and Zapiet, we definitely did not want to tie our business to these horrible services. All this to say, even without Zapiet, we would not recommend working with MageNative. ) Original Review Jan 23, 2023: Does not work with Shopify Basic Plan (even if billed annually). Their website was misleading about this, which we shared with their Support Staff and they've updated the text now, but they also still have on their site as of right now: "If you are on Shopify Starter or Basic plan, you can still use our app without the Rates feature." This doesn't make any sense because, just as one example, in order for only the pickup rate to show when a customer selects pickup during checkout, you cannot be on a Shopify Starter or Basic plan. It's like saying, you can download our app on any shopify store...but then leaving us to discover on our own that it will only work correctly if they have a Shopify plan other than Starter or Basic. As of right now, upgrading beyond the Basic Shopify plan would cost us $540...and we haven't even paid for the Zapiet app yet! What's more, we see lots of other customers on the support pages complaining about code left on their sites after uninstalling Zapiet...and this leftover code impacting the performance of other apps, too. Sounds like we have even more frustrating surprises from Zapiet in our future even though we've ended the trial and uninstalled the app. Definitely looking elsewhere for another app that provides these services before investing $540 + the app's monthly fee to even see whether or not it's a good fit for our site. Overall feel misled by the bait-and-switch of Zapiet.
UPDATE: 9th August 2023 Hello, We wanted to let you know some great news - in response to your feedback, we have developed an alternative solution for rates, which doesn't require adding the Shopify Carrier Service API to your plan! It also doesn't require adding an unnecessary product to the cart, or use the Draft Orders API, which means we can maximise compatibility with other apps with this new rates feature. We'd love you to give you another free trial of Zapiet - Pickup + Delivery to let us know your thoughts on our new rates feature. If you'd like us to enable this for you, please reach out on [email protected] or via the live chat on zapiet.com so one of our agents can walk you through the setup! Best wishes, Bogi Assistant Support Manager - Zapiet ---------------------------------------------- Hi there, Thank you for taking the time to share your honest feedback on the app store. Until very recently there was the option to add Shopify's Carrier Service API to the basic plans, unfortunately Shopify changed their policy regarding this on January 1st, you can see details on this here: https://shopify.dev/changelog/update-carrier-service-api-access-for-stores-on-starter-and-basic-plans Many apps in the ecosystem are currently adjusting to these changes. Updating documentation across all platforms is a huge challenge and something that we are working super hard to finish ASAP so that all merchants can expect the right experience with our apps. The Carrier Service aside, our app will work perfectly with the Shopify Basic plan if you are offering delivery only or pickup only stores, with all advertised features functioning as expected. I do understand on this occasion things might not have worked perfectly and but we hope that you grant us the opportunity again in the future to try our class leading features! Regards, Sam Forde Merchant Success Manager
Dec. 15, 2022
Incompatible with other apps, poor interface, bad service and support, expensive considering all the above
Hi there, We are happy that you are continuing to use our app and that our support team has been in regular touch with you to fine tune the setup of Zapiet - Pickup + Delivery. They remain at your disposal even through the holiday season. The original critical issue that was affecting your store was unrelated to our app, but our support staff took it upon themselves to wake up a couple members of our Development Team in Europe and have them investigate and get a fix in place so that your store could continue functioning, with your customers being able to place orders. If you have any questions or need any further assistance, please do not hesitate to send us a message. Thanks, Sam
Sept. 27, 2021
When this app goes down or has issues, sales cannot go through. it happened once in the past, and now a second time today with a server issue. If it happens once, i can understand but a second time with the same problem is not reasonable for something that stops sales if it doesn't work.
Hi guys, We are sorry for any inconvenience caused by the server issue we experienced. As soon as we became aware of the issue we immediately began working on a fix and we made sure to keep in contact with you directly throughout. We informed you at the time that your ability to make sales was not affected and we reprocessed any orders that were impacted. We take any amount of downtime very seriously and are constantly improving our systems to ensure this doesn’t happen again. Kindest regards, Charlie
Jan. 20, 2021
If you have more than 1 language in your store don't even bother installing this. 2 guys (Luke and Sandy) were stating that we can change the text 'shipping location' to 'pickup location' but were unable to do so because of incompatibility with our translation app. After switching to another compatible app and after a week long going back and forth through 25+ emails, Ronan (as probably more experienced guy) stepped in and clarified that it is not possible with the following response: it appears that my colleagues were a bit confused about the limitations of the translations API. What is funny and mostly why this is 1 star is that he completely disabled the app on the theme we were working on immediately after sending that email. Really sneaky.
Hi Filip, Thank you for taking the time to leave a review, we appreciate all feedback. Again I would like to apologize for the confusion about the locale files, I have ensured that the whole team are now aware of this to avoid any confusion in the future. I would also like to assure you that I did not disable our app or any of its features after our conversation. I take great pride in assisting our merchants and I would never do something intentionally that would negatively impact a merchants store. I have reached out to you via email in the hopes that we can arrange a call to further discuss this. I hope to hear from you soon. Kind regards, Ronan
Dec. 11, 2020
Great app at the first look, but terrible customer service, overpricing and glitching. A lot of problems. SUPPORT is super bad. You will wait for several days every time the app will not work properly. ANd you can properly delete it without hiring some programmer. BE CAREFULL!
Hey guys, Thank you for your feedback. I am sorry to hear that you had difficulties uninstalling our app. Removing our app from your theme is super easy! In-fact only a single line needs to be removed from your theme.liquid file. We have a step by step guide and video on our help center that explains how to remove our apps code from your theme. We also email this guide to you automatically when you remove our app from your store: https://zapiet.freshdesk.com/en/support/solutions/articles/60000606810-how-to-uninstall-store-pickup-delivery-by-zapiet. In addition we provide 24/7 live chat and phone support, so in the event of an urgent issue such as this, please do not hesitate to get in touch with us so a member of our team can assist you. I also reviewed your most recent support ticket and it appears my colleague replied to you within an hour of you opening the ticket letting you know that your issue had been resolved. I have already replied to your support ticket in the hopes that we can arrange a call to discuss this and I am eagerly awaiting your reply. Speak soon! Ronan
Dec. 7, 2020
I have installed this app since I launched my website with Shopify. And at the beginning, they were incredible and completely quick with their feedback. And it went swimmingly. I even referred this app to all my Shopify friends. But recently, I have encountered issues after issues. My main issue with the app is on the shipping feature. Knowing that I will launch shipping for the holiday season, I started working in the summer with Zapiet to install this in. I specifically worked with Sebastian and he was incredible. We set it up exactly the way we wanted it. But after a week of launching the shipping option, we realized that we needed to do some more improvements. So we made changes in the Shopify end and things went haywire in the Zapiet App. I would change an option in the app, and it would take a while for it to be updated on the site. Reached out to customer serviced and received feedback 24 hrs later. Because I can’t afford for being down so long, I figured a solution that would tie us over. But our shipping option is still not functioning the way it should. Currently the app is displaying all 5 shipping options. But due to the type of product we have, we can only use 2 of them. After another 24 hrs, I get a quick email saying problem is resolved and I can enable the shipping option. But that is not the case, all 5 options are still shown to our customers. I've requested multiple times for them to just jump on a quick call (no more than 15 minutes ) to just iron this all out. But it seems that they specifically skip that part of the email. They say there is a phone and email support 24/7. This definitely has not been my experience. From my experience, you get 1 email support/ day and you hope they answer all your questions. Or you'll have to wait for another 24 hrs.
Hey there, Thank you for taking the time to leave a review, we really appreciate all of our customers feedback. First I would like to sincerely apologize for the experience you had with our support team, it is never our intention for our customers to feel neglected. I will be honest, our response times at the moment are slower than we would like, there has been an uptick in the support tickets over the recent weeks due to the holiday period and this has meant that response times and phone availability are not of the high standard our customers have come to expect. I have reviewed your configuration and I have personally ensured that only the required shipping options are now displayed at checkout. I have also responded to you via your ticket in the hopes that we can arrange a call to discuss any remaining concerns you may have. I hope to hear from you soon. Kind regards, Ronan Zapiet Support
Dec. 3, 2020
DO NOT install, if you feel for any reason, it may not be the delivery app for you. You are UNABLE to completely remove ALL the code it installs in 'Cart'... We had to install brand new theme; as it totally disabled our Cart to Checkout process. BEWARE !!!
Hey guys, Thank you for your feedback. I am sorry to hear that you had difficulties uninstalling our app. Removing our app from your theme is super easy! In-fact only a single line needs to be removed from your theme.liquid file. We have a step by step guide and video on our help center that explains how to remove our apps code from your theme. We also email this guide to you automatically when you remove our app from your store: https://zapiet.freshdesk.com/en/support/solutions/articles/60000606810-how-to-uninstall-store-pickup-delivery-by-zapiet. In addition we provide 24/7 live chat and phone support, so in the event of an urgent issue such as this, please do not hesitate to get in touch with us so a member of our team can assist you. I have already replied to your support ticket and I am eagerly awaiting your reply . I am certain you will love our app once I have correct configured everything for you :) Speak soon! Ronan
Nov. 18, 2020
I've used this app since March, and despite initially offering really useful functionality, we have experienced blips along the way. Most were usually resolved fairly quickly by the support team. However, the past two weeks have been a complete disaster. Our entire store was down for four days last week, after Zapiet decided to try to complete an update which stopped everything from working. We are given no prior warning of disruption, and after slaving away to get our Christmas store functioning, were left with little more than a feeble apology and no time frame of when the issues would be resolved. Things seemed to have sorted themselves out over the weekend (save a few niggles) until this morning, I find once more the app does not seem to working again, and is completely preventing customers from checking out. Support team are slow to respond, I tried calling their "24 hour support" and received no answer. I'm absolutely furious. This app is genuinely costing us thousands of pounds worth of sales, and I fear we're rapidly loosing customers who can't be bothered with the constant 'technical hitches' when they try to place an order. I'm now forced into looking into competitors' apps and reconfiguring our entire store- at the worst time of year when we really cannot afford the time nor the disruption to our store. Disappointed, frustrated and so so angry.
Hi Katy, Thank you for your feedback and thank you for your time on our call earlier it was a pleasure talking to you.. I am glad that we could get this issue resolved for you. I completely understand your frustration, over the last couple of weeks we made some huge improvements to our infrastructure in the lead up to Black Friday/Cyber Monday, these improvements unfortunately had some knock on effects which we have tried to resolve ASAP. We have now addressed these issues which should ensure that all our clients have a smooth holiday period without any further "glitches". We look forward to providing you with a better experience going forward. Thank you for your patience and understanding. Kind regards, - Ronan