Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,465
chart
#427
All reviews
Rating Breakdown
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June 28, 2024
Being told that I have to upgrade shopify because their check out doesn't support subscriptions....but it's worked before today...I would try and get to the bottom of whether its a money spinning con but with he 'help team' taking 15 minutes to respond each message this app is entirely not worth it. Refund please!!!!
June 22, 2024
Potential buyers should approach Zapiet with caution due to significant issues with customer service responsiveness. While the platform offers robust features for managing local deliveries and pickups, frequent problems require human intervention that is often difficult to access. I often have to wait hours to get issues resolved during which my customers are unable to complete purchases, resulting in lost sales. Unless Zapiet improves its support infrastructure to provide more reliable and timely assistance, businesses reliant on seamless online transactions may find the risk of downtime unacceptable.
Hi Elizabeth, Thank you for your feedback. We’re sorry for any inconvenience you experienced with our customer service and the impact on your business. Providing reliable and timely support is very important to us. We reviewed your case and found that in the five most recent chats, we responded within 40 minutes on a Sunday and 12 minutes on a weekday. Your recent issue was related to multiple shipping profiles, which we usually advise against due to potential problems, as detailed in this article: https://support.zapiet.com/en/articles/8644299-multiple-shipping-profiles-zapiet-pickup-delivery-rates Despite this, we fixed the issue for you on the same day. After seeing your negative review, we also tried calling you to understand the issue better but couldn’t reach you. We value your business and are always working to improve our service. If you have any further concerns or need help, please reach out directly. Kindest regards, Klaudia from Senior Support
June 9, 2024
unistall before trial finish but their still will charge you the bill...when u complaint with shopify , their ask me talk to direct to app developer. WHen can get it the refund and who urs are going to contact? no receive any email from urs at all??
Hi there, Sorry to hear that you were mistakenly charged before the end of your trial. We have now issued a full refund and I have sent you an email directly in case you have any questions. -Ronan
Jan. 17, 2024
Overpriced, their app doesn't work, and it takes days to hear back from anyone when using their "live chat"
Hello Brandon, Thank you for taking the time to share your feedback, and I'm genuinely sorry to learn that your experience with our app did not meet your expectations. I noticed that you mentioned everything was working fine in your last comment to my support team, and I would appreciate the opportunity to understand the specific issues you encountered in more detail. My colleague Herman has reached out to you to understand what your remaining issues are, and I have personally assigned your conversation to another colleague who will be available all weekend in a US time zone. I look forward to resolving any issues you have and having an experience with Zapiet that I know is possible. Regards, Sam Forde Merchant Success Manager
Aug. 14, 2023
I was shocked by the number of installs, reviews, and the kind of app behavior when I installed it in my store. Firstly, I kept on trying to insert my Google API. It took about 40 mins to sync and authenticate; I kept texting customer support, and they saw my texts (status: seen, but no reply). Secondly, This app blocked my entire checkout function; their functionality would not load anywhere and freezes the scroll and checkout. I have a basic theme from Shopify, and this app could not install itself correctly. The developers should ensure such problems do not arise for paid users and strengthen your support. Thanks
Hi Hank, Thank you for taking the time to share your feedback. We'd like to apologize for the issues you encountered with our app – the slow response time and the challenges during installation are certainly not the experience we aim to provide. We're actively investigating why our team took longer to respond to your messages, as this is not our usual standard of service. Regarding the installation and checkout problems, we sincerely apologize for the inconvenience caused. We've reached out to you directly to address these theme-related issues and would be happy to resolve the problems you encountered. Please know that we're here to help. Kindest regards, Klaudia
June 22, 2023
Horrible company and customer service had no knowledge of app being install to our site found out after 10 days later, with not access or me providing additional information for app to function. Contacted customer support and let them know we had no knowledge of app being installed and removed it with no use after discovering app was installed to our account and still was charged. very unprofessional and scam
Hi Guys, Thank you for taking your time to leave a review on the app store. Our refund policy regarding app charges aligns with that of Shopify, that being that app charges are non-refundable. However, we understand that each situation is different, and we are always willing to go the extra mile to support our merchants. Unfortunately, in this case, you had the app installed back in January and only uninstalled in June, so using the app for over 6 months. I will be reaching out to you personally to understand how we can support you. Kind Regards, Sam
March 29, 2023
This was the worst app experience I've ever had. I asked the support team about if the app will accommodate my issue before completing installation. My issue was related to multiple shopify locations. I wanted to allow customers to purchase online and pick up at whichever location they preferred regardless of where the inventory was located and to eliminate the double charge for shipping from multiple locations. I was mislead to think it would solve my issue and then told to switch to an annual plan with shopify. I did and spent over a week working with support to get things to work as they should. When it kept having issues, I asked support again for help and was finally told that it was a shopify issue and that the app cannot override their functions. Why mislead me to switch to an annual subscription, install the app, set up all the settings and spend an entire week with support to fix an issue that was never going to be fixed in the first place? I've never written a review but this was infuriating. Do not download this app if you are trying to solve the same issues as me. Worst experience ever.
Hi there, Thank you so much for taking the time to provide feedback on the App Store! We really appreciate your honest opinion as it helps us to improve our product for our users. The change to your plan that our support agent suggested to you has saved several hundred dollars this year by subscribing to Shopify annually. I have reached out to you personally, and I'm confident that with a few steps we can have your issues resolved in no time. Kindest Regards, Sam
March 3, 2023
A difficult company to work with and not very accommodating when it comes to issues with the app not being used.
Hi Mike, Thank you for taking your time to leave a review on the app store. Our refund policy regarding app charges aligns with that of Shopify, that being that app charges are non refundable. However, we understand that each situation is different and we are always willing to go the extra mile to support our merchants. Unfortunately in this case you had the app installed many months past your use date that seen us unable to issue a refund or a credit. I understand that you are a seasonal store and I have reached out to you personally to understand if there is anything more we can do to support you. Kind Regards, Sam
Jan. 8, 2024
UPDATE January 8, 2024: DOES NOT WORK WITH ANY MOBILE APP SERVICE -- DON'T USE ZAPIET IF YOU WANT YOUR SHOPIFY STORE TO BE A MOBILE APP. We spend over five weeks getting the runaround from MageNative and Shop2App because Zapiet told us both worked with Zapiet...but never got a correctly functioning app and had to follow up multiple times with Zapiet before they admitted Zapiet actually DOES NOT WORK WITH ANY MOBILE APP PROVIDER AT ALL, including the ones they had been advertising compatability with (MageNative and Shop2App). Zapiet Support staff repeatedly gave us conflicting answers, deletied their previous replies, and we left with very little evidence that anyone at Zapiet actually knew what was going on, or even took to heart all the time and money we wasted having taken Zapiet's advice. Eventually, Zapiet did finally remove MageNative and Shop2App from their list of compatible apps only after we asked them again and again and again--hoping other potential customers don't waist the money and time we did bringing on Zapiet, let alone taking their advice. (Side note about the mobile app provide Zapiet said their app worked with when it never actually did: Our experience working with MageNative was horrible--they led us on w/misleading replies, consistently missed deadlines, wouldn't reply until we'd reached out repeatedly, and morel At times we had trouble understanding their replies at all (not sentences, using terms incorrectly). Besides checkout never ever working correctly w/ Zapiet settings on our app developed by MageNative, there were lots of other issues on our app by MageNative (like not being able to select quantity of item before adding to cart and more). Zapiet and MageNative each blamed one another for why our mobile app never worked correctly and neither actually did anything we witnessed that helped identify or solve issues. After we repeatedly outlined all these issues to both Zapiet and MageNative, finally a MageNative rep who seemed to have some level of authority offered to try building our app w/Zapiet settings again, but given our experience over 5+ weeks trying to work with MageNative and Zapiet, we definitely did not want to tie our business to these horrible services. All this to say, even without Zapiet, we would not recommend working with MageNative. ) Original Review Jan 23, 2023: Does not work with Shopify Basic Plan (even if billed annually). Their website was misleading about this, which we shared with their Support Staff and they've updated the text now, but they also still have on their site as of right now: "If you are on Shopify Starter or Basic plan, you can still use our app without the Rates feature." This doesn't make any sense because, just as one example, in order for only the pickup rate to show when a customer selects pickup during checkout, you cannot be on a Shopify Starter or Basic plan. It's like saying, you can download our app on any shopify store...but then leaving us to discover on our own that it will only work correctly if they have a Shopify plan other than Starter or Basic. As of right now, upgrading beyond the Basic Shopify plan would cost us $540...and we haven't even paid for the Zapiet app yet! What's more, we see lots of other customers on the support pages complaining about code left on their sites after uninstalling Zapiet...and this leftover code impacting the performance of other apps, too. Sounds like we have even more frustrating surprises from Zapiet in our future even though we've ended the trial and uninstalled the app. Definitely looking elsewhere for another app that provides these services before investing $540 + the app's monthly fee to even see whether or not it's a good fit for our site. Overall feel misled by the bait-and-switch of Zapiet.
UPDATE: 9th August 2023 Hello, We wanted to let you know some great news - in response to your feedback, we have developed an alternative solution for rates, which doesn't require adding the Shopify Carrier Service API to your plan! It also doesn't require adding an unnecessary product to the cart, or use the Draft Orders API, which means we can maximise compatibility with other apps with this new rates feature. We'd love you to give you another free trial of Zapiet - Pickup + Delivery to let us know your thoughts on our new rates feature. If you'd like us to enable this for you, please reach out on [email protected] or via the live chat on zapiet.com so one of our agents can walk you through the setup! Best wishes, Bogi Assistant Support Manager - Zapiet ---------------------------------------------- Hi there, Thank you for taking the time to share your honest feedback on the app store. Until very recently there was the option to add Shopify's Carrier Service API to the basic plans, unfortunately Shopify changed their policy regarding this on January 1st, you can see details on this here: https://shopify.dev/changelog/update-carrier-service-api-access-for-stores-on-starter-and-basic-plans Many apps in the ecosystem are currently adjusting to these changes. Updating documentation across all platforms is a huge challenge and something that we are working super hard to finish ASAP so that all merchants can expect the right experience with our apps. The Carrier Service aside, our app will work perfectly with the Shopify Basic plan if you are offering delivery only or pickup only stores, with all advertised features functioning as expected. I do understand on this occasion things might not have worked perfectly and but we hope that you grant us the opportunity again in the future to try our class leading features! Regards, Sam Forde Merchant Success Manager
Dec. 23, 2022
Thought it was be a great app. The cost keep rising. I can not set it up. I am going with another platform.
Hey Brittany, Thank you for taking the time to leave your feedback here on the app store about Zapiet - Pickup + Delivery. Upon looking at our support system it appears you reached out to a member of my team regarding an issue with a third party integration, to which we replied promptly, but we never heard back from you? We would be more than happy to help you with your issue and get your store up and running. My team are available via Chat and Email, even through the holiday weekend. I have also reached out to you personally via email incase you missed our responses in the chat system. Hopefully we can work together to give you the best possible experience that I know our app can deliver for you! Kind Regards, Sam
Dec. 15, 2022
Incompatible with other apps, poor interface, bad service and support, expensive considering all the above
Hi there, We are happy that you are continuing to use our app and that our support team has been in regular touch with you to fine tune the setup of Zapiet - Pickup + Delivery. They remain at your disposal even through the holiday season. The original critical issue that was affecting your store was unrelated to our app, but our support staff took it upon themselves to wake up a couple members of our Development Team in Europe and have them investigate and get a fix in place so that your store could continue functioning, with your customers being able to place orders. If you have any questions or need any further assistance, please do not hesitate to send us a message. Thanks, Sam
June 18, 2022
Das einzig Gute ist der Live Chat. Es soll 29$ Dollar kosten und wir benutzen eigentlich nur 20% Der App, weil der Rest unbrauchbar ist. Nur Englische Sprache verfügbar. Adressen werden nicht als URL hinterlegt, weil es nicht möglich ist sagen die Mitarbeiter. Wir können eurer App benutzen, wir müssen alles umbauen und wenn man beim Umbauen nach Hilfe fragt, wird einem geanwortet " Das ist nicht möglich " Kundenservice geht anders.
Hi there, Thank you for your time on live chat earlier. As we discussed on chat, all new features require careful planning, development and testing in order to ensure the stability of our app which means we cannot develop features overnight. I have created feature requests with our development team for your requested features, they will review and consider the request and if these features are deemed appropriate for our app they will be developed in due course. If you have any other questions, please do let us know. Kind regards, Ronan
Sept. 27, 2021
When this app goes down or has issues, sales cannot go through. it happened once in the past, and now a second time today with a server issue. If it happens once, i can understand but a second time with the same problem is not reasonable for something that stops sales if it doesn't work.
Hi guys, We are sorry for any inconvenience caused by the server issue we experienced. As soon as we became aware of the issue we immediately began working on a fix and we made sure to keep in contact with you directly throughout. We informed you at the time that your ability to make sales was not affected and we reprocessed any orders that were impacted. We take any amount of downtime very seriously and are constantly improving our systems to ensure this doesn’t happen again. Kindest regards, Charlie
Jan. 20, 2021
If you have more than 1 language in your store don't even bother installing this. 2 guys (Luke and Sandy) were stating that we can change the text 'shipping location' to 'pickup location' but were unable to do so because of incompatibility with our translation app. After switching to another compatible app and after a week long going back and forth through 25+ emails, Ronan (as probably more experienced guy) stepped in and clarified that it is not possible with the following response: it appears that my colleagues were a bit confused about the limitations of the translations API. What is funny and mostly why this is 1 star is that he completely disabled the app on the theme we were working on immediately after sending that email. Really sneaky.
Hi Filip, Thank you for taking the time to leave a review, we appreciate all feedback. Again I would like to apologize for the confusion about the locale files, I have ensured that the whole team are now aware of this to avoid any confusion in the future. I would also like to assure you that I did not disable our app or any of its features after our conversation. I take great pride in assisting our merchants and I would never do something intentionally that would negatively impact a merchants store. I have reached out to you via email in the hopes that we can arrange a call to further discuss this. I hope to hear from you soon. Kind regards, Ronan
Jan. 13, 2021
We used this app since May 2020. In November we started having a lot of issues. Zapiet uses tags for orders. These were missing off some orders and and missed by our staff so customers didn't receive they order which got us bad reviews. The limit on how many deliveries also stopped working. After seeking help from Zapiet they informed me that we was on an old version and they would upgrade me. After the upgrade we were still having issues so swapped to a diffrent delivery system. Zapiet should be upgrading customers now and again and not leave them in the dark. Such a shame because the app was brilliant from May - Oct.
Hi there, Thank you for taking the time to leave a review, we really appreciate our customers feedback. I am really sorry to hear that you had issues with our order tagging service. We did make some improvements to our order tagging service before November to ensure our system could handle the increased traffic over the holiday period. Unfortunately it took some time to iron out the kinks in the system and a small number of merchants experienced issues. Our developers have made some huge improvements to our order tagging and order limits services and we are now receiving amazing feedback from merchants that are using these services. If at any stage you would like to re-install the app please let me know, we would love to have the opportunity to regain your trust and prove that we are the number one pickup and delivery app on Shopify. Kind regards, Ronan
Dec. 18, 2020
I'm so disappointed. Their service level is so poor. it takes them 3-4 days to answer questions, they are very unavailable. Too bad .. because they have good features.
Hi Sela, Thank you for your feedback. I have now resolved your outstanding issues and responded to you via your ticket. I would like to apologize for the delay in getting this resolved, I reviewed your ticket and I can see that you responded almost 2 days ago. Our support team has been busier than normal in the run up to Christmas and our response times have increased above our usual "less than 24 hours" and for that I am truly sorry. I look forward to providing you with a better experience going forward. Kind regards, Ronan
Dec. 16, 2020
The support response times for this application with our team have been horrible. The service team seems to all run in EU time and have zero bandwidth to provide support in NA hours. We've tried calling or chatting even in EU hours and they do not answer, pick up the phone or reply in a timely manner. We had one call back last week and now they've disappeared... For now,... a lot to be desired. HIGHLY UNRESPONSIVE.
Hi there, Thank you for your feedback. I am really sorry to hear that you had trouble getting in contact with our support team. We do have team members in the NA time zone and while we are normally highly responsive on our live chat and phone support, these support channels have become increasingly busy in the run up to Christmas which unfortunately meant there was some delay in responding to queries. I reviewed your ticket and it appears that my colleague Robert called you and is helping you to resolve any outstanding issues. We hope to provide you with a better support experience going forward. Kind regards, Ronan
Dec. 11, 2020
Great app at the first look, but terrible customer service, overpricing and glitching. A lot of problems. SUPPORT is super bad. You will wait for several days every time the app will not work properly. ANd you can properly delete it without hiring some programmer. BE CAREFULL!
Hey guys, Thank you for your feedback. I am sorry to hear that you had difficulties uninstalling our app. Removing our app from your theme is super easy! In-fact only a single line needs to be removed from your theme.liquid file. We have a step by step guide and video on our help center that explains how to remove our apps code from your theme. We also email this guide to you automatically when you remove our app from your store: https://zapiet.freshdesk.com/en/support/solutions/articles/60000606810-how-to-uninstall-store-pickup-delivery-by-zapiet. In addition we provide 24/7 live chat and phone support, so in the event of an urgent issue such as this, please do not hesitate to get in touch with us so a member of our team can assist you. I also reviewed your most recent support ticket and it appears my colleague replied to you within an hour of you opening the ticket letting you know that your issue had been resolved. I have already replied to your support ticket in the hopes that we can arrange a call to discuss this and I am eagerly awaiting your reply. Speak soon! Ronan
Dec. 7, 2020
I have installed this app since I launched my website with Shopify. And at the beginning, they were incredible and completely quick with their feedback. And it went swimmingly. I even referred this app to all my Shopify friends. But recently, I have encountered issues after issues. My main issue with the app is on the shipping feature. Knowing that I will launch shipping for the holiday season, I started working in the summer with Zapiet to install this in. I specifically worked with Sebastian and he was incredible. We set it up exactly the way we wanted it. But after a week of launching the shipping option, we realized that we needed to do some more improvements. So we made changes in the Shopify end and things went haywire in the Zapiet App. I would change an option in the app, and it would take a while for it to be updated on the site. Reached out to customer serviced and received feedback 24 hrs later. Because I can’t afford for being down so long, I figured a solution that would tie us over. But our shipping option is still not functioning the way it should. Currently the app is displaying all 5 shipping options. But due to the type of product we have, we can only use 2 of them. After another 24 hrs, I get a quick email saying problem is resolved and I can enable the shipping option. But that is not the case, all 5 options are still shown to our customers. I've requested multiple times for them to just jump on a quick call (no more than 15 minutes ) to just iron this all out. But it seems that they specifically skip that part of the email. They say there is a phone and email support 24/7. This definitely has not been my experience. From my experience, you get 1 email support/ day and you hope they answer all your questions. Or you'll have to wait for another 24 hrs.
Hey there, Thank you for taking the time to leave a review, we really appreciate all of our customers feedback. First I would like to sincerely apologize for the experience you had with our support team, it is never our intention for our customers to feel neglected. I will be honest, our response times at the moment are slower than we would like, there has been an uptick in the support tickets over the recent weeks due to the holiday period and this has meant that response times and phone availability are not of the high standard our customers have come to expect. I have reviewed your configuration and I have personally ensured that only the required shipping options are now displayed at checkout. I have also responded to you via your ticket in the hopes that we can arrange a call to discuss any remaining concerns you may have. I hope to hear from you soon. Kind regards, Ronan Zapiet Support
Dec. 3, 2020
DO NOT install, if you feel for any reason, it may not be the delivery app for you. You are UNABLE to completely remove ALL the code it installs in 'Cart'... We had to install brand new theme; as it totally disabled our Cart to Checkout process. BEWARE !!!
Hey guys, Thank you for your feedback. I am sorry to hear that you had difficulties uninstalling our app. Removing our app from your theme is super easy! In-fact only a single line needs to be removed from your theme.liquid file. We have a step by step guide and video on our help center that explains how to remove our apps code from your theme. We also email this guide to you automatically when you remove our app from your store: https://zapiet.freshdesk.com/en/support/solutions/articles/60000606810-how-to-uninstall-store-pickup-delivery-by-zapiet. In addition we provide 24/7 live chat and phone support, so in the event of an urgent issue such as this, please do not hesitate to get in touch with us so a member of our team can assist you. I have already replied to your support ticket and I am eagerly awaiting your reply . I am certain you will love our app once I have correct configured everything for you :) Speak soon! Ronan