Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,465
chart
#427
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May 14, 2024
I’m very sad to have to write this review. We launched on the new UI Extension version of Zapiet with ShopifyPOS and our online store. It’s a beta so it had some bugs but the support team was great in working through them. We do 95% of our revenue in store and when we started our biggest retail weekend of the year, they pushed an update that rendered the POS app useless. We spent countless hours setting up delivery dates by zone, among other settings. But now the POS app tile lets our sales team & cashiers select ANY date for ANY zone. They probably think this was a good idea because it makes it more flexible. However, our sales team just wants to know the available date and not select a date that isn’t feasible to deliver. It’s sad because they built some great functionality in the backend but now it’s completely disconnected from the front end in POS. I hope they’ll reconsider, but we’re starting the process of migrating to another app or building our own.
Nov. 3, 2022
Sandy was very helpful working through my issue. Her help on chat support enabled me to get my products out
Hey Ryan, Thank you for taking your time to leave a review about Store Pickup + Delivery. It looks like Sandy who was assisting you was able to resolve all of your concerns in just under an hour. I have reached out to your personally via email to understand if you have any further concerns that you would like to raise with me personally. Kind Regards, Sam Head of Merchant Success zapiet.com
Oct. 8, 2022
In theory this app is very useful and has had intermittent periods of good function with my business - the problem right now is that it's producing terribly inaccurate information and data - scrambling pick up and delivery dates, messing up delivery addresses - it's an absolute mess for us. Be warned that you will be taking out support tickets A LOT with Zapiet. They do respond quickly, but this latest bout of issues has severely impaired my business and left me with a LOT of angry customers. They keep telling me it's Shopify's fault and that they are working together with Shopify to resolve the issues, but seriously guys - this has now impacted me and my team for months. I'm really frustrated.
UPDATE: 26th Oct 2022 Hi Kevin, Andy here the Founder and CEO of Zapiet. I come baring good news! Shopify deployed an update on the 14th October which resolves the issues you have been facing regarding the attribute issues. The fix has now been live for a couple of weeks and proving to work wonders! I'm truly sorry it took so long to get this issue resolved. Unfortunately in this case the timing of the solution was totally out of our control. You can now continue to use the app flawlessly :) Kind regards, Andy Cargill Founder & CEO Hi Kevin, Thank you so much for taking the time to leave your honest feedback. We 100% understand your frustration with the issue relating to the attributes, it has been frustrating for us too and we have been working relentlessly with Shopify to resolve this issue. Within the last 24 hours we have managed to add a new tool to Store Pickup + Delivery that should ensure all of your future orders that are affected by the issue are corrected within a few moments. We have reached out to your personally with detailed instructions on how to enable this new tool. All feedback we receive relating to the attributes issue is being consistently passed to the teams at Shopify to ensure that we are able to resolve the issue as soon as possible. Hopefully the new tool that we have added should enable you to successfully manage your workflow again and a full resolution be available as soon as possible. Kind Regards, Sam
Oct. 19, 2020
I wanted to use this app for my delivery options but unfortunately it doesn’t have a blackout time option just a blackout date. I ended deleted the app but the developers coding wasn’t removed which cause some technical issues on my checkout page. I’m only giving this a 2 stars because of poor customer services on responding back and removing their coding. I had two days of website inactivity due to this.
Hi there, Thanks so much for your feedback! You are totally correct in that our app does not currently provide the ability to blackout specific pickup times. This is something we are super excited to work with you on and has been a highly requested feature amongst our merchants. Regarding your uninstallation, unfortunately there is no way for us to automatically remove our code from your theme. We lose access to your store the moment you uninstall the app. To minimise any problems we send an automated email with full instructions and a video tutorial on how remove our code (it's one line of code from your theme.liquid file). Our team is also standby around the clock to help should you have any problems, we would just need you to approve our collaborators access temporarily. We look forward to inviting you to the beta of our pickup blackout time feature in the near future :) Kindest regards, Andy
May 30, 2020
The app has all the necessary functions it should have for store pickup & delivery service. However, the app has quite a bit of glitch depending on a customer's browser & the customer service team is very slow to fix the issue.
May 5, 2020
The app works well when it works but support is unavailable. I opened a support ticket and it got closed with no resolution, no follow up and no notification. I discovered they closed my ticket themselves without telling me. I have sent countless emails and left phone messages and have had no resolution to my store pick up issue after 8 days. We lost a whole bunch of Mother’s Day business. I understand they are super busy during this time but I wish there was someone who could help me. I really want to use this product but they don’t make it easy!
July 6, 2020
This app has functions that are more advanced than other delivery/pickup apps but the unreliability and unstableness of this app means I have to give it a bad score. Negative Reasons: - Variable and slow loading times across the back end including settings and delivery tabs. - Customer Support is slow to reply. - Their servers went down on the 7th of July, 2020 and the entire business model for our company got screwed with logistics and delivery. (Made checkout impossible, meaning my ads across social & search had to be shut down, lest we drive traffic with 0 conversions) - The app has variable loading times and is sometimes slow and sometimes average (no consistency) - My company drives 20-50k a day and with these errors, our sales have been vastly affected and the opportunity losses have been massive with all these errors and server downtimes. Suggestions to Zapiet Team: - Get a proper server host that won't go down and affect all your clients. - Get some more customer service people to account for international clients or don't market this app internationally if you can't support the clients you charge. - Fix your app errors and glitches before putting it on the market in such a faulty form.
April 17, 2020
App looks great on the site but doesn't actually work. When customers select in-store pickup or local delivery, they are only given shipping as an option. Have been trying for over a week to get help from support but I have received no response from the developer nor have they responded to the Shopify Expert who is trying to help me get this installed and working.
Hi Franscakeandcandy, I'm Andy the Founder of Zapiet. I'm super sorry for the delayed replies you've had from my support team. We have just been inundated with merchants needing our help recently and are trying our best to reply as fast as possible to everyone. I am sure I can resolve your issue promptly and you'll be loving the app again very soon! I will send you a personal email within the next couple of minutes :) Andy Cargill Founder of Zapiet www.zapiet.com
June 6, 2020
Good app but always breaks one every 2-3 weeks, customer support is unbelievable slow, did not check issue thoroughly and only one reply a week and sometime more than a week, always blame on covid-19 as an excuse. I have to look for alternative.
Dec. 31, 2019
This app is a great concept and our store depends on it to integrate pickup and delivery, but good luck if you ever have an issue and need support! We spent the entire holiday season trying to get help with Zapiet order issues and two weeks later with the holiday season behind us still no "support"
Hi there, Thank you for taking the time to leave your feedback! It appears that you had a little trouble getting our Deliv integration activated on your store. There are several steps involved in getting the integration up and running, and multiple teams involved in the process. So it can take a little while to configure, especially during the holiday season. We are actively working with the Deliv team to streamline the setup process as much as possible. I'm looking forward to speaking with you tomorrow and completing your setup :) Kindest regards, Sam
Sept. 14, 2019
App is great when it works. We have had major issues this weekend with non-existent support to boot. Confirmation emails from the app are no longer sending and the OnFleet integration doesn't seem to actually work. This was our original choice for delivery but I guess we will be looking somewhere else.
Hi Trent, Thanks so much for your feedback and apologies for the issues you faced this past weekend. We experienced a small issue with our Onfleet integration on Saturday evening which caused order processing to be delayed. Thankfully our team was quick to resolve the issue and our system caught back up to speed rapidly. I see that you still have the app installed and that your orders are flowing through perfectly now, which is fantastic! Should you ever have an urgent issue like this again, please feel free to call our emergency number on +1 (718) 568-5560. Thanks for your continued support :) Andy Cargill Founder of Zapiet
July 12, 2019
It takes several minutes for a support representative to see your message to respond to your issue.
Hi Happy Dawg, Thanks so much for your feedback, we really appreciate it. We are actively working to be able to offer realtime support 24 hours a day. Our average response time is currently less than 3 hours with a total resolution time less of than 5, seven days a week. We also have an emergency telephone number you can call anytime of day should you have a pressing issue :) Kindest regards, Andy
June 22, 2019
After 2 yrs of trying to figure out why they don't offer actual US support during US hours, I am now losing business due to their lack of response. Since it takes 24 hrs for response, and only on UK time, I'm removing it. I need an app that actually has US or scheduled support, and phone # which they do not, and help for my business. Not worth the $
Hi Lori, Thanks for taking the time to provide your feedback, and for your continued support over the years. We are a UK based company but do offer extended hours of support into US timezones now with our team growing significantly this past year. We now have coverage from 8am-8pm EST Monday-Friday and 9am - 6pm through weekends, and are rapidly working our way towards been able to offer 24 hour global support. Our average response time is currently less than five hours. Saying that this week has been a challenge as the majority of our team have been attending the annual Shopify’s Developers conference to learn about the latest updates on how we can make Store Pickup + Delivery better and more feature rich in the future. We also now have an inbound support number (+1 (718) 568-5560) that is available for you to call anytime should you require urgent assistance. We’re truly sorry for any problems this weeks delays have caused you. Let’s work together to get things back on track. Kindest regards, Andy Founder & CEO
June 6, 2019
Pros : Its a good app if you dont have any subscriptions and if you are on a higher shopify plan because of the shipping api. The design is slick too. Cons: Does not work with subscriptions (Major Conflict) , if you are on a basic plan you will need to upgrade it by $20 per month. The Price is just not justifiable. Finally, they will punish you if you uninstall this app, i did see a review on their that someone had issues removing the app, and yes it does warn you in the beginning that you better bookmark the un-installation guide. So there is no hidden tricks or gimmicks here, its simply lack of develoment, many many apps that are much complicated than this one can install and un install without the need of the waste of time to remove this. So basically please back up your theme first or you will be upset.
UPDATE: 9th August 2023 Hello, We wanted to let you know some great news - in response to your feedback, we have developed an alternative solution for rates, which doesn't require adding the Shopify Carrier Service API to your plan! It also doesn't require adding an unnecessary product to the cart, or use the Draft Orders API, which means we can maximise compatibility with other apps with this new rates feature. We'd love you to give you another free trial of Zapiet - Pickup + Delivery to let us know your thoughts on our new rates feature. If you'd like us to enable this for you, please reach out on [email protected] or via the live chat on zapiet.com so one of our agents can walk you through the setup! Best wishes, Bogi Assistant Support Manager - Zapiet ---------------------------------------------- Thank you for taking the time to write your review. We take all feedback incredibly seriously and so I have provided responses to each of your points. 1. The $20/month additional charge This additional charge is for a Shopify feature called the Carrier Service API. The Carrier Service API is the only way that app developers can generate rates within your checkout. Zapiet take no commission and have no financial benefit from this charge. This is a business decision set by the powers that be at Shopify. You can use our app without this feature, but we won't be able to prevent your free pickup rate from appearing when a customer selects delivery. 2. Subscriptions We currently have an active integration with Bold's Subscription app. It is used by 100s of merchants each day. We are actively working with the other major subscription players to provide additional support for their apps as well. You mentioned you had a "Major Conflict", can you please email us and let us know what that conflict was? We can then work to address it for you. 3. Uninstalling After the previous review you mentioned we have updated our app to simplfy both the install and uninstall process. You can now specifically select which theme you want to install our app on (or choose none). When you uninstall now, our widget will be immediately removed from your store. There is then some additional steps required if you wish to fully remove all our code from your theme. But from the moment you click uninstall none of our code will run, and your theme will function as it did originally. The reason we have to inject our code into your theme like this is so that your customers can't checkout before first selecting their pickup or delivery date and time. It is not techncially possible on Shopify to do this any other way. We also have near 24/7 support now. So if you do ever have any questions or get stuck just hop on live chat with us. 4. Design We're super glad you like the design of the app! We've spent a lot of time trying to perfect the user interface to make it as easy as possible to use, and to fit in with the rest of the Shopify ecosystem. Thanks again for your feedback! We hope the above shows that we are actively listening to both yours and other merchants feedback and that we are rapidly implementing improvements when and where required. Kind regards, Andy
April 8, 2019
Terrible customer service and support. I use this app for my flower shop for local pickup and delivery. Everything worked great for awhile, but lately we've been starting to have some issues. We have had two orders where there was no delivery date. We reported this problem last week and haven't heard back. I sent a follow-up today, and couldn't talk to an actual person, just a bot that basically told me to wait another day.
Nov. 26, 2018
I had high hopes for this app, but it was really hacky around the main theme I was using. It would appear as a selection in the cart, but then open the cart again and you get "no local pickup available". If you move to checkout, the pickup address is put in the shipping address slots and is changeable by the customer. I felt this was going to be more problems than it's worth. Because my pickup windows are very limited and my products are simple, I decided to go with adding my pickups as product variations and not allow that verison of the item to be a physical item. It's a hack, but it's way more stable than Store Pickup + Delivery.
Aug. 24, 2018
When I click on Store pickup on Checkout, the price for Delivery is still charge. Hope to solve this issue ASAP