Crave Cookie Company review for Zapiet ‑ Pickup + Delivery
Sept. 14, 2019
App is great when it works. We have had major issues this weekend with non-existent support to boot. Confirmation emails from the app are no longer sending and the OnFleet integration doesn't seem to actually work. This was our original choice for delivery but I guess we will be looking somewhere else.
Hi Trent, Thanks so much for your feedback and apologies for the issues you faced this past weekend. We experienced a small issue with our Onfleet integration on Saturday evening which caused order processing to be delayed. Thankfully our team was quick to resolve the issue and our system caught back up to speed rapidly. I see that you still have the app installed and that your orders are flowing through perfectly now, which is fantastic! Should you ever have an urgent issue like this again, please feel free to call our emergency number on +1 (718) 568-5560. Thanks for your continued support :) Andy Cargill Founder of Zapiet
