Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,474
chart
#556
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
3%
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Less than a month
15%
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Less than a year
42%
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More than a year
40%
Reviews Summary
The reviews for the Zapiet - Pickup and Delivery Shopify App are a mix of positive and negative feedback. Positive aspects highlighted by users include excellent customer support, with specific mentions of helpful and responsive support team members such as Jessica, Pavlo, and Stephane. Users appreciate the app's functionality in managing local deliveries, pickups, and shipping options. The integration with Order Printer Pro is also praised for working well. Additionally, the app is commended for its ease of use and quick resolution of issues by the support team. On the other hand, negative feedback revolves around issues with customer service responsiveness, particularly long wait times for issue resolution, which led to frustration and lost sales for some users. There are also complaints about unexpected charges and difficulties in obtaining refunds.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 23, 2024
Their customer support team is very attentive and helpful. Maria was so patient with me whilst we worked through a problem together.
Hi there! Thank you very much for your kind review! It's always a pleasure to be able to assist you with Zapiet - Pickup + Delivery, should you need anything else do not hesitate to reach back here Best, María
July 22, 2024
Great support from Jessica and the whole team! The quick support is the reason I stay with Zapiet.
Hi there, Thank you very much for taking the time to leave a lovely review! It was a pleasure getting your local delivery up and working with our Zapiet - Pickup + Delivery app. If you have any questions or need further assistance, please do not hesitate to reach out. Warm regards, Jessica
July 16, 2024
Works pretty well and the support team are helpful
Thank you so much for your kind words! Should you need any assistance in the future do not hesitate to reach back, we are always happy to help! Best, María
July 12, 2024
This app is good. It fits our needs for fulfillment rules but definitely has it s own quirks to deal with. Honestly and thankfully, their biggest asset is Jessica. She has been the most proactive, helpful, and insightful support we've had during our sit-build all the way to launch using Zapiet to handle our complicated fulfillment rules. Thank you for being a dedicated professional, Jessica. We appreciate you!
Hi Michael, Thank you very much for taking the time to leave such a lovely review! It was my pleasure helping you to set up your store with our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. All the best, Jessica
July 10, 2024
Works perfectly and the cx team will go above and beyond to solve any issues. Have had several things needed to be addressed and they were extremely responsive, friendly and helpful. Jessica and Herman are both fantastic.
Hi Jody, Thank you so much for your wonderful review! We're thrilled to hear that things are working for you. If you ever have any more questions or need further assistance, please don't hesitate to let us know. We're here to help. All our best to you, Herman
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