Zapiet ‑ Pickup + Delivery

The reviews are overwhelmingly positive, with most merchants praising the app’s customer support as fast, knowledgeable, patient, and highly effective. Many reviewers mention specific support agents by name and describe them as going above and beyond to diagnose issues, make backend fixes, explain settings clearly, and resolve checkout, delivery, and configuration problems quickly. Several users also note that the app itself is powerful, clean, and well suited to their needs, with good documentation, regular updates, and useful features that improve the checkout experience. The main negatives are relatively limited but consistent: a few users mention delays in reaching an agent, and there are isolated complaints about billing or refund handling. One reviewer was unhappy with the refusal to refund unused subscription time after migrating stores, and another requested a waived charge because the app had not yet been used. There is also a small amount of feedback about flexibility limitations in certain scheduling or configuration scenarios. Overall, the sentiment is strongly favorable, with support quality standing out as the app’s biggest strength.