Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,735
chart
#616
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
6%
-
Less than a month
21%
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Less than a year
31%
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More than a year
42%
Reviews Summary
The reviews for the Shopify App are overwhelmingly positive, highlighting the exceptional customer support provided by the team. Customers consistently praise the quick response times, efficiency in issue resolution, and professionalism of the support staff, with specific mentions of team members like Genesis, Srivastav, Betty, Jessica, and Salaj. The app itself is commended for its functionality in managing local delivery and pickup options, although some users found the setup process challenging, especially for advanced configurations. Despite this, the support team's guidance and assistance were instrumental in overcoming any difficulties.
Highlights
Review RSS Feed
All reviews
May 4, 2026
Betty was awesome. Very knowledgeable and prompt
Hi Sanjeev! Thank you very much for your kind review. It was my pleasure to enable the delivery validator widget for your store in the Zapiet - Pickup + Delivery app. Please feel free to reach out anytime you need assistance. Best regards, Betty
May 2, 2026
Srivastav quick and easy explain what to do and sent invitations tom collaborate, thank you
Thank you so much for the wonderful 5-star review! I’m really glad I could guide you through everything clearly and make the process quick and easy, including setting up collaboration access to get things resolved efficiently. It’s great to know Zapiet – Pickup + Delivery is now working smoothly for your store and supporting your delivery and pickup setup as needed. Your kind words truly mean a lot, and if you ever need any further assistance or want to fine-tune your configuration, I’m always here and happy to help. Srivastav
May 1, 2026
Subscribed for the "free trial" but was charged a months fee, despite having cancelled before the free trial period was finished, and despite never actively using the service. Be cautious - "Zack" from the customer support email is a chatbot that will send you in circles unless you specifically ask to speak with a live agent. Edit: changed from 1 star to 4 stars. After successfully connecting with a real person, they resolved the issue almost immediately. I guess this is the new normal with chatbots & AI in the world. Same review stands - be cautious of the AI service aspect, and request a live agent as soon as you start any convo to save some time.
Hey William, Thanks for your review. I’d like to clarify what happened here. Your store installed the app on March 2nd, with a 14-day free trial running through to March 16th. After this date, the app automatically transitioned onto a paid plan as it remained installed, and stayed active until it was uninstalled on April 30th. Charges are only applied once the trial period has ended. That said, as soon as you reached out, we processed your refund within a couple of hours as a gesture of goodwill. Regarding support, Zack is our AI assistant designed to help get quick answers, but you can always request a human agent at any time and the conversation will be handed over. Our team is always available to help directly. Kindest Regards, Sam - Head of Support
April 29, 2026
Hi Alyssa, Thank you so much for the 5-star review! It was truly a pleasure assisting you with your rate setup and making sure everything is running smoothly for ApothecaFlowers. If you ever need anything else, please don't hesitate to reach out. We are always happy to help! Best, Genesis
April 29, 2026
Customer support was very helpful, explained things clearly, and worked quickly to help solve my issue.
Hello Whitney, Thank you so much for taking the time to leave this lovely review. It has been a pleasure to work on your store to make your checkout flow as smooth as possible Do not hesitate to write us back, if there is anything else we can help you with ! All the best, Sandy
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