Zapiet ‑ Pickup + Delivery
The reviews for this Shopify App highlight the exceptional customer service provided by the support team. Customers consistently praise the quick response times, efficiency, and professionalism of the support agents, particularly mentioning individuals like Srivastav, Betty, Jessica, and Genesis. The support team is commended for resolving issues promptly, providing clear explanations, and going above and beyond to assist users with setup and technical problems. However, there are a few instances where customers faced challenges with the app's configuration, especially for more complex delivery setups, requiring a learning curve and additional support.
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Jessica did a great job clearing up my issues with minimal time and fuss. She was great to work with.
Sri is so patient. Knows what he's doing.
Thank you so much for the wonderful 5-star review! I truly appreciate your kind words. I’m really glad I could help and provide the guidance you needed. Taking the time to understand each store’s unique setup and finding the right solution is always my goal, so it means a lot to hear that the support was helpful. It’s great to know Zapiet – Pickup + Delivery is supporting your business, and if you ever need any assistance with your setup, delivery options, or configurations, I’m always here and happy to help. Srivastav
Rutvik accessed and solved my problem in less than 40mins whereby it took me 2 hours to try solving it with both Shopify and Zapiet AI but still to no avail. Thank you, Rutvik!
Hello Kelly, Thank you for your valuable feedback! We’re delighted to hear that your Google API issue has been resolved. If you ever need any assistance in the future, please don’t hesitate to reach out. We’re always happy to help. Kind regards, Rutvik
Srivastav's support is amazing! Manages to solve my frustrating issue
Thank you so much for the wonderful 5-star review! I’m really glad I could help resolve the issue and turn a frustrating situation into a positive outcome. It’s great to know Zapiet – Pickup + Delivery is now working smoothly for your store and supporting the experience you want for your customers. Your kind words truly mean a lot, and if you ever need any further assistance with your setup, delivery options, or configurations, I’m always here and happy to help. Srivastav
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