All reviews

Rating Breakdown

  • 5
    93% (1,633 ratings)
  • 4
    3% (57 ratings)
  • 3
    1% (10 ratings)
  • 2
    1% (10 ratings)
  • 1
    2% (41 ratings)

Reviews with Text

  • 90% (1,580)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 24, 2026

Zapiet - Pickup + Delivery Customer Service Rep Srivastav Was Gave Us OMG 10/10 Customer Service In Solving An Ongoing Issue We Had With Our Shopify Shipping Rules. Thanks Again Srivastav And Have A Great Day

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Tamara, Thank you so much for your very kind words and for taking the time to leave such a lovely review! I'm so pleased to have helped and get your shipping rules sorted. If you have any other questions down the road, please do not hesitate to send a message. Cheers, Srivastav

5 / 5 Share

May 22, 2026

Using app

About 1 year

Total reviews

5

Average rating

4.6

Developer Reply

Thank you so much for the wonderful review. I’m really glad I could help investigate the issue for Darwin’s, and we truly appreciate your patience and collaboration throughout the process. Kind regards, Veronica

5 / 5 Share

May 21, 2026

Great customer service!

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

I’m so glad I could help, Sasha! I’m happy we were able to narrow down the pickup issue and point you in the right direction for the storefront setup at FLWR FARM. We truly appreciate your trust in Zapiet. Providing a smooth and positive experience is always our top priority, so your kind review really means a lot. Warm Regards, Veronica

5 / 5 Share

May 21, 2026

Using app

About 6 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi there Thank you so much for taking the time to leave a review. It was my pleasure helping you configure the conditional activation in Zapiet - Pickup + Delivery correctly. If you ever need a hand with anything else please feel free to reach out anytime. Best regards Betty

5 / 5 Share

May 14, 2026

got everything set up perfectly for me, incredible customer support

Using app

About 20 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the wonderful 5-star review! I’m really glad I could help get everything set up perfectly for your store and make the process smooth for you. It’s great to know Zapiet – Pickup + Delivery is now configured to support your business exactly the way you need. Your kind words about the support truly mean a lot, and if you ever need any further assistance with your setup, delivery options, or configurations, I’m always here and happy to help. Srivastav

5 / 5 Share

May 14, 2026

Absolutely love this app! There are a few rough edges that take some time to configure and get used to, but the support team makes all the difference. Sandy was incredibly helpful throughout the process; patient, knowledgeable, and genuinely willing to go above and beyond. Highly recommend!

Using app

Almost 6 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, I'm so happy to read how much you love our app and support ! It has been a pleasure working on your store and ensuring that your settings meet your needs. Please do not hesitate to contact us if there is anything else we can assist you with. All the best, Sandy

5 / 5 Share

May 13, 2026

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for taking the time to leave a review, it's much appreciated! If you have any other questions down the road, please do not hesitate to send a message. Kind regards, Maria

5 / 5 Share

May 19, 2026

Absolut herausragender Support, so etwas erlebt man heutzutage nur noch selten. Statt einfach mit einer schnellen Standardlösung abgespeist zu werden, wurde sich wirklich Zeit genommen, das Problem zu verstehen und individuell darauf einzugehen. Ein ganz besonderes Dankeschön geht an die liebe Jessica und Genesis. Sie ist nicht nur unglaublich kompetent und engagiert, sondern auch menschlich einfach großartig. Mit ihrer hilfsbereiten, geduldigen und lösungsorientierten Art macht sie einen enormen Unterschied und ist ein riesiger Mehrwert für das Unternehmen. Solche Mitarbeiterinnen sind heutzutage unbezahlbar und bleiben definitiv positiv in Erinnerung. Vielen Dank für diesen außergewöhnlichen Service!

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Hi Dilara, Thank you so much for your kind review and feedback. It was truly a pleasure assisting you, and I really appreciate you taking the time to share your experience. Your thoughtful words mean a lot to both Jessica and me. We always do our best to provide personalized and dedicated support, so it is wonderful to hear that it made a difference. Thank you again for your support and trust in Zapiet. Best, Genesis

5 / 5 Share

May 13, 2026

Sandy was an exceptional help with my issue today.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello Robert, Thank you so much for taking the time to leave this lovely review. It has been a pleasure to work on optimizing the checkout process of your store. Please feel free to contact me if you require any further assistance. All the best, Sandy

5 / 5 Share

May 12, 2026

Helped guide me through the process and answered my questions.

Using app

9 months

Total reviews

4

Average rating

5.0

Developer Reply

Hi Lacey! Thank you for your review, I appreciate it. If you ever need guidance or have any questions feel free to let us know and we'll gladly help you out. All the best, María

5 / 5 Share

May 12, 2026

que Betty et les autres personnes de l'assistances sont exceptionnelles !

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there! Thank you very much for your kind review. I was happy to assist you with the cart issues you experienced and to help configure your preparation time settings in the Zapiet - Pickup + Delivery app. If you ever need assistance, please do not hesitate to contact us at any time. Best regards Betty

5 / 5 Share

May 11, 2026

Robust app for delivery set up. Support team is very responsive!

Using app

Almost 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi Jen, Thank you very much for taking the time to leave a review! I'm so pleased to have helped with your new location (zone) in our Zapiet ‑ Pickup + Delivery app so you can offer different days for different local deliveries via partial postal code matching. If you have any questions or need any further assistance in the future...you know where to find us! Cheers, Jessica

5 / 5 Share

May 9, 2026

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review! I truly appreciate your support and I’m glad to hear you’re enjoying Zapiet – Pickup + Delivery. It’s designed to make managing local delivery and pickup options simple, flexible, and reliable for your business. If you ever need any assistance with your setup, configurations, or delivery options, I’m always here and happy to help. Srivastav

5 / 5 Share

May 9, 2026

Fantastic app and even better support! The customer service is extremely efficient and helped us get everything running smoothly. A huge thank you to Srivastav for the excellent, professional assistance. Highly recommend for any Shopify store!

Using app

Over 5 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the amazing 5-star review! I truly appreciate your kind words and I’m really glad I could help get everything running smoothly for your store. It’s great to know Zapiet – Pickup + Delivery is supporting your business with flexible and reliable local delivery and pickup management. Your feedback means a lot, and I’m especially grateful for your recognition of the support experience. If you ever need any further assistance with your setup, delivery options, or store configuration, I’m always here and happy to help. Srivastav

5 / 5 Share

May 9, 2026

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for taking the time to leave a 5-star review, it's much appreciated. If you have any other questions down the road, please do not hesitate to send a message. Warm regards, Nandita

5 / 5 Share

May 8, 2026

Using app

7 days

Total reviews

3

Average rating

5.0

Developer Reply

Hi Kaela, Seeing a 5-star review from Boards by Kae absolutely made my day! I know how much heart goes into every board you create, and it's a privilege to provide the tools that help get them into your customers' hands. Thank you for choosing Zapiet - Pickup + Delivery and for taking a moment out of your busy schedule to share the love. We’re rooting for your continued growth and success! Best, Genesis

5 / 5 Share

May 7, 2026

Srivastav was absolutely amazing. Took the mess I gave him and fixed it to work perfectly. Thank you so much for the great support!

Using app

About 8 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the wonderful 5-star review! I’m really glad I could help get everything sorted out and working perfectly for your store. It’s great to know Zapiet – Pickup + Delivery is now running smoothly and supporting your setup the way you need it to. Your kind words truly mean a lot, and I’m always happy to help whenever you need assistance with your delivery, pickup, or store configuration. Srivastav

5 / 5 Share

May 7, 2026

Using app

About 22 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi Steven, Thank you so much for the 5-star rating! It truly means a lot to the entire team and me. I am so glad I could help guide you through our condition invitation feature. If you ever need more help using our app, feel free to reach out anytime. Thanks, Rutvik

5 / 5 Share

May 4, 2026

Betty was awesome. Very knowledgeable and prompt

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Hi Sanjeev! Thank you very much for your kind review. It was my pleasure to enable the delivery validator widget for your store in the Zapiet - Pickup + Delivery app. Please feel free to reach out anytime you need assistance. Best regards, Betty

5 / 5 Share

May 2, 2026

Srivastav quick and easy explain what to do and sent invitations tom collaborate, thank you

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the wonderful 5-star review! I’m really glad I could guide you through everything clearly and make the process quick and easy, including setting up collaboration access to get things resolved efficiently. It’s great to know Zapiet – Pickup + Delivery is now working smoothly for your store and supporting your delivery and pickup setup as needed. Your kind words truly mean a lot, and if you ever need any further assistance or want to fine-tune your configuration, I’m always here and happy to help. Srivastav