Wild & Free Organics ltd. review for Zapiet ‑ Pickup + Delivery
June 6, 2019
Pros : Its a good app if you dont have any subscriptions and if you are on a higher shopify plan because of the shipping api. The design is slick too. Cons: Does not work with subscriptions (Major Conflict) , if you are on a basic plan you will need to upgrade it by $20 per month. The Price is just not justifiable. Finally, they will punish you if you uninstall this app, i did see a review on their that someone had issues removing the app, and yes it does warn you in the beginning that you better bookmark the un-installation guide. So there is no hidden tricks or gimmicks here, its simply lack of develoment, many many apps that are much complicated than this one can install and un install without the need of the waste of time to remove this. So basically please back up your theme first or you will be upset.
UPDATE: 9th August 2023 Hello, We wanted to let you know some great news - in response to your feedback, we have developed an alternative solution for rates, which doesn't require adding the Shopify Carrier Service API to your plan! It also doesn't require adding an unnecessary product to the cart, or use the Draft Orders API, which means we can maximise compatibility with other apps with this new rates feature. We'd love you to give you another free trial of Zapiet - Pickup + Delivery to let us know your thoughts on our new rates feature. If you'd like us to enable this for you, please reach out on [email protected] or via the live chat on zapiet.com so one of our agents can walk you through the setup! Best wishes, Bogi Assistant Support Manager - Zapiet ---------------------------------------------- Thank you for taking the time to write your review. We take all feedback incredibly seriously and so I have provided responses to each of your points. 1. The $20/month additional charge This additional charge is for a Shopify feature called the Carrier Service API. The Carrier Service API is the only way that app developers can generate rates within your checkout. Zapiet take no commission and have no financial benefit from this charge. This is a business decision set by the powers that be at Shopify. You can use our app without this feature, but we won't be able to prevent your free pickup rate from appearing when a customer selects delivery. 2. Subscriptions We currently have an active integration with Bold's Subscription app. It is used by 100s of merchants each day. We are actively working with the other major subscription players to provide additional support for their apps as well. You mentioned you had a "Major Conflict", can you please email us and let us know what that conflict was? We can then work to address it for you. 3. Uninstalling After the previous review you mentioned we have updated our app to simplfy both the install and uninstall process. You can now specifically select which theme you want to install our app on (or choose none). When you uninstall now, our widget will be immediately removed from your store. There is then some additional steps required if you wish to fully remove all our code from your theme. But from the moment you click uninstall none of our code will run, and your theme will function as it did originally. The reason we have to inject our code into your theme like this is so that your customers can't checkout before first selecting their pickup or delivery date and time. It is not techncially possible on Shopify to do this any other way. We also have near 24/7 support now. So if you do ever have any questions or get stuck just hop on live chat with us. 4. Design We're super glad you like the design of the app! We've spent a lot of time trying to perfect the user interface to make it as easy as possible to use, and to fit in with the rest of the Shopify ecosystem. Thanks again for your feedback! We hope the above shows that we are actively listening to both yours and other merchants feedback and that we are rapidly implementing improvements when and where required. Kind regards, Andy
