Roots Return Heritage Farm review for Zapiet ‑ Pickup + Delivery
June 22, 2019
After 2 yrs of trying to figure out why they don't offer actual US support during US hours, I am now losing business due to their lack of response. Since it takes 24 hrs for response, and only on UK time, I'm removing it. I need an app that actually has US or scheduled support, and phone # which they do not, and help for my business. Not worth the $
Hi Lori, Thanks for taking the time to provide your feedback, and for your continued support over the years. We are a UK based company but do offer extended hours of support into US timezones now with our team growing significantly this past year. We now have coverage from 8am-8pm EST Monday-Friday and 9am - 6pm through weekends, and are rapidly working our way towards been able to offer 24 hour global support. Our average response time is currently less than five hours. Saying that this week has been a challenge as the majority of our team have been attending the annual Shopify’s Developers conference to learn about the latest updates on how we can make Store Pickup + Delivery better and more feature rich in the future. We also now have an inbound support number (+1 (718) 568-5560) that is available for you to call anytime should you require urgent assistance. We’re truly sorry for any problems this weeks delays have caused you. Let’s work together to get things back on track. Kindest regards, Andy Founder & CEO
