YVR Cookie review for Zapiet ‑ Pickup + Delivery
Sept. 27, 2021
When this app goes down or has issues, sales cannot go through. it happened once in the past, and now a second time today with a server issue. If it happens once, i can understand but a second time with the same problem is not reasonable for something that stops sales if it doesn't work.
Hi guys, We are sorry for any inconvenience caused by the server issue we experienced. As soon as we became aware of the issue we immediately began working on a fix and we made sure to keep in contact with you directly throughout. We informed you at the time that your ability to make sales was not affected and we reprocessed any orders that were impacted. We take any amount of downtime very seriously and are constantly improving our systems to ensure this doesn’t happen again. Kindest regards, Charlie
