ketolibriyum review for Zapiet ‑ Pickup + Delivery
June 25, 2024
Previous review was positive, but I have to edit it as after using the app for a few months we have experienced numerous issues that can never seem to get fixed, and support, though responsive, can never solve. We are constantly having issues with customers selecting pick up. Some products cause pick up options to disappear for no rhyme or reason. Whenever I bring it up to support, they ask about all the other apps we are using, when clearly zapiet is the issue as this has nothing to do with our other apps. They escalate the issues, and then something 'magcically' gets fixed, but it is a temporary fix, and the issue then comes back.. and we start the process again. I am frustrated but have no other options then to keep working through these issues. As a small business, having to constantly go back and fourth to deal with these issues is time consuming and frustrating. Hope they can improve this part of the app. OLD REVIEW: Great easy to use and so much better than any other options! Integrates with everything you need. Customer support actually knows what they are talking about too and very quick to respond.
Updated reply 11 July 2024: Hi, We are sorry to hear your frustrations with the issues you experienced with Zapiet - Pickup + Delivery. When you had reported the issue to us, our development team started troubleshooting and then working on a fix. We appreciate it took longer than we would have liked: it was a complex issue since the Shopify ecosystem has many moving parts. We are pleased that the issue has now been resolved for you, and we have informed you of such via your support ticket. Best wishes, Bogi
