Sweets & Treats Maesteg review for Zapiet ‑ Pickup + Delivery
Jan. 13, 2021
We used this app since May 2020. In November we started having a lot of issues. Zapiet uses tags for orders. These were missing off some orders and and missed by our staff so customers didn't receive they order which got us bad reviews. The limit on how many deliveries also stopped working. After seeking help from Zapiet they informed me that we was on an old version and they would upgrade me. After the upgrade we were still having issues so swapped to a diffrent delivery system. Zapiet should be upgrading customers now and again and not leave them in the dark. Such a shame because the app was brilliant from May - Oct.
Hi there, Thank you for taking the time to leave a review, we really appreciate our customers feedback. I am really sorry to hear that you had issues with our order tagging service. We did make some improvements to our order tagging service before November to ensure our system could handle the increased traffic over the holiday period. Unfortunately it took some time to iron out the kinks in the system and a small number of merchants experienced issues. Our developers have made some huge improvements to our order tagging and order limits services and we are now receiving amazing feedback from merchants that are using these services. If at any stage you would like to re-install the app please let me know, we would love to have the opportunity to regain your trust and prove that we are the number one pickup and delivery app on Shopify. Kind regards, Ronan
