MARIN RAW review for Zapiet ‑ Pickup + Delivery
June 22, 2024
Potential buyers should approach Zapiet with caution due to significant issues with customer service responsiveness. While the platform offers robust features for managing local deliveries and pickups, frequent problems require human intervention that is often difficult to access. I often have to wait hours to get issues resolved during which my customers are unable to complete purchases, resulting in lost sales. Unless Zapiet improves its support infrastructure to provide more reliable and timely assistance, businesses reliant on seamless online transactions may find the risk of downtime unacceptable.
Hi Elizabeth, Thank you for your feedback. We’re sorry for any inconvenience you experienced with our customer service and the impact on your business. Providing reliable and timely support is very important to us. We reviewed your case and found that in the five most recent chats, we responded within 40 minutes on a Sunday and 12 minutes on a weekday. Your recent issue was related to multiple shipping profiles, which we usually advise against due to potential problems, as detailed in this article: https://support.zapiet.com/en/articles/8644299-multiple-shipping-profiles-zapiet-pickup-delivery-rates Despite this, we fixed the issue for you on the same day. After seeing your negative review, we also tried calling you to understand the issue better but couldn’t reach you. We value your business and are always working to improve our service. If you have any further concerns or need help, please reach out directly. Kindest regards, Klaudia from Senior Support
