Bong Veggy review for Zapiet ‑ Pickup + Delivery
Aug. 14, 2023
I was shocked by the number of installs, reviews, and the kind of app behavior when I installed it in my store. Firstly, I kept on trying to insert my Google API. It took about 40 mins to sync and authenticate; I kept texting customer support, and they saw my texts (status: seen, but no reply). Secondly, This app blocked my entire checkout function; their functionality would not load anywhere and freezes the scroll and checkout. I have a basic theme from Shopify, and this app could not install itself correctly. The developers should ensure such problems do not arise for paid users and strengthen your support. Thanks
Hi Hank, Thank you for taking the time to share your feedback. We'd like to apologize for the issues you encountered with our app – the slow response time and the challenges during installation are certainly not the experience we aim to provide. We're actively investigating why our team took longer to respond to your messages, as this is not our usual standard of service. Regarding the installation and checkout problems, we sincerely apologize for the inconvenience caused. We've reached out to you directly to address these theme-related issues and would be happy to resolve the problems you encountered. Please know that we're here to help. Kindest regards, Klaudia
