Daan Go Cake Lab review for Zapiet ‑ Pickup + Delivery
Oct. 27, 2022
*Updated as issues have been resolved* We've been using Zapiet since day 1 and it as great when we first began using it, but there has been too many issues recently. Tags are not generated properly, causing confusion between store pick up and delivery orders. This ultimately affects our delivery service's system as well. This has been an on-going issue for over 4 months now and has yet to be resolved. When asked, Zapiet attributes the cause to Shopify and vice versa. Now we are having issues with specific product preparation times--all of the prep times got removed for 30 of our products x 4 location, and when we try to update/add the prep times, they disappear. Customer support used to be quick, but recently, we've been getting responses only once per day. For the monthly price we are paying currently, it does not really justify the service received. Would revise rating if these issues are actually resolved.
UPDATE: 26th Oct 2022 Andy here the Founder and CEO of Zapiet. I come baring good news! Shopify deployed an update on the 14th October which resolves the issues you have been facing regarding the attribute issues. The fix has now been live for a couple of weeks and proving to work wonders! I'm truly sorry it took so long to get this issue resolved. Unfortunately in this case the timing of the solution was totally out of our control. You can now continue to use the app flawlessly :) Kind regards, Andy Cargill Founder & CEO Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please know that this situation is an exception: As you can see on other reviews, we’re known for our great service and for taking ownership and caring deeply about our merchants. The issue with the tags and details caught us off guard as it is a result of Shopify’s latest checkout updates. Unfortunately, without Shopify’s help, we have our hands tied but we’ll continue working with them to get a fix as soon as possible. We’ll be sure to share your feedback with their team. The issue with the preparation time essentially stemmed from a problem that only occurred in production rather than our testing phase, something however minor, we always do run the risk of happening when deploying updates to the app. We also faced a headwind with some sickness in the support team as well as some few people travelling back from our first ever meet-up resulting in our response times being longer than usual. If you still have any concerns, you may reach us anytime. Again, thank you for your feedback! Kind regards, Ismail
