Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,606
chart
#281
All reviews
Rating Breakdown
Review RSS Feed
Nov. 7, 2024
The support was good, and although they do not support Japanese, they were kind enough to help us. Thank you very much.
Hi 株式会社いえい, Thank you so much for taking the time to leave a review—we truly appreciate it! It was a pleasure to assist you with our Zapiet - Pickup + Delivery app, updating you to the latest version and rates to ensure everything runs smoothly. We're also glad our team could assist with your translations, and we appreciate your understanding regarding our current language support. Hopefully, in the future, we’ll be able to support the Japanese language as well! Please don’t hesitate to reach out if you need any assistance; we’ll be happy to help! Thank you again for your kind words! Warmest regards, Krystabel
Nov. 7, 2024
Works great, support is hit and miss but the last tech that helped me was able to ID the problem and I got it fixed easily. Works way better than native shopify delivery, would recommend to anyone.
Hi, Thank you for your sincere feedback! We’re glad to hear you find the app an improvement for your store :) You’re welcome to contact us any time for any assistance, we will do our best to help you! Warm regards, Pavlo
Nov. 7, 2024
Amazing support team. They are super responsive and will take the time to understand and find solutions for your problem. The app itself has all of the functionality we need to handle pick up and delivery orders.
Hi Emma, Thank you so much for the kind words! We're so happy to hear that our support team was able to help and that the app is working well for your pickup and delivery orders. If you ever need anything else, don’t hesitate to reach out—we’re always here to help! Have a great day! Angelo
Nov. 7, 2024
Sandy was quick to resolve my issues so I was able to continue on with receiving orders. This is my stores most important app to function and the staff is always very helpful to address any problems that may occur
Hello Hannah, Your kind words about our service and app mean the world to us. Please know that we are always here for you if you ever require any further assistance. All the best, Sandy
Nov. 6, 2024
Amazing! The techs had us up and running in no time.
Hi, Thanks for your review! We're happy to have been able to get you set up quickly. Best wishes, Bogi
Nov. 6, 2024
Diese App bietet genau das was ich gesucht habe. Zudem ist der Support sehr schnell und freundlich! Danke Manuel! Würde 6 Sterne geben wenn das möglich wäre!
Hi!! Thank you for taking the time to write this review 🙂 It was a pleasure for me to help you set up your store and show you the steps to do it, even when you had to go to bed 😂 Don't forget that you can ALWAYS contact us if you need us. Have a nice weekend!👌 Manuel
Nov. 5, 2024
Jessica has been great. Helped me through all my complex issues. Highly recommend.
Thank you Brian! It was a pleasure chatting with you and sorting your complex issues and getting our Zapiet - Pickup + Delivery up and working on your site. If you have any other questions or need any further assistance, please do not hesitate to reach out! Warm regards, Jessica
Nov. 5, 2024
Customer service is very responsive and fixed our issues right away!
Thank you so much for the wonderful review! We’re thrilled to hear that our customer service team could quickly resolve your issues. Your satisfaction with both our pickup and delivery services means the world to us. If there’s ever anything else we can assist you with, don’t hesitate to reach out. Thanks again for choosing us! -Leo
Nov. 4, 2024
was thinking of swapping software providers, and this experience changed my mind and convinced me to stay with zapiet
Thank you so much for the 5-star review! We’re thrilled to hear that your experience with us made you decide to stay with Zapiet. Our goal is to provide the best possible support for all your pickup and delivery needs, so knowing we could make a difference for you is incredibly rewarding. If there's anything we can do to enhance your pickup and delivery experience even further, don’t hesitate to reach out! -Anggy
Nov. 4, 2024
The customer service is excellent, we got the instant respond from customer services Sandy, helping us to quick fix the bugs quickly. The app itself is powerful, especially if you want to enable delivery and pickup for your customers.
Hello Louis, Thank you for your kind review! I am glad that I could help you with our Zapiet - Pickup + Delivery app and that you are satisfied with its performance. All the best, Sandy
Nov. 3, 2024
pavlo hat eine sehr schnelle und professionelle lösung für mein versandproblem gefunden. grundsätzlich reagiert der support sehr schnell und hat bis jetzt immer alle fragen ausreichend beantwortet und die probleme gelöst. sehr professionell!
Hallo Renate, vielen Dank für Dein nettes Feedback! 😊 Es freut mich sehr, dass Du unseren Support positiv bewertest—wir gehen in die richtige Richtung. Deine Zufriedenheit ist unsere oberste Priorität, und wir stehen jederzeit gerne zur Verfügung! Mit freundlichem Gruß Pavlo
Nov. 3, 2024
good help
Hi! Thank you so much for your kind review. We're thrilled you found our support helpful with the Zapiet - Pickup + Delivery app! If you have any other questions or need further help, please don't hesitate to reach out. Kind regards, Leo
Nov. 2, 2024
Pavlo was incredibly helpful and took the time to explain everything to me. Much appreciated!
Hi, Thank you so much! :) I’m glad I could help and provide the clarity you needed. It was a pleasure assisting you! You are welcome to reach us any time. Warm regards, Pavlo
Nov. 1, 2024
Even though my issue turned out to be a problem with Shopify, Manuel walked me through the issue, how to fix it in the future, and fixed it himself. And we were able to get the problem fixed within an hour of first reaching out.
Hey Rachel! Thank you so much for taking the time to leave this review!! I believe what made it easier to assist you was that you explained the issue and provided us with so many details 🙂 It was a pleasure for me to help, so your customers can keep enjoying your delicious pies ❤️ Remember, we're always here to help!! Cheers, Manuel.
Nov. 1, 2024
Excellent support by Manuel
Hey Annie! Thank you so much for your review! I'm excited to know that I was able to help you resolve the issue related to the rates. Your details helped us fixed everything really quickly. (˶ᵔ ᵕ ᵔ˶) If you need anything else, feel free to reach out to us anytime- we're always here to help. Cheers, Manuel.
Oct. 31, 2024
Timely responses, good support. We do a lot of business through local delivery routes, and unfortunately Shopify doesn't have great native functionality for this, but the Zapiet app makes this easier and more intuitive for our customers.
Hi, Thank you for your wonderful review! We're thrilled our Pickup + Delivery app is able to help manage your local delivery routes. Best wishes, Zapiet team
Oct. 31, 2024
This app and it's team is awesome! I received the best technical support I ever received by Jessica from their support team! Thanks a lot! I can recommend it 100%!
Thank you very much Salvatore for taking the time to leave such a lovely review! It was so nice chatting with you and getting your store all up-to-date with our Zapiet - Pickup + Delivery app! If you have any other questions down the road, please do not hesitate to send us a message. All the best, Jessica
Oct. 30, 2024
Zapiet has been a fantastic app, and the customer support truly sets it apart. Angelo, in particular, was incredibly helpful and friendly. He resolved my issues quickly and provided detailed answers with useful article links. The whole experience was smooth and stress-free. Highly recommend Zapiet for anyone looking for a reliable app with top-tier support!
Oct. 30, 2024
Hello Ismail, Thank you for giving our app a 5-star review. I am happy to have assisted you with setting up our Zapiet - Pickup + Delivery app. Please feel free to contact us if you have any further inquiries or issues. Best wishes, Diego