All reviews

Rating Breakdown

  • 5
    93% (1,614 ratings)
  • 4
    3% (58 ratings)
  • 3
    1% (10 ratings)
  • 2
    1% (10 ratings)
  • 1
    2% (41 ratings)

Reviews with Text

  • 90% (1,568)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 4, 2026

Betty was awesome. Very knowledgeable and prompt

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Hi Sanjeev! Thank you very much for your kind review. It was my pleasure to enable the delivery validator widget for your store in the Zapiet - Pickup + Delivery app. Please feel free to reach out anytime you need assistance. Best regards, Betty

5 / 5 Share

May 2, 2026

Srivastav quick and easy explain what to do and sent invitations tom collaborate, thank you

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the wonderful 5-star review! I’m really glad I could guide you through everything clearly and make the process quick and easy, including setting up collaboration access to get things resolved efficiently. It’s great to know Zapiet – Pickup + Delivery is now working smoothly for your store and supporting your delivery and pickup setup as needed. Your kind words truly mean a lot, and if you ever need any further assistance or want to fine-tune your configuration, I’m always here and happy to help. Srivastav

4 / 5 Share

May 1, 2026

Subscribed for the "free trial" but was charged a months fee, despite having cancelled before the free trial period was finished, and despite never actively using the service. Be cautious - "Zack" from the customer support email is a chatbot that will send you in circles unless you specifically ask to speak with a live agent. Edit: changed from 1 star to 4 stars. After successfully connecting with a real person, they resolved the issue almost immediately. I guess this is the new normal with chatbots & AI in the world. Same review stands - be cautious of the AI service aspect, and request a live agent as soon as you start any convo to save some time.

Using app

About 1 month

Total reviews

1

Average rating

4.0

Developer Reply

Hey William, Thanks for your review. I’d like to clarify what happened here. Your store installed the app on March 2nd, with a 14-day free trial running through to March 16th. After this date, the app automatically transitioned onto a paid plan as it remained installed, and stayed active until it was uninstalled on April 30th. Charges are only applied once the trial period has ended. That said, as soon as you reached out, we processed your refund within a couple of hours as a gesture of goodwill. Regarding support, Zack is our AI assistant designed to help get quick answers, but you can always request a human agent at any time and the conversation will be handed over. Our team is always available to help directly. Kindest Regards, Sam - Head of Support

5 / 5 Share

April 29, 2026

Using app

Over 6 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Alyssa, Thank you so much for the 5-star review! It was truly a pleasure assisting you with your rate setup and making sure everything is running smoothly for ApothecaFlowers. If you ever need anything else, please don't hesitate to reach out. We are always happy to help! Best, Genesis

5 / 5 Share

April 29, 2026

Customer support was very helpful, explained things clearly, and worked quickly to help solve my issue.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Hello Whitney, Thank you so much for taking the time to leave this lovely review. It has been a pleasure to work on your store to make your checkout flow as smooth as possible Do not hesitate to write us back, if there is anything else we can help you with ! All the best, Sandy

5 / 5 Share

April 28, 2026

Great support and fast response. Genesis was super helpful!

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Ollie, Thanks a ton for the kind words! It was a pleasure working with you to get those inventory and pickup options dialed in. I’m happy to hear the support was helpful! Please don't hesitate to contact us whenever you need it; we're always happy to help! Wishing you a successful week ahead! Cheers, Genesis

4 / 5 Share

April 28, 2026

helpful support

Using app

27 days

Total reviews

1

Average rating

4.0

Developer Reply

Hi Tim! Thank you so much for taking your time to leave us a review! It was truly my pleasure to help you with the language locales and fixing the pre-population issue on your store. Please don’t hesitate to reach out anytime you need a hand. Best regards, Betty

5 / 5 Share

April 26, 2026

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review! I truly appreciate your support and I’m glad to hear you’re enjoying Zapiet – Pickup + Delivery. It’s designed to make managing your local delivery and pickup options simple, flexible, and reliable for your business. If you ever need any assistance with your setup, delivery rules, or configurations, I’m always here and happy to help. Srivastav

5 / 5 Share

April 26, 2026

Outstanding service

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the wonderful 5-star review! I truly appreciate your kind words and I’m really glad the support made a positive difference. It’s great to know Zapiet – Pickup + Delivery is helping your store run smoothly with reliable pickup and delivery options. If you ever need any assistance with your setup, delivery rules, or configurations, I’m always here and happy to help. Srivastav

5 / 5 Share

April 26, 2026

Great support! Helped me fix an issue and also escalated a query I have regarding functionality.

Using app

16 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind review Lauren! It was a pleasure assisting you. If you have any other questions or need any further help with our Zapiet - Pickup + Delivery, please don’t hesitate to reach out. Cheers, Nandita

5 / 5 Share

April 24, 2026

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Ben, Thanks for taking the time to leave a review! It was a pleasure chatting with you today and helping you with modifying order date and time entries. If you ever have any further questions, let us know! -Stephane

5 / 5 Share

April 24, 2026

I’d like to thank Srivastav and Pavlo for their help with the Zapiet app. They were extremely responsive, professional, and efficient. They quickly understood my needs and resolved the issue without any complications. Excellent customer service highly recommended!

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Isabelle, Thank you for your wonderful review! Srivastav and I are delighted to hear you enjoyed our efficient, professional support. We loved helping you optimize your pickup and delivery settings to ensure accurate delivery pricing and a smooth checkout process for your customers. We are always here if you need further assistance with our apps! Warm regards, Pavlo

5 / 5 Share

April 23, 2026

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review! I truly appreciate your support and I’m glad to hear you’re enjoying Zapiet – Pickup + Delivery. It’s designed to make managing your local delivery and pickup options simple, flexible, and reliable for your business. If you ever need any assistance with your setup, delivery configuration, or features, I’m always here and happy to help. Srivastav

5 / 5 Share

April 22, 2026

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Hi Alex, Thank you very much for taking the time to leave a review, it is very much appreciated. I'm happy that we could sort out the order status issue quickly for you. If you ever need us again we're only a click away! Jayne

5 / 5 Share

April 22, 2026

Betty from Zapiet support team quickly resolved an issue I had been having with Zapiet and Shopify delivery rates. The problem was resolved quickly, correctly, and she even helped with another update I had been trying to do for our checkout.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Alyssa! Thanks so much for the great review! I’m glad I could help with the rates issue. Don’t hesitate to reach out anytime you need a hand. Best regards Betty

5 / 5 Share

April 20, 2026

When I had the issue, the support team was very efficient to resolve this issue!

Using app

Over 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Jiawen! Thank you so much for the wonderful review! It was a pleasure helping you with the checkout language and rates issue . Feel free to reach out anytime you need a hand with Zapiet - Pickup + Delivery app. Best regards Betty

5 / 5 Share

April 19, 2026

Sri solved all issues successfully and quickly. Great job!!

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the wonderful 5-star review! I’m really glad I could resolve all the issues quickly and get everything running smoothly for you. It’s great to know Zapiet – Pickup + Delivery is now supporting your store reliably with your pickup and delivery setup. Your kind words truly mean a lot, and if you ever need any further help with your configuration or features, I’m always here and happy to assist. Srivastav

5 / 5 Share

April 19, 2026

customer service is very helpful and prompt!

Using app

About 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Tara, Thanks for taking the time to leaving this wonderful review! It was a pleasure working with you today with our apps and I'm happy we were able to answer your questions quickly and effectively. If you ever have any questions in future, don't hesitate to reach out! Stephane

5 / 5 Share

April 18, 2026

The support team is responsive and helpful. They took care of my issue on a Saturday and got me back up and running.

Using app

Over 9 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Carl, Thank you so much for your kind review, I really appreciate you taking the time to share your experience. I’m glad I could help and get everything sorted for you and have you back up and running, even over the weekend. If you need anything further with Zapiet - Pickup + Delivery, please do not hesitate to reach out. Warm regards, Jessica

5 / 5 Share

April 18, 2026

Very good support!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Rafael, Thank you so much for your 5-star review, I really appreciate you taking the time to share your experience. I’m glad I could help get your pickup rate set up so your customers can complete their purchases without any issues. If you need anything else or have any questions as you continue setting things up, feel free to reach out anytime. Best regards, Jessica