All reviews

Rating Breakdown

  • 5
    88% (1,355 ratings)
  • 4
    5% (76 ratings)
  • 3
    1% (17 ratings)
  • 2
    1% (17 ratings)
  • 1
    5% (72 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 23, 2024

Chat support was fantastic! I was shocked and how well it went. Jessica did a great job of figuring out what help I needed and got it done! I usually do not enjoy using chat's as other companies chats tend to go in circles, but this was a GREAT experience! Thank You!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

It was a real pleasure chatting with you Jeff and thank you for taking the time to leave a review! I'm glad that we got everything sorted and that your local delivery within our Zapiet - Pickup + Delivery is all set! If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica

5 / 5 Share

Aug. 22, 2024

Service centre d'aide, rapide et efficace.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Bonjour, Merci beaucoup pour votre avis ! Nous sommes ravis que notre service ait été rapide et efficace pour vous. Votre satisfaction est notre priorité, et vos commentaires positifs nous encouragent à continuer à offrir le meilleur service possible. N’hésitez pas à nous contacter si vous avez besoin d’aide supplémentaire. Bien cordialement, Diego

5 / 5 Share

Aug. 21, 2024

Amazing service. very polite!

Using app

2 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for taking the time to review Zapiet - Pick + Delivery. We're always happy to help! Jayne

5 / 5 Share

Aug. 20, 2024

Using app

Over 6 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi, Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot, and we're here to help if you ever need anything in the future! Jeanette

5 / 5 Share

Aug. 20, 2024

Using app

Almost 9 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the 5-star rating! We’re happy that you had a great experience. If you ever need anything, we’re here to help! ✨ -J Barjum

5 / 5 Share

Aug. 15, 2024

Jessica, who is a Merchant Support Specialist with Zapiet, was absolutely incredible and very prompt in addressing an issue that we couldn't resolved ourselves. Kudos!

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Dave, Thank you very much for taking the time to leave such a lovely review! It was a pleasure helping you with your 2 stores to get subscription rates to generate to the checkout. If you have any other questions down the road, please do not hesitate to send us a message. All the best, Jessica

5 / 5 Share

Aug. 15, 2024

El soporte fue muy rápido y resolvieron mi problema eficazmente

Store

Comeme

Using app

Over 6 years

Total reviews

1

Average rating

5.0

Developer Reply

Hola Ruben, ¡Muchas gracias por dejar tu reseña! Estamos encantados de poder ayudarte con cualquier pregunta que tengas relacionada a nuestras apps. ¡Si tienes alguna otra duda no dudes en ponerte en contacto con nosotros! Saludos, Diego

5 / 5 Share

Aug. 15, 2024

Very helpful and was kind!

Using app

Almost 4 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your review! It was a pleasure assisting you. ❤️ If you need anything, we’re always here to help! - Jeanette

5 / 5 Share

Aug. 15, 2024

solve my problem successfully

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

We’re so grateful for your kind review! It’s fantastic to know you’re having a great experience with our app . Please don't hesitate to reach out if you have any questions or require support. - Herman

5 / 5 Share

Aug. 14, 2024

Jeanette was super helpful in showing me how to set up a location properly. The app is great...been using it for a long time!

Using app

Over 4 years

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for your review! We’re thrilled to have you as a merchant. It was a pleasure helping you set up your location. ❤️ If you need any further assistance, please don’t hesitate to reach out, we are here for you! - Jeanette

1 / 5 Share

Aug. 14, 2024

writing and asking for about an hour simple questions just wanted to know if the app can help me with the issues i have on my store....no support no answers they are active they write things that are not related to waht im asking....im happy i didnt start paying cause there is not support here at all!!

Store

GLAM42

Using app

About 22 hours

Total reviews

5

Average rating

3.6

Developer Reply

Hi there, Sam here, Head of Support at Zapiet. Thank you for taking your time to leave your feedback here on the app store. Looking at the logs internally here my team were super responsive to you? Your first message was fully responded to within the first 13 minutes. When your case needed to be escalated, this was done so within 20 minutes. My team then continued to reach out to you over a 48-hour period to check if this had resolved your issue or if you needed any other assistance, to which we did not hear anything back until you uninstalled the app. We are more than happy to assist you and I know Zapiet Pickup + Delivery is the most feature rich solution in the marketplace. We would love for you to try our app again and have sent you a personal message to see if we can make that possible. Regards, Sam Forde - Head of Support

5 / 5 Share

Aug. 13, 2024

Super App, Super Support

Using app

21 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you SO much for your review! We're thrilled to hear that you're enjoying our app and service. It was a pleasure to help you get everything set up smoothly. If you ever need further assistance, don’t hesitate to reach out—we’re always here to help! ❤️ - Jeanette

5 / 5 Share

Aug. 12, 2024

Would recommend! Krystabel was super efficient in helping out our issues!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hi Kevin! Thanks for taking the time to leave such a great review! It was a pleasure assisting you with your customization needs for the Zapiet - Pickup + Delivery app and providing you with the relevant documentation. Please don’t hesitate to reach out to our team in the future. Warmest regards, Krystabel

5 / 5 Share

Aug. 10, 2024

I have been using the Zapiet app for my business for 5+ years. Whenever I have a question, they are there. The response is quick and the help is impeccable. Pavlo and the team helped me with my latest query. 5 stars all day.

Using app

Over 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thank you so much for your amazing feedback! I'm thrilled to hear you've been with Zapiet for so long and I've been able to contribute to your positive experience. We look forward to supporting your business for many more years to come! If you ever need anything, we're always here to help. Warm regards, Pavlo

5 / 5 Share

Aug. 9, 2024

Excellent, resolved the issue and had us back up and running in no time.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thanks for the kind support and feedback! Reach out if you need anything. Herman

5 / 5 Share

Aug. 6, 2024

great service

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking time to leave us a review! If you have any more questions or need anything else, feel free to reach out. We are always here to help! Best wishes, Kitty

5 / 5 Share

Aug. 5, 2024

Very helpful, made good suggestions, and quick response time! Thanks!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Ryan, It was really lovely chatting with you and helping to set up your local delivery within our Zapiet - Pickup + Delivery app and getting some of the wording changed. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica

5 / 5 Share

Aug. 5, 2024

The app is outstanding and can help small businesses expand their market. I highly recommend this app to any small business owner.

Using app

About 21 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the wonderful review! We're thrilled to hear that our app is helping your business grow. Your recommendation means a lot to us! If you ever need anything or have any questions, we're here to help. -Jeanette

5 / 5 Share

Aug. 5, 2024

Jeanette with tech support was absolutely excellent. We love the app, AND their tech support. We've been with them for a while, and it keeps getting better and better. - We're a flower shop in the San Antonio area.

Using app

Over 6 years

Total reviews

5

Average rating

4.8

Developer Reply

Thank you so much for your kind words! We are happy to hear you're enjoying the app and our tech support. If you ever need anything, we're here to help. Thanks again for sharing your experience! -Jeanette

5 / 5 Share

Aug. 4, 2024

Thank you for all your support. It is very helpful that I get an immediate reply when I contact you.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Okita! You're very welcome! We are really glad to hear your positive feedback. It's always our pleasure to assist you promptly. If you have any more questions or need anything else, feel free to reach out anytime. We are always here to help! Warm regards Betty