Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.9
feedback
1,490
chart
#389
All reviews
Review RSS Feed
Nov. 11, 2025
I’ve had an amazing experience using Zapiet – Pickup + Delivery on my Shopify store! The app has truly streamlined our delivery and pickup operations, making everything smoother and more reliable for both us and our customers. A very special shoutout to Lui, who went above and beyond to help us. His support was incredibly fast, friendly, and professional. He patiently guided us through every issue and made sure everything was set up exactly the way we needed. It’s rare to find this level of dedication and customer care, and we are genuinely grateful! If you’re looking for a dependable solution that offers flexible delivery and pickup options paired with outstanding customer service, I highly recommend Zapiet. Thank you again to the entire team, especially Lui, for such an exceptional experience!
Thank you so much for that AMAZING review! It was an absolute pleasure helping you set up your store with both of our apps, Zapiet - Pickup + Delivery and Zapiet - Rates by Zip Code. If you need any more help, just let me know! Lui
Nov. 10, 2025
Stephane went out of their way to help me. I was very confused and they were easy to work with and took it step by step for me. Top notch customer service! This was my first experience with the app, I am very pleased!
Hi Chloe, Thanks for the wonderful review! I'm glad to see that your first experience with our app was a good one! For my part, It was a real pleasure working with you to get your site running with our Zapiet - Pickup + Delivery app. And if you need any help in the future, you can count on the same level of support our team! -Steph
Nov. 10, 2025
Hi Jonathan, Thank you very much for taking the time to rate our Zapiet ‑ Pickup + Delivery app, it's very much appreciated! If you have any other questions down the road, please do not hesitate to send us a message. Kind regards, Jessica
Nov. 10, 2025
Excellent customer support
Hi, Thank you for the review! We really appreciate your feedback and are glad you had a great experience with our support team. Don't hesitate to reach out to us any time! Warm regards, Pavlo
Nov. 10, 2025
Thanks for the fast respond. Fixed my website, ready to make sales.
Hi Patricia, Thanks so much for your feedback! We’re glad everything’s working smoothly now. I wish you lots of success with your business! Feel free to reach out to us any time if you need any help. Warm regards, Pavlo
Nov. 10, 2025
very helpful
Hi there! Thank you so much for a wonderful review! It was my pleasure helping you out! If you ever need a hand always feel free to reach out to us anytime. Regards Betty
Nov. 19, 2025
Absolutely BRILLIANT support from Jeanette and Lui! They solved our issues and even made our checkout better! BRILLIANT!
Using app
Almost 5 years
Total reviews
2
Average rating
5.0
Thank you so much for the wonderful 5-star review, Fefe. I really appreciate your kindness and I am glad everything worked out perfectly for you. If you ever need more help, I am always here. Lui
Nov. 6, 2025
I used Zapiet during the pandemic for a few years, then eventually moved my business off Shopify - but one thing that always stuck with me was how great their customer service was. Fast forward to now… I recently partnered with a company that’s back on Shopify and using Zapiet again and they did not disappoint. Their AI agent is solid, but working directly with Jessica reminded me exactly why I always liked this company in the first place. Jessica was perfect! Patient, knowledgeable, and genuinely helpful. She walked me through what I needed, then helped me with things I didn’t even realize I needed. She supported me with setup, configuration, and even other integrations. The level of customer support at Zapiet is next level. I don’t know how they hire or train such rockstars - but it shows. As long as I’m on this platform, Zapiet will always be a partner I choose to work with.
Thank you so much for this incredible review! It truly means a lot that you remembered your past experience with Zapiet and came back to us after all this time. I’m so glad I could help make the setup smooth and ensure everything worked just right for your new project. Our team takes a lot of pride in delivering the same level of care and support that has defined Zapiet from the start, so hearing that it still shines through today is incredibly rewarding. We’re thrilled to have you back on Shopify and as part of the Zapiet family again! If you have any questions or need any further assistance down the road, please do not hesitate to send us a message. Cheers, Jessica
Nov. 6, 2025
Hello, Thank you so much for taking the time to leave a review of our app and service! I’m really glad to hear that you’re happy with everything. If you ever need any assistance or have questions, please don’t hesitate to reach out. Wishing you all the best, Sandy
Nov. 6, 2025
Great support team!
Hey Jonathan, Thank you so much for your kind words! I’m glad I could help and that you had a great experience. Regards, Nandita
Nov. 6, 2025
Zapiet not only create amazing apps, but they have a spectacular support team. Betty has helped me with every question I had during set up and maintaining the function of these apps on my website
Hi Jodie! Thanks for taking the time to leave a review! We’re happy to hear everything went well and hope to serve you again soon. Best regards Betty
Nov. 19, 2025
Jeanette took the time to find the problem, help me troubleshoot it, and even checked on things I was unaware of as a first time user. I am super impressed with the efficiency and scope of this support experience! Thank You! Went back for more support and Lui was exceptional in helping me to further customize our customer experience. I am very impressed by the availability and high level of support we continue to receive. Thank You!
Thank you, Kim, for the amazing 5-star rating. It was a pleasure assisting you and I am happy to know you had a great experience. If there is anything else you need, feel free to reach out anytime. Lui
Nov. 5, 2025
Lui provides awesome support. Quick and to the point. Thanks man!
Thank you, Joris, for the 5-star review. We truly appreciate your feedback and are glad everything worked out well for you. If you need any further assistance, please don’t hesitate to reach out. Lui
Nov. 5, 2025
Amazing! Great support! Thank you Rutvik!
Store
Pookadai Florist Toronto
Using app
About 1 year
Hi Karthick, Thank you so much for your 5-star review! We really appreciate your support and kind words—it means a lot to us. We’re always happy to help anytime! Best Regards, Rutvik
Nov. 4, 2025
Store
Arla Unika
Using app
Almost 6 years
Hi there! Thank you very much for your kind review. It was a pleasure assisting you. Feel free to always reach out to us anytime you need a hand! Best regards Betty
Nov. 4, 2025
Zapiet always provide rapid response to support queries.
Store
New Wave Fish and Seafood Market
Using app
Over 5 years
Thank you so much for the 5-star review. We really appreciate your support and are glad everything went smoothly. If you need any more help, please feel free to reach out anytime. Lui
Nov. 4, 2025
Store
Urban Lamb
Using app
About 4 years
Hi Ben, Thank you so much for your wonderful 5-star review! Your kind words mean a lot to us and motivate our team to keep providing the best service possible. We’re thrilled that you’re happy with your experience! We truly appreciate your support. Warm regards, Rutvik
Nov. 3, 2025
Jeanette was incredibly helpful with our Zapiet setup! She made the tech support process easy and stress-free from start to finish.
Store
Jackson Vaughn
Using app
5 months
Hi Peter, thank you so much for your kind words! It’s been such a pleasure working with you and your team on the setup. Please know that if you ever need anything, we’ll always be more than happy to help. -Jeanette
Nov. 3, 2025
Sandy is great and needs a raise. She explained everything thoroughly and was patient with me. You all are lucky to have her on your team.
Store
Critchfield Meats
Using app
Almost 6 years
Hello Bryce, Thank you so much for this lovely review ! It has been a pleasure working with you. Do not hesitate to write me back, if I can help with anything else. All the best, Sandy
Nov. 2, 2025
Steph was more than amazing helping me to get resolve all my concerns and get my account up and running. Very knowledgeable and patient. I really appreciate all the help!
Store
Pinkpoptartbeauty
Using app
5 months
Hi Burnai, Thank you very much for the great review! It was a pleasure speaking with you live and helping fine tuning our app to meet the needs of your business. Rest assured that we'll be there to help every step of the way, -Steph