Zapiet ‑ Pickup + Delivery for Shopify

Zapiet ‑ Pickup + Delivery

Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
Feedback
1,781
Reviews
Chart
#549
Shopify

All reviews

5 / 5 Share
May 14, 2026

got everything set up perfectly for me, incredible customer support

Store Using app Total reviews Average rating
THE COUCH GIRL About 20 hours 2 5.0
Developer Reply

Thank you so much for the wonderful 5-star review! I’m really glad I could help get everything set up perfectly for your store and make the process smooth for you. It’s great to know Zapiet – Pickup + Delivery is now configured to support your business exactly the way you need. Your kind words about the support truly mean a lot, and if you ever need any further assistance with your setup, delivery options, or configurations, I’m always here and happy to help. Srivastav

5 / 5 Share
May 14, 2026

Absolutely love this app! There are a few rough edges that take some time to configure and get used to, but the support team makes all the difference. Sandy was incredibly helpful throughout the process; patient, knowledgeable, and genuinely willing to go above and beyond. Highly recommend!

Store Using app Total reviews Average rating
Diana's Seafood Almost 6 years 1 5.0
Developer Reply

Hello there, I'm so happy to read how much you love our app and support ! It has been a pleasure working on your store and ensuring that your settings meet your needs. Please do not hesitate to contact us if there is anything else we can assist you with. All the best, Sandy

5 / 5 Share
May 28, 2026

Genesis helped solve an issue I had with the widget in the checkout. Nothing was an issue and she solved my problem. Excellent customer service and lovely to speak too..

Store Using app Total reviews Average rating
Raw Dog Food Company Ltd 29 days 2 5.0
Developer Reply

Hi Justin, Thank you very much for your review and kind words! It was a pleasure helping you getting you all set with our Zapiet ‑ Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send a message. Warm regards, Genesis

5 / 5 Share
May 13, 2026

Store Using app Total reviews Average rating
Developer Reply

Thank you very much for taking the time to leave a review, it's much appreciated! If you have any other questions down the road, please do not hesitate to send a message. Kind regards, Maria

5 / 5 Share
May 19, 2026

Absolut herausragender Support, so etwas erlebt man heutzutage nur noch selten. Statt einfach mit einer schnellen Standardlösung abgespeist zu werden, wurde sich wirklich Zeit genommen, das Problem zu verstehen und individuell darauf einzugehen. Ein ganz besonderes Dankeschön geht an die liebe Jessica und Genesis. Sie ist nicht nur unglaublich kompetent und engagiert, sondern auch menschlich einfach großartig. Mit ihrer hilfsbereiten, geduldigen und lösungsorientierten Art macht sie einen enormen Unterschied und ist ein riesiger Mehrwert für das Unternehmen. Solche Mitarbeiterinnen sind heutzutage unbezahlbar und bleiben definitiv positiv in Erinnerung. Vielen Dank für diesen außergewöhnlichen Service!

Store Using app Total reviews Average rating
AIMA ONLINE Over 2 years 4 5.0
Developer Reply

Hi Dilara, Thank you so much for your kind review and feedback. It was truly a pleasure assisting you, and I really appreciate you taking the time to share your experience. Your thoughtful words mean a lot to both Jessica and me. We always do our best to provide personalized and dedicated support, so it is wonderful to hear that it made a difference. Thank you again for your support and trust in Zapiet. Best, Genesis

5 / 5 Share
June 23, 2026

Genesis was an exceptional help with my issue today.

Store Using app Total reviews Average rating
Botto's Italian Line Restaurant Over 2 years 1 5.0
Developer Reply

Hello Robert, Thank you so much for taking the time to leave this lovely review. It has been a pleasure to work on optimizing the checkout process of your store. Please feel free to contact me if you require any further assistance. All the best, Sandy

5 / 5 Share
May 12, 2026

Helped guide me through the process and answered my questions.

Store Using app Total reviews Average rating
Bath Sorbet 9 months 4 5.0
Developer Reply

Hi Lacey! Thank you for your review, I appreciate it. If you ever need guidance or have any questions feel free to let us know and we'll gladly help you out. All the best, María

5 / 5 Share
May 12, 2026

que Betty et les autres personnes de l'assistances sont exceptionnelles !

Store Using app Total reviews Average rating
Farmerdistrict About 2 months 1 5.0
Developer Reply

Hi there! Thank you very much for your kind review. I was happy to assist you with the cart issues you experienced and to help configure your preparation time settings in the Zapiet - Pickup + Delivery app. If you ever need assistance, please do not hesitate to contact us at any time. Best regards Betty

5 / 5 Share
May 11, 2026

Robust app for delivery set up. Support team is very responsive!

Store Using app Total reviews Average rating
Meridian Farm Market Almost 4 years 3 5.0
Developer Reply

Hi Jen, Thank you very much for taking the time to leave a review! I'm so pleased to have helped with your new location (zone) in our Zapiet ‑ Pickup + Delivery app so you can offer different days for different local deliveries via partial postal code matching. If you have any questions or need any further assistance in the future...you know where to find us! Cheers, Jessica

5 / 5 Share
May 9, 2026

Store Using app Total reviews Average rating
FG EDWARDS Over 2 years 1 5.0
Developer Reply

Thank you so much for the 5-star review! I truly appreciate your support and I’m glad to hear you’re enjoying Zapiet – Pickup + Delivery. It’s designed to make managing local delivery and pickup options simple, flexible, and reliable for your business. If you ever need any assistance with your setup, configurations, or delivery options, I’m always here and happy to help. Srivastav

5 / 5 Share
May 9, 2026

Fantastic app and even better support! The customer service is extremely efficient and helped us get everything running smoothly. A huge thank you to Srivastav for the excellent, professional assistance. Highly recommend for any Shopify store!

Store Using app Total reviews Average rating
Bloom Floral Design Over 5 years 3 5.0
Developer Reply

Thank you so much for the amazing 5-star review! I truly appreciate your kind words and I’m really glad I could help get everything running smoothly for your store. It’s great to know Zapiet – Pickup + Delivery is supporting your business with flexible and reliable local delivery and pickup management. Your feedback means a lot, and I’m especially grateful for your recognition of the support experience. If you ever need any further assistance with your setup, delivery options, or store configuration, I’m always here and happy to help. Srivastav

5 / 5 Share
May 9, 2026

Store Using app Total reviews Average rating
Gómagott Almost 3 years 1 5.0
Developer Reply

Thank you very much for taking the time to leave a 5-star review, it's much appreciated. If you have any other questions down the road, please do not hesitate to send a message. Warm regards, Nandita

5 / 5 Share
May 8, 2026

Store Using app Total reviews Average rating
Boards by Kae 7 days 3 5.0
Developer Reply

Hi Kaela, Seeing a 5-star review from Boards by Kae absolutely made my day! I know how much heart goes into every board you create, and it's a privilege to provide the tools that help get them into your customers' hands. Thank you for choosing Zapiet - Pickup + Delivery and for taking a moment out of your busy schedule to share the love. We’re rooting for your continued growth and success! Best, Genesis

5 / 5 Share
May 7, 2026

Srivastav was absolutely amazing. Took the mess I gave him and fixed it to work perfectly. Thank you so much for the great support!

Store Using app Total reviews Average rating
Bargain City Superstore About 8 hours 2 5.0
Developer Reply

Thank you so much for the wonderful 5-star review! I’m really glad I could help get everything sorted out and working perfectly for your store. It’s great to know Zapiet – Pickup + Delivery is now running smoothly and supporting your setup the way you need it to. Your kind words truly mean a lot, and I’m always happy to help whenever you need assistance with your delivery, pickup, or store configuration. Srivastav

5 / 5 Share
May 7, 2026

Store Using app Total reviews Average rating
Bespoke Fireplaces About 22 hours 2 5.0
Developer Reply

Hi Steven, Thank you so much for the 5-star rating! It truly means a lot to the entire team and me. I am so glad I could help guide you through our condition invitation feature. If you ever need more help using our app, feel free to reach out anytime. Thanks, Rutvik

5 / 5 Share
May 4, 2026

Excellent app and even better support! Big thanks to Sandy, Maria, and the whole team for their amazing support. They were incredibly helpful, fast, and professional. They went above and beyond to fix our issues and configure everything perfectly for our store. Highly recommend Zapiet for any Shopify merchant!

Store Using app Total reviews Average rating
Andazi Sleep 4 days 3 5.0
5 / 5 Share
May 4, 2026

Betty was awesome. Very knowledgeable and prompt

Store Using app Total reviews Average rating
Sona's Kitchen About 1 month 3 5.0
Developer Reply

Hi Sanjeev! Thank you very much for your kind review. It was my pleasure to enable the delivery validator widget for your store in the Zapiet - Pickup + Delivery app. Please feel free to reach out anytime you need assistance. Best regards, Betty

5 / 5 Share
May 2, 2026

Srivastav quick and easy explain what to do and sent invitations tom collaborate, thank you

Store Using app Total reviews Average rating
Love Flowers Over 1 year 2 5.0
Developer Reply

Thank you so much for the wonderful 5-star review! I’m really glad I could guide you through everything clearly and make the process quick and easy, including setting up collaboration access to get things resolved efficiently. It’s great to know Zapiet – Pickup + Delivery is now working smoothly for your store and supporting your delivery and pickup setup as needed. Your kind words truly mean a lot, and if you ever need any further assistance or want to fine-tune your configuration, I’m always here and happy to help. Srivastav

4 / 5 Share
May 1, 2026

Subscribed for the "free trial" but was charged a months fee, despite having cancelled before the free trial period was finished, and despite never actively using the service. Be cautious - "Zack" from the customer support email is a chatbot that will send you in circles unless you specifically ask to speak with a live agent. Edit: changed from 1 star to 4 stars. After successfully connecting with a real person, they resolved the issue almost immediately. I guess this is the new normal with chatbots & AI in the world. Same review stands - be cautious of the AI service aspect, and request a live agent as soon as you start any convo to save some time.

Store Using app Total reviews Average rating
Mamé Cocoa About 1 month 1 4.0
Developer Reply

Hey William, Thanks for your review. I’d like to clarify what happened here. Your store installed the app on March 2nd, with a 14-day free trial running through to March 16th. After this date, the app automatically transitioned onto a paid plan as it remained installed, and stayed active until it was uninstalled on April 30th. Charges are only applied once the trial period has ended. That said, as soon as you reached out, we processed your refund within a couple of hours as a gesture of goodwill. Regarding support, Zack is our AI assistant designed to help get quick answers, but you can always request a human agent at any time and the conversation will be handed over. Our team is always available to help directly. Kindest Regards, Sam - Head of Support

5 / 5 Share
April 29, 2026

Store Using app Total reviews Average rating
ApothecaFlowers Over 6 years 1 5.0
Developer Reply

Hi Alyssa, Thank you so much for the 5-star review! It was truly a pleasure assisting you with your rate setup and making sure everything is running smoothly for ApothecaFlowers. If you ever need anything else, please don't hesitate to reach out. We are always happy to help! Best, Genesis

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