Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,539
chart
#309
All reviews
Rating Breakdown
Review RSS Feed
Aug. 1, 2024
Thank you so much for your review! We appreciate your support and are glad you're enjoying our app. If you ever have any feedback or need assistance, feel free to reach out. We are always happy to help! -Jeanette
Aug. 1, 2024
Chat is very helpful! Shoutout to Diego!
Hi Sarah, Thank you for your fantastic review! If you ever need help with setting up your Zapiet - Pickup + Delivery app, please don't hesitate to reach out. We’re more than happy to assist you. Best regards, Diego
July 29, 2024
Fantastic customer support experience! Customer support was very response and stuck with me until resolution. Thank you!!
Hi Byron, Thank you very much for taking the time to leave a review! It was a pleasure chatting with you and getting everything set-up (especially your rates) for your launch within our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
July 28, 2024
This app is sensational! Honestly people I am a complete novice and know nothing and websites and this app has allowed me to provide shipping rates and set shipping delivery schedules across more than 7 different locations across 4 states in Australia in a matter of hours, all with different lead times, it is AMAZING! Beyond the capabilities of the app, the customer service level is seriously out of this world! I have never had someone be so patient with me, whilst I am being so stupid fumbling around, and get me looking like I am a genius! The customer service rep knows who I am talking about, she was an absolute gem. Don't waste your time people, this app is the BEST!
Updated reply 6 September 2024: Hi Rowan Thanks for the kind review that gave us, you sure gave us a laugh at the beginning of our shift with the description of your IT self! If you need any more help along the way any our team at Zapiet - Pickup + Delivery are always happy to help whichever timezone! Just think how much you've learnt in a few days! Jayne & Kitty --------------------------------------------- Hi Rowan, Thank you so much for the glowing review! It really has been a pleasure watching the setup take shape and seeing a plan come together so neatly. I believe Zapiet- Pickup + Delivery is the perfect match for your next steps and it's awesome to be here to support you on that journey. We are here for the duration so just pop on to chat if you need any assistance at any time. Talk to you soon, Kitty
July 26, 2024
Great support!
Hi there, Thank you for your review. I'm happy we could sort out your issue quickly, we're always happy to help here at Zapiet - Pickup + Delivery. You know where we are if you need us again! Best, Jayne
July 23, 2024
Their customer support team is very attentive and helpful. Maria was so patient with me whilst we worked through a problem together.
Hi there! Thank you very much for your kind review! It's always a pleasure to be able to assist you with Zapiet - Pickup + Delivery, should you need anything else do not hesitate to reach back here Best, María
July 22, 2024
Great support from Jessica and the whole team! The quick support is the reason I stay with Zapiet.
Hi there, Thank you very much for taking the time to leave a lovely review! It was a pleasure getting your local delivery up and working with our Zapiet - Pickup + Delivery app. If you have any questions or need further assistance, please do not hesitate to reach out. Warm regards, Jessica
July 16, 2024
Works pretty well and the support team are helpful
Thank you so much for your kind words! Should you need any assistance in the future do not hesitate to reach back, we are always happy to help! Best, María
July 12, 2024
This app is good. It fits our needs for fulfillment rules but definitely has it s own quirks to deal with. Honestly and thankfully, their biggest asset is Jessica. She has been the most proactive, helpful, and insightful support we've had during our sit-build all the way to launch using Zapiet to handle our complicated fulfillment rules. Thank you for being a dedicated professional, Jessica. We appreciate you!
Hi Michael, Thank you very much for taking the time to leave such a lovely review! It was my pleasure helping you to set up your store with our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. All the best, Jessica
Sept. 5, 2024
Jessica is consistently awesome and goes above and beyond every time to ensure my issues are addressed.
Hi Joseph, Thank you so much for taking the time to leave a review, it's very much appreciated! I'm always happy to chat and help in any way I can with our Zapiet - Pickup + Delivery app. Please do send a message in the future if you have any questions or need any assistance, Warm regards, Jessica
July 9, 2024
Jessica was great at upgrading us to the new checkout widget and setting up our account to function and display as we wanted it to. Would highly recommend.
Thank you Jo for taking the time to leave such a lovely review! Please do not hesitate to send a message if you have any questions or need any further assistance with our Zapiet - Pickup + Delivery app. Warm regards, Jessica
July 5, 2024
We've only had this app installed a few days, but everything seems to be going well! What I'm really leaving 5 stars for is the amazing customer support team - shoutout to Kitty in particular! Responses were quick, clear, and helpful, even when the queries were issues the team hadn't encountered before Kitty was able to help me work through them and make the app useable for our specific needs! Really fab! :)
Hi Guys, Thank you so much for the lovely review. It was a pleasure working with you to overcome the challenges and get Zapiet- Pickup + Delivery configured for the stores specific needs. If you need any assistance in the future do not hesitate to reach out! Best wishes, Kitty
July 3, 2024
I would like to thank Diego from the support team, he walked me through the set up and adjust to suit our needs. so thank you. the apps works great and looks amazing, this really should improve everything..
Hi Sophie, It was a real pleasure helping you set up our widget! If you need anything else, feel free to reach out. Our team is always happy to assist. Welcome aboard! Warm regards, Diego
June 28, 2024
Being told that I have to upgrade shopify because their check out doesn't support subscriptions....but it's worked before today...I would try and get to the bottom of whether its a money spinning con but with he 'help team' taking 15 minutes to respond each message this app is entirely not worth it. Refund please!!!!
Thank you for sharing your feedback with us. We're truly sorry to hear about your recent experience and any frustration it may have caused. To clarify, the issue you're encountering is due to the way Shopify's checkout process handles rates when using subscription apps alongside our Zapiet - Pickup + Delivery rates. Unfortunately, Shopify's system tends to load the cheapest rate available, which can cause conflicts with the specific method selected in our widget. The upgrade to Shopify's Carrier Service API is necessary to resolve this issue, and we understand this can be an inconvenience. However, please know that we do not receive any financial benefit from you upgrading to use this API. Our goal is to ensure that our app functions smoothly and provides the best possible service for your business. Regarding the response time from our help team, we replied to your message in under 10 minutes (6 minutes to be exact). We strive to provide quick and efficient support, something that many support teams often cannot achieve. We'd like to assist you further and explore potential solutions to your concerns. Please reach out to our support team again, and we'll do our best to address your issues promptly. Best regards, Ismail
June 24, 2024
Fantastic application. We have three options available for our online customers, These are; Home delivery if within our delivery radius, Pickup from our store, and postage on selected items. Each require customers to select days and timeslots so we can pick and pack their orders. I have tried other applications but none have worked as well as Zapiet - Pickup and Delivery. Also the integration with Order Printer Pro works well. Customer support is also great as they were able to resolve an issue that arose with the proceed to checkout button being unlocked. This was fixed by the Zapiet support staff in a timely manner. Good work guys!
Hi there! Thank you for your fantastic feedback! We're thrilled to hear that Zapiet - Pickup and Delivery has been a great fit for your business and that our integration with Order Printer Pro is working well for you. We are always here to help, and we're glad they could resolve the checkout issue promptly. Your kind words mean a lot to us. Thanks again! Warm regards, Betty
June 29, 2024
Potential buyers should approach Zapiet with caution due to significant issues with customer service responsiveness. While the platform offers robust features for managing local deliveries and pickups, frequent problems require human intervention that is often difficult to access. I often have to wait hours to get issues resolved during which my customers are unable to complete purchases, resulting in lost sales. Unless Zapiet improves its support infrastructure to provide more reliable and timely assistance, businesses reliant on seamless online transactions may find the risk of downtime unacceptable. Response to Claudia: Thanks for the response. You mentioned that the problem is related to multiple shipping profiles, which is typically advised against due to potential complications. However, I am not aware of any multiple shipping profiles I have set up because my entire setup was done using Zapiet customer help. If there are indeed multiple profiles, it was configured based on their advice. Additionally, this does not align with what the service representative initially identified as the problem. The representative indicated that my customers were bypassing the widget and not seeing the options for checkout. Resolving this specific issue is crucial for my business operations. I was sent a link to directions that did not work. I would greatly appreciate your assistance in addressing both the widget issue and the potential multiple shipping profiles, if they exist. I look forward to hearing back from someone who can help me with these matters.
Hi Elizabeth, Thank you for your feedback. We apologize for any inconvenience caused by our customer service and its impact on your business. Providing reliable and timely support is a top priority for us. Upon reviewing your case, we found that in the five most recent chats, our response times were 40 minutes on a Sunday and 12 minutes on a weekday. Regarding the issue mentioned in your original review about multiple shipping profiles, we generally advise against this practice due to potential complications, as explained in detail in this article: https://support.zapiet.com/en/articles/8644299-multiple-shipping-profiles-zapiet-pickup-delivery-rates Please note that your shipping profiles can be found in Shopify's Settings > Shipping and Delivery, where you currently have 7 profiles. The creation and management of shipping profiles falls outside the scope of our support, as we do not have insight into how your store organizes these profiles. Our app only provides rates for these profiles. In your updated review, you mentioned customers bypassing the widget. It appears that communicating through the review page has not been beneficial for either you or our app. We are disappointed by the 1-star review and concerned that you are still facing ongoing issues. Instead, we would like to propose a screensharing call where we can test your store and troubleshoot any issues together with you. If you have any questions about shipping profiles or how our app functions, we can also clarify these during the call. We have reached out to inquire about your availability. Kindest regards, Klaudia from Senior Support
June 19, 2024
Their support is excellent! Jessica is a huge asset to this App and is always so friendly and willing to help me. A lot of apps do not play well with Zapiet so that is one thing to know. We use their app for our delivery business and while it's not perfect, it's the best we've found and works consistently.
Hi Chelsie, Thank you very much for your review, it's much appreciated! Always a pleasure chatting with you regarding our Zapiet - Pickup + Delivery and figuring out the many different challenges you bring to the table with your store ; -) If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
June 18, 2024
Thank you for sorting out my mess with pick up and Delivery. I was surprised at how easy it was to get help. All should run smoothly now. Thank You Herman.
Always happy to help and thanks for the support. Reach out if you need anything. Herman
June 16, 2024
Fantastic help form Pavlo! Thanks
Hi Edward, I am glad to hear that I have managed to help you. Thank you for the review! Please do not ever hesitate to reach back to us if you need any assistance. Warm regards, Pavlo
June 13, 2024
Excellent APP with amazing Support. Jessica is Top of the top.
Hi Matteo, Thank you for taking the time to leave a review, I really appreciate it! It was a pleasure chatting with you and ensuring that our Zapiet - Pickup + Delivery is working smoothly for you and your store. All the best, Jessica