Zapiet ‑ Pickup + Delivery
All reviews
Customer support was very helpful, explained things clearly, and worked quickly to help solve my issue.
Hello Whitney, Thank you so much for taking the time to leave this lovely review. It has been a pleasure to work on your store to make your checkout flow as smooth as possible Do not hesitate to write us back, if there is anything else we can help you with ! All the best, Sandy
Great support and fast response. Genesis was super helpful!
Hi Ollie, Thanks a ton for the kind words! It was a pleasure working with you to get those inventory and pickup options dialed in. I’m happy to hear the support was helpful! Please don't hesitate to contact us whenever you need it; we're always happy to help! Wishing you a successful week ahead! Cheers, Genesis
helpful support
Hi Tim! Thank you so much for taking your time to leave us a review! It was truly my pleasure to help you with the language locales and fixing the pre-population issue on your store. Please don’t hesitate to reach out anytime you need a hand. Best regards, Betty
Thank you so much for the 5-star review! I truly appreciate your support and I’m glad to hear you’re enjoying Zapiet – Pickup + Delivery. It’s designed to make managing your local delivery and pickup options simple, flexible, and reliable for your business. If you ever need any assistance with your setup, delivery rules, or configurations, I’m always here and happy to help. Srivastav
Outstanding service
Thank you so much for the wonderful 5-star review! I truly appreciate your kind words and I’m really glad the support made a positive difference. It’s great to know Zapiet – Pickup + Delivery is helping your store run smoothly with reliable pickup and delivery options. If you ever need any assistance with your setup, delivery rules, or configurations, I’m always here and happy to help. Srivastav
Great support! Helped me fix an issue and also escalated a query I have regarding functionality.
Thank you so much for your kind review Lauren! It was a pleasure assisting you. If you have any other questions or need any further help with our Zapiet - Pickup + Delivery, please don’t hesitate to reach out. Cheers, Nandita
Hi Ben, Thanks for taking the time to leave a review! It was a pleasure chatting with you today and helping you with modifying order date and time entries. If you ever have any further questions, let us know! -Stephane
I’d like to thank Srivastav and Pavlo for their help with the Zapiet app. They were extremely responsive, professional, and efficient. They quickly understood my needs and resolved the issue without any complications. Excellent customer service highly recommended!
Hi Isabelle, Thank you for your wonderful review! Srivastav and I are delighted to hear you enjoyed our efficient, professional support. We loved helping you optimize your pickup and delivery settings to ensure accurate delivery pricing and a smooth checkout process for your customers. We are always here if you need further assistance with our apps! Warm regards, Pavlo
Thank you so much for the 5-star review! I truly appreciate your support and I’m glad to hear you’re enjoying Zapiet – Pickup + Delivery. It’s designed to make managing your local delivery and pickup options simple, flexible, and reliable for your business. If you ever need any assistance with your setup, delivery configuration, or features, I’m always here and happy to help. Srivastav
Hi Alex, Thank you very much for taking the time to leave a review, it is very much appreciated. I'm happy that we could sort out the order status issue quickly for you. If you ever need us again we're only a click away! Jayne
Betty from Zapiet support team quickly resolved an issue I had been having with Zapiet and Shopify delivery rates. The problem was resolved quickly, correctly, and she even helped with another update I had been trying to do for our checkout.
Hi Alyssa! Thanks so much for the great review! I’m glad I could help with the rates issue. Don’t hesitate to reach out anytime you need a hand. Best regards Betty
When I had the issue, the support team was very efficient to resolve this issue!
Hi Jiawen! Thank you so much for the wonderful review! It was a pleasure helping you with the checkout language and rates issue . Feel free to reach out anytime you need a hand with Zapiet - Pickup + Delivery app. Best regards Betty
Sri solved all issues successfully and quickly. Great job!!
Thank you so much for the wonderful 5-star review! I’m really glad I could resolve all the issues quickly and get everything running smoothly for you. It’s great to know Zapiet – Pickup + Delivery is now supporting your store reliably with your pickup and delivery setup. Your kind words truly mean a lot, and if you ever need any further help with your configuration or features, I’m always here and happy to assist. Srivastav
Sri helped me sort out a shipping issue. He was helpful and fast to identify/fix the issue. I appreciated it, especially on a Sunday evening!
Thank you so much for the wonderful 5-star review! I’m really glad I could help sort out the shipping issue and get everything working smoothly again. I know how important it is to have things running correctly, especially when issues arise outside of regular business hours, so I’m happy we could get it resolved quickly. It’s great to know Zapiet – Pickup + Delivery is continuing to support your store’s operations, and your kind words truly mean a lot. If you ever need any further assistance, I’m always here and happy to help. Srivastav
Very good support!
Hi Rafael, Thank you so much for your 5-star review, I really appreciate you taking the time to share your experience. I’m glad I could help get your pickup rate set up so your customers can complete their purchases without any issues. If you need anything else or have any questions as you continue setting things up, feel free to reach out anytime. Best regards, Jessica
Betty from Zapiet has been incredibly helpful throughout the process. She was quick to respond, knowledgeable, and made sure everything was resolved smoothly. I really appreciate her support and professionalism, she made the whole experience much easier.
Hi Abhishek, Thank you so much for your kind words and for taking the time to share your experience. It truly means a lot. I’m really glad I could help and that everything was resolved smoothly for you. If you ever need anything further with the Zapiet - Pickup + Delivery app, please don’t hesitate to reach out. Best regards, Betty
Soporte excelente y muy rápido. Han contestado en seguida a mi consulta y lo han resuelto en minutos. Totalmente recomendado!!
Hi, Thank you so much for taking the time to share such a lovely review. We truly appreciate your feedback! Our team is dedicated to helping merchants succeed, and we are always here to support you 24/7. Your success is our top priority. Best wishes, Rutvik
Rutvik was a huge help and answered all my questions! Thanks !
Hello, It was truly a pleasure assisting you with the cart widget. I'm so glad I could help answer your questions and make everything easier for you. Thank you again for your kind words and support, it really means a lot! Regards, Rutvik
Jessica is amazing
Hi Akeda, Thank you very much for taking the time to leave a review, it's really appreciated. I'm so pleased that now when your customer's choose local delivery on the cart page; the correct wording appears at checkout and the same for pickup which now also includes the auto-population of your store's address (: Please do not hesitate to reach back out if you have any questions or need any further assistance. Cheers, Jessica
I've been a customer for over 3 years now. I've had wonderful help and service up to this point, but the last few days have left me frustrated. First, we discovered that our delivery dates suddenly were changed to include days we are closed. I fixed that issue. Next day - no one could place a same day order or an order the next day for delivery even though we confirmed that our settings were correct. No one on the team seemed to know why it happened. They did a reset and fixed that issue, but failed to check to make sure everything else was working. Yesterday we then discovered that the zip codes were not working for our radius of 20 miles. No one could place a delivery order. I reached out for help yesterday morning and kept checking back in - no response until 12:30 AM central US time. We went a second day with no orders. That issue was fixed but then our delivery rate was returned to zero. Why is it taking so long to get help? Why is the system going rouge? Why when one thing is fixed another problem is created? Mother's Day is coming up and I fear our trusted Zapiet app will not be there to support us. I'm not sure what is going on over at Zapiet but I am deeply concerned.
Thank you for taking the time to share this and for being with us for over 3 years. I am really sorry to hear about your experience over the past few days, especially with such an important period like Mother’s Day approaching. What you described is not the level of reliability or support we aim to provide, and I completely understand how frustrating it must have been to run into multiple issues in a row, particularly when they impacted your ability to accept orders. From what you outlined, it sounds like a series of configuration or syncing issues may have occurred. While resets can sometimes resolve a specific problem, we should absolutely be ensuring that everything is fully tested afterward so that new issues are not introduced. The delay in our response time is also not what you should expect from us, and I am very sorry for that. I have also escalated this to our development team to take a further look into what may have caused these issues and to help prevent this from happening again. We will be reaching out very soon once our development team has had a chance to investigate further and review everything thoroughly. Thank you again for your honest feedback. It truly helps us improve. Jessica
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