CarniStore review for Zapiet ‑ Pickup + Delivery
March 2, 2026
We previously shared a review regarding a serious issue we experienced while using Zapiet for our complex delivery setup. At the time, the incident had a significant impact on our operations and had been ongoing for several days without a clear resolution timeline, which was understandably frustrating. Since then, the Zapiet team has worked closely with us to address the situation. They conducted a detailed review of our theme configuration, provided recommendations to optimize our setup, investigated potential conflicts with other apps, and implemented several custom code adjustments to fully resolve the reported problems. The process was not immediate, and the initial period of uncertainty was challenging for our business. However, we do appreciate the team’s continued follow-up, technical effort, and willingness to collaborate until everything was functioning correctly. Zapiet remains a powerful and flexible solution for stores with advanced delivery requirements. Our experience highlighted the importance of faster escalation and clearer communication during business-critical incidents, but we also recognize the effort made to ultimately make things right. We hope to see continued improvements in proactive communication during urgent cases, as that level of support is essential for mission-critical delivery operations.
Hi Fikry! Thank you for taking the time to share this thoughtful update. We truly appreciate it. We are very sorry again for the disruption and uncertainty you experienced during the incident. You were absolutely right to expect faster escalation and clearer communication while your operations were being impacted, and your feedback has been taken seriously by our team. We are grateful for your collaboration and patience while we worked together to review your theme setup, investigate conflicts, and implement the necessary adjustments. Cases involving complex configurations can sometimes require deeper investigation, but that should always be paired with proactive and transparent communication from our side, and we are actively working on improving that. It means a great deal that you recognized the team’s continued follow-up and technical effort to get everything functioning correctly. We remain committed to strengthening both the platform and our support experience, especially during business-critical situations. If you ever need anything further, please do not hesitate to reach out. We are always here to help. Marija
Smarter delivery options for pickup, local delivery & shipping