That Glasses Guy Optique De Luxe review for Zapiet ‑ Pickup + Delivery
Oct. 16, 2024
The function and utility of this app are near worthless for my team. We needed it simply to have the option for local pickup to be ready at a later date, as our items are largely custom made. Email notifications we're failing. SMS Notifications never worked and we have been in communication with the team at Zapiet since June regarding this massive problem in notifications to clients. Essentially just kept getting "can kicked" and pushed down the line. No resolution to date, looking at other solutions again now. I give 3 stars, because the overall flow of the app and layout as well as ease of setup are all there.
Hi, Thank you for leaving your honest feedback about our app! While we are pleased that you are satisfied with the flow and layout of the app, and the ease of setup, I want to address your feedback about SMS notifications as well. Our ability to roll out our new SMS notifications feature to all merchants has been limited by compliance requirements in certain countries, such as the US. Our development team have been exploring various solutions, and are actively working on fixes and improvements to be able to meet these requirements. Once their work is complete and the SMS notifications feature is available to you, a member of our support team will reach out to let you know. Best wishes, Bogi Zapiet
