The Golden Marrow review for Zapiet ‑ Pickup + Delivery
April 11, 2020
Hi everyone! This is an updated review just after 6-7 hours. I went to bed around 2am not being able to figure out the issue my store was having. I woke up to an email from the support team asking if they could personally onboard my shop with your app. Although their app is a bit more expensive, the support itself was well worth the extra expense. My store is now up and running with customer purchasing and they are having a streamlined process. I'm excited to get this going and serve my community. ___________________ I didn't even get a chance to use this app due to no response in customer service after a few emails. I'm switching over to another app. Thank you
Hi Calvin, It’s Andy here the Founder of Zapiet! Thanks so much for your feedback. I am so sorry for the delayed reply from my support team. They have been absolute inundated with support requests recently as merchants try and switch to pickup/delivery first. We are doing everything we can to speed things up. I have just sent you an email offering to jump straight in personally and help get your issues resolved. Although our app is a little more costly than the competition, it is for very good reason. I’m sure once I get you setup you’ll absolutely love our solution. I’m here ready and waiting to help :) Kindest regards, Andy Cargill Founder of Zapiet
