Harvest To Home review for Zapiet ‑ Pickup + Delivery

April 22, 2020

I want to preface this review by mentioning that I'm a product designer and front end developer by trade so I'm rating this app knowing full well how products should work before launch. With that said... This intentions and goals of this app are fantastic except it's EXTREMELY buggy and many of the features that they advertise don't work. We currently pay for the highest plan they offer. Very specific feature sets that come with the plan don't work and the app is aware of it with no fix anticipated except for several weeks from now. For example, order thresholds. This is crucial for our business as we are delivering groceries during the COVID-19 crisis and the fact that we have to keep track of our order amounts throughout the day for open slots and on a manual basis is time consuming. Their customer support is also extremely poor and severely lacking. I've sent in dozens of requests across multiple issues and asks... I've only gotten 1 back that directed me to an article that provided one solution (this was involving data to place in our order notifications that tell the customer their delivery/pick up dates). All the others I've sent either got zero follow up or if I do get someone who responds and asks me a question, I'll respond immediately and the never hear from them again. Now I understand that they may be handling an influx of requests and also understand that some asks may not have viable solutions. But at least communicating that to customers who are paying you $50 a month would be appropriate versus just not responding at all. Unfortunately, the amount of features that DO work are still enough for us to keep this app as there are no others available out there that can provide us with what we need. At the same time, we haven't had the greatest experience and their prod dev QA is extremely poor. If you guys can actually fix and address the above, I'd honestly give this app 5 stars. Hopefully we see those changes implemented sooner rather than later. :) EDIT: Still experiencing non stop issues with this app. Just look at all the recent reviews... Support fails to respond yet we're paying for their premium plan which is supposed to get you priority support. Lastly, the developer responded to our review regarding the delivery slot limit and the ability to check the capacity being rolled out ahead of schedule. The delivery slot limit still does NOT work and the ability to check capacity has extremely poor UX. Why do you have to click a calendar for a specific day of the week versus just opening up the calendar and clicking ANY day to check the limit? Again, we don't really have an alternative app at this time otherwise we would have switched. Non stop headache!