TasteBuds review for Zapiet ‑ Pickup + Delivery
April 17, 2020
Very unstable. Today is 18 April, all of a sudden for both of my website, the date and time selection modules become partial disabled and we are losign customers every minute. And they are uncontactable! I am a premium paying customer on their most expensive package! REPLY MY EMAILS NOW! [email protected]
Hi TasteBuds, It's Andy here the Founder of Zapiet. I just wanted to express my sincerest apologies for the issues you have faced recently whilst using the app. We have done a huge amount of work since we last spoke to improve both our infrastructure and support team. Only a couple of weeks ago we were a super small team of six people, with an average response time of 2-3 hours. Since then everything has changed due to merchants switching to pickup and delivery first in response to COVID. We are now a team of 20 and are still actively recuriting. With the aim of getting our response times back down to the best in the business. I'd love a second chance to prove to you how awesome our app is! I'm going to drop you an email now from my personal email address and we can take it from there :) I'm looking forward to getting things back on track! Kindest, Andy Cargill Founder of Zapiet www.zapiet.com
