Robert Withecombe Butchers review for Zapiet ‑ Pickup + Delivery
April 17, 2020
The app itself is actually very good. However, the company are clearly struggling to keep on top of the volume of new customers that they are getting, and rather than stopping selling to new customers, they are continuing to take them on. This means the app is regularly going offline for all customers and is costing stores a lot of money as the checkout completely breaks. In case it helps other people, the status page is here: https://status.zapiet.com/
Hi Robert, It's Andy here the Founder of Zapiet. You are 100% correct in that we have been struggling to keep on top of the sheer demand for our app. We did indeed take the decision to halt new installs until things were back under control. After some thorough investigation we have discovered that each of the three downtime periods you mentioned were caused by a single stores sheer volume of traffic. The merchant is a national supermarket chain with ties to Masterchef. When Masterchef airs each week, people start ordering on mass. That's why the downtime has been consistently the same day and time of the week. We have now migrated this particular merchant to their own server so not to effect other users of the app. Behind the scenes we have also rapidly been rewriting all key parts of the app to improve stability as well as performance. Tomorrow I will be sending an email to all existing merchants detailing the exact steps we have taken to mitigate these issues going forward. Once again i'm sincerely sorry for the issues you have faced recently and really hope that we can rapidly regain your trust. Kindest regards, Andy Cargill Founder of Zapiet www.zapiet.com
