Lady Glaze Doughnuts review for Zapiet ‑ Pickup + Delivery
July 6, 2020
Several issues that I can't seem to get any support for. Days between replies or sometimes no response. App continues to degrade. Someone at shopify needs to step in. They have to fix the issues or be removed. Countless hours of time wasted dealing with them and errors in orders they create. Third request for support as the app keeps going down. It takes days if not weeks for a response just to be told "we don't see the issue." Last chance to save me as a customer before I delete your poorly supported app.
Hi Lady Glaze Doughnuts, I'm really sorry to hear of the experience you faced trying to get support from my team. Since the start of COVID-19 crisis we have been hit hard on the support front. Only a couple of weeks ago we was a super small team of six people, with an average response time of 2-3 hours. Since then everything has changed. We are now a team of 20 and are still actively recuriting. With the aim of getting our response times back down to the best in the business. I'd love a second chance to show you what Zapiet is made of and how positive the experience can be. Please feel free to drop me an email on [email protected] and we can arrange a time to hop on a call and discuss further :) Speak soon! Andy
