Emerald Vinyl review for Zapiet ‑ Pickup + Delivery
April 21, 2020
If I can give zero stars, I would. With everything going on, you want your online store to be efficient and streamline. I've put in more tickets to have my issue resolved than orders received! They would escalate and nothing would come of it. Very disappointed!
Hi Emerald Vinyl, I'm really sorry to hear of the experience you faced trying to get support from my team. Since the start of COVID-19 crisis we have been hit hard on the support front. Only a couple of weeks ago we was a super small team of six people, with an average response time of 2-3 hours. Since then everything has changed. We are now a team of 20 and are still actively recuriting. With the aim of getting our response times back down to the best in the business. I'd love a second chance to show you what Zapiet is made of and how positive the experience can be. Please feel free to drop me an email on [email protected] and we can arrange a time to hop on a call and discuss further :) Speak soon! Andy
