Lani Online Shop review for Zapiet ‑ Pickup + Delivery

Hi Lani, It's Andy here the Founder of Zapiet. I just wanted to express my sincerest apologies for the issues you have faced recently whilst using the app. Our infrastructure has certainly been hit hard recently with the surge in demand of deliveries and pickups. After some thorough investigation we have discovered that each of the three downtime periods you mentioned were caused by a single stores sheer volume of traffic. The merchant is a national supermarket chain with ties to Masterchef. When Masterchef airs each week, people start ordering on mass. That's why the downtime has been consistantly the same day and time of the week. We have now migrated this particular merchant to their own server so not to effect other users of the app. Behind the scenes we have also rapidly been rewriting all key parts of the app to improve stability as well as performance. Tomorrow I will be sending an email to all existing merchants detailing the exact steps we have taken to mitigate these issues going forward. With regards to customer support please feel free to contact me directly on [email protected] should you feel you aren't getting a response from my team in a timely manor, or for any other issues or questions you have. I'm looking forward to hearing from you soon :) Andy Cargill Founder of Zapiet www.zapiet.com