Fitmeals Australia review for Zapiet ‑ Pickup + Delivery
May 4, 2020
We have been using this plugin for a couple years as it is the only option that suits our unique needs. When it works, it works great. The problem is it goes through waves of not working. This has only become worse in the last few weeks. Support is slow and they never take ownership of the faults in the app. I have provided evidence and shown how I have replicated issues that customers have had and will still receive feedback such as: "It looks like the customer is doing ...." or "Shopify doesn't let us..." It is obvious that the majority of issues stem from their servers being overloaded and lagging. This app is responsible for significant losses in income for our business in the last month and we have chosen to wear the costs of converting to a different platform just to avoid using this app.
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 * Hi Fitmeals Australia, Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May. As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared. We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form. I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse. I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business. I hope to hear from you soon :) All the best! Andy Cargill Founder of Zapiet
