Sælkerabúðin review for Zapiet ‑ Pickup + Delivery
May 22, 2020
If I could give this app Zero I would. The app broker our store - check out button started to fail. We reached out to the Zapiet support which took a few days to respond to ask for collaborator access. They received the access within 10 minutes and after that we never heard from them again, we followed up with them for 5 days until we decided to delete the app and request a refund. I do not recommend this app or Zapiet service.
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 * Hi Sælkerabúðin, Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May. Our average response time is now a matter of hours at most. We also now have live chat and telephone support available. As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared. We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form. I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse. I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business. I hope to hear from you soon :) All the best! Andy Cargill Founder of Zapiet
