NYC Fireplaces & Outdoor Kitchens LLC review for Zapiet ‑ Pickup + Delivery
Oct. 15, 2020
After a few snafus with their contact form and calendar, I was able to get in touch with this company and they were very helpful. Sebastian walked me through setting up everything my company needed and was very patient. Thank you Sebastian!
Hi there, Thanks so much for your feedback. I absolutely understand your frustration, and I’m sorry for this. We have investigated the reason why we missed your free setup call, as this is highly unusual. Actually, this is our first missed appointment! It appears that our system that automatically synchronizes with our team’s schedule allowed you to book a time that wasn’t actually available. We have already implemented a fix so this issue doesn’t happen again. I am super excited to work with you to get your store set up. I have reached out to you via email, and I will call you during your business hours today. I look forward to speaking with you soon :) Kindest, Sebastian
