Sicilia a Casa Tua review for Zapiet ‑ Pickup + Delivery
Nov. 17, 2020
I'm paying from 1 year 49 $ per month for this app, the app is very unstable and the customere care is very slowly ! From one month every day is a new problem, i opened many tickets and every answer it was an escalation with a "senior"...i'm so frustrated
Hi there, Thank you for your feedback. I am really sorry to hear that you had a bad experience. Over the past couple of weeks we have made some major upgrades to our infrastructure which will bring bring a vastly improved experience for you and your customers in the long term. We had to do this update before Black Friday/Cyber Monday so everyone could have a less stressful holiday period. Unfortunately, the updates had a few knock on issues that we’ve tried to fix as fast possible. We are just in the process of ironing out the last of these issues. Our support team also experienced an extremely busy week last week which did result in our response times rising above the norm, we have now cleared the backlog of tickets and the response times are returning to normal. A member of our support team will contact you immediately to help resolve any outstanding issues. Kind regards, Ronan
