SOKneady Bread Co. review for Zapiet ‑ Pickup + Delivery

Dec. 1, 2020

UPDATE: Ismail from support reached out and was able to resolve all our issues. The app is now working properly. They also explained the delay which we understand. So far the app is working perfectly. They've even assisted with adjusting the color of the time slots to match our theme. Previous: Support appears to be incredibly slow to respond. We installed this application Monday morning. Our theme (Focal) was not listed, and because the automated installation did not work for our theme no widget was being displayed at the cart page. We reached out Monday afternoon (as per the docs manual installation was not recommended). Hours later, when we still hadn't heard from anyone several hours later, we proceeded with the manual installation and at least got the widget to show on the cart page. However, no rates are currently available for customers (even though they have been configured in the apps rate section and shopify is configured to use the apps rates), and when checking out, even if a user chooses the "pickup" option, they are still taken through the "shipping" stage (then presented with no rates) and cannot checkout. Per the docs, it appears maybe the version of the widget given in the manual instructions is old? Or maybe it's another issue. We don't know. But,hHaving STILL not heard back from support as of 10a this Tuesday morning (our support ticket is also still not assigned to anyone, and is still in the "Being Processed" status), we're getting incredibly frustrated. We're planning to offer pickup for a popup venue this coming weekend (Sat), and we need to be able to do this starting today. We're going on ~16 hours since our initial request and we still haven't heard back from support. We've just been trying to figure it out on our own and we're now at the point where we NEED support, unfortunately. We're giving 2 starts for the app itself, which seems well built with tons of good options, but we're finding the app support so far to be incredibly lacking.