WOK review for Zapiet ‑ Pickup + Delivery
Dec. 16, 2020
The support response times for this application with our team have been horrible. The service team seems to all run in EU time and have zero bandwidth to provide support in NA hours. We've tried calling or chatting even in EU hours and they do not answer, pick up the phone or reply in a timely manner. We had one call back last week and now they've disappeared... For now,... a lot to be desired. HIGHLY UNRESPONSIVE.
Hi there, Thank you for your feedback. I am really sorry to hear that you had trouble getting in contact with our support team. We do have team members in the NA time zone and while we are normally highly responsive on our live chat and phone support, these support channels have become increasingly busy in the run up to Christmas which unfortunately meant there was some delay in responding to queries. I reviewed your ticket and it appears that my colleague Robert called you and is helping you to resolve any outstanding issues. We hope to provide you with a better support experience going forward. Kind regards, Ronan
