Heirloom review for Click & Drop

Feb. 17, 2024

Perfect for small businesses in the UK - with a few caveats. I've been using this app since my store launched and it's made the process of handling shipping hassle free. With that being said, there are a few pain points: - DO NOT visit the app in Shopify after installation. It just takes you to create a new "integration" in RM. Do it once and then train your muscle memory to never click the app within Shopify ever again. - Order fulfilment comes from RM, not Shopify. Would prefer a native integration in to Shopify, but this works fine. - When using Marketplace Connect, the multi-channel orders are created in a strange address format. The only way to mitigate this is to remove it in RM, which is fine. Issue with MP Connect, but could be handled at ingest by RM. - It takes some setting up to work with native 4x6in label printers, by default it prints A4. Go to your RM settings and ensure you have only ticked "print label" and "4x6in" (can't remember exact settings) and everything will work flawlessly. There are separate complaints I have with RM C&D as a platform, however it's perfectly capable and when used properly works flawlessly.