Click & Drop
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Has worked perfectly for a couple of years. All of a sudden my Shopify orders are not pushing over to Click & Drop and no response to any of my messages from the help service, so I'm stuck having to manually add them.
Stop connecting to my website after update i have lots of orders i need to ship but being told they dont know when it can be fixed
Not importing Shopify Orders as of today. Always glitching and often fails to generate postal label. When Ive emailed for support it's taken over 4 weeks previously.
Hi there, thank you for your feedback. We’re sorry to hear about your experience. From our checks, your Shopify account appears to be connected correctly. Once orders are received from Shopify, they should automatically flow through into Click & Drop. Please accept our sincere apologies for any inconvenience this may have caused. If you need any further assistance, our support team will be happy to help, please contact us at [email protected]. Kind regards, The Click & Drop Team
Was working fine and now orders are not coming through to the click and drop account. Tried too reconnect and this does not work.
Hi there, thank you for your feedback, we’re sorry to hear about your experience. Orders are coming through successfully on your account. Please accept our sincere apologies for any inconvenience caused. If you require any further assistance, our support team will be more than happy to help. Please contact us at [email protected] Kind regards, The Click & Drop Team
This app sucks, doesn't fetch complete orders from shopify. fetch some orders from Shopify and left some. Even after too many efforts it doesn't work and we need to manually import orders. This takes a hell of time.
Hi there, thank you for your feedback, we’re sorry to hear about your experience. Orders are coming through successfully on your account. Please accept our sincere apologies for any inconvenience caused. If you require any further assistance, our support team will be more than happy to help. Please contact us at [email protected] Kind regards, The Click & Drop Team
Inconsistent and infuriating. One day orders will sync nicely, on another day there'll be no sync and/or the whole thing is disconnected. It's not as if I'm processing a zillion orders at a time, either. Typical $BIGCORP attitude from Royal Mail; never our fault - guys, if you're introducing breaking changes to your API this often then YOU'RE DOING IT WRONG, and liasing with the app developer works wonders.
Hi there, thank you for your feedback, we’re sorry to hear about your experience. Orders are coming through successfully on your account. Please accept our sincere apologies for any inconvenience caused. If you require any further assistance, our support team will be more than happy to help. Please contact us at [email protected] Kind regards, The Click & Drop Team
orders on shopify are being processed but click and drop only list the order as dispached and will not fullfill then. Very frustrating.
Hi there, thank you for your feedback, we’re sorry to hear about your experience. The setting “Mark orders as despatched on channel” is already enabled on your account, allowing Click & Drop to update fulfilment statuses in Shopify. When an order is marked as “dispatched” in Click & Drop, it is updated to “fulfilled” in Shopify. We’ve identified that your Shopify integration was disconnected, which would prevent orders from importing and being processed. Please ensure the integration is active to ensure orders continue to flow as expected. Please accept our sincere apologies for any inconvenience this may have caused. If you need any assistance, our support team will be happy to help, please contact us at [email protected]. Kind regards, The Click & Drop Team
Used to work well but hasn't been connecting to my shopify store recently and everytime I try to connect and update it doesn't work.
Thank you for your review. We can see that your Shopify account has been successfully connected. Please accept our sincere apologies for any inconvenience this may have caused. If you have any further questions or require additional assistance, please contact our support team at [email protected]. Kind regards, The Click & Drop Team
This app, and the broader Royal Mail systems & architecture, are awful.
Thank you for your feedback. Please let us know if there's anything in particular that would improve your experience when using Click & Drop. For any further enquiries or assistance, please reach out to our support team at [email protected]. Regards, The Click & Drop Team
can't reconnect store after addresses were imported incorrectly. Worked perfectly for a long time, now I can't ship my orders.
Thank you for the review. We recently experienced an issue with store reconnections, which have now been resolved by our team. We can confirm that your store has been successfully reconnected and that orders are successfully importing again. Please accept our sincere apologies for any inconvenience this may have caused and if you have any further issues please don't hesitate to contact our support team at [email protected]. Regards, The Click & Drop Team
**Edit: Problem resolved! Trying to add another Shopify store to my Click and Drop account, constant errors and support haven't got back to me to try resolve. They suggest silly fixes like try another browser etc. It's a problem on their side and it seems they have a team of 1 developer so any real technical issue will probably take weeks if not months to resolve :(
Thank you for your updated review, and we can also see that your connection issues have now been resolved and your orders importing successfully again. It is great to see that you value the integration so highly. Please accept our apologies for any inconvenience this may have caused and if you have any further issues please don't hesitate to contact our support team at [email protected]. Regards, The Click & Drop Team
Was working brilliantly, now doesn't pull orders through from my website despite saying it's connected to my shopify store.
Thank you for your review. We can see that several Shopify orders imported in to your Click & Drop account yesterday and the system is operating correctly. So sincere apologies for any inconvenience caused and if you have any further issues please don't hesitate to contact our support team at [email protected]. Regards, The Click & Drop Team.
Not pulling through orders anymore. Better off just using Shopify Shipping and buying Royal Mail on there in my view....
Thank you for your review. As you will have already noticed we are pleased to report that we have fixed the issue with your account and your shippable Shopify orders are successfully importing in to your Click & Drop again. Sincere apologies for any inconvenience caused and if you have any further issues please contact our support team at [email protected]. Regards, The Click & Drop Team.
Exactly what I would expect from Royal Mail - no help, crap app. Absolute joke!
Update - Hello again. As you will have already noticed we are pleased to report that we have fixed the issue with your account and your shippable Shopify orders are successfully importing in to your Click & Drop again. Sincere apologies for any inconvenience caused and if you have any further issues please contact our support team at [email protected]. Regards, The Click & Drop Team. ------------------------------------------------------------- Thank you for your review and we are really sorry to hear that you have been having problems with your integration. We have been investigating the integration behaviour on your Click&Drop account and it seems there is a discrepancy between your order product information being provided by Shopify and the information we are expecting to receive. We will continue to investigate to narrow down the exact data issue and if required will contact Shopify for clarification, but please rest assured that we will do what we can to get your integration up and running again as soon as possible, and appreciate your patience in the meantime. Regards, The Click & Drop Team.
Completely broken, not picking orders up at all and we're having to create labels from scratch
Thank you for your review and I am sorry to hear that you have been having issues. However, I am pleased to report that we have now resolved this issue and can see that an order imported for you this morning. However, if you still need further assistance then please don't hesitate to contact our support team at [email protected] who should be able to assist you. Regards, The Click & Drop Team.
Utterly inconsistent at pulling through or syncing orders, no ability to update or tell it to sync, no idea why it just stops at a certain order. Mostly negative reviews all say the same thing. Crappy App, crappy developer.
We have recently begun experiencing an issue where orders are no longer pulling through from Click & Drop to Shopify. As a result, these orders are not showing as fulfilled on our Shopify system.
Cannot send orders to the USA any more, as keeps saying "Duty amount cannot be zero". I am using the MPR option and It was absolutely fine until Monday 24th November and then this issue started. I have contacted the help team and technical department and no one has helped me at all. I have sent screenshots of issues and got no reply. At present I am having to send all parcels manually through send.royalmail.com, which is far from convenient when I have to enter all details manually. I have tried clearing my cache, using a different browser and deleting the app, but so far nothing has worked. Works fine for all other countries
Not importing my orders, it was doing well and then stopped
Worked with few issues, but back at the start of the summer (25) there is a clear sync issue. The C&D drop team refused to acknowledge this and it took months to finally get confirmation there is an issue to do with order date / dispatch date being over a certain time (possibly 60 days). After TWICE getting Shopify advanced support involved, Royal Mail have finally sent this message this morning; "we are not in a position where we feel that it is a requirement for us to contact Shopify directly, we have previously explained that we are working on implementing future improvements that you, alongside other customers may benefit from. We unfortunately do not have any timeframe for this and feel that there is nothing further that we can discuss with Shopify directly that has not already been advised within previous correspondence." There is an issue. They know it. They refuse to help. The app is problematic. Avoid where possible.
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