Click & Drop
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orders on shopify are being processed but click and drop only list the order as dispached and will not fullfill then. Very frustrating.
Used to work well but hasn't been connecting to my shopify store recently and everytime I try to connect and update it doesn't work.
Thank you for your review. We can see that your Shopify account has been successfully connected. Please accept our sincere apologies for any inconvenience this may have caused. If you have any further questions or require additional assistance, please contact our support team at [email protected]. Kind regards, The Click & Drop Team
This app, and the broader Royal Mail systems & architecture, are awful.
Thank you for your feedback. Please let us know if there's anything in particular that would improve your experience when using Click & Drop. For any further enquiries or assistance, please reach out to our support team at [email protected]. Regards, The Click & Drop Team
can't reconnect store after addresses were imported incorrectly. Worked perfectly for a long time, now I can't ship my orders.
Thank you for the review. We recently experienced an issue with store reconnections, which have now been resolved by our team. We can confirm that your store has been successfully reconnected and that orders are successfully importing again. Please accept our sincere apologies for any inconvenience this may have caused and if you have any further issues please don't hesitate to contact our support team at [email protected]. Regards, The Click & Drop Team
**Edit: Problem resolved! Trying to add another Shopify store to my Click and Drop account, constant errors and support haven't got back to me to try resolve. They suggest silly fixes like try another browser etc. It's a problem on their side and it seems they have a team of 1 developer so any real technical issue will probably take weeks if not months to resolve :(
Thank you for your updated review, and we can also see that your connection issues have now been resolved and your orders importing successfully again. It is great to see that you value the integration so highly. Please accept our apologies for any inconvenience this may have caused and if you have any further issues please don't hesitate to contact our support team at [email protected]. Regards, The Click & Drop Team
Was working brilliantly, now doesn't pull orders through from my website despite saying it's connected to my shopify store.
Thank you for your review. We can see that several Shopify orders imported in to your Click & Drop account yesterday and the system is operating correctly. So sincere apologies for any inconvenience caused and if you have any further issues please don't hesitate to contact our support team at [email protected]. Regards, The Click & Drop Team.
Not pulling through orders anymore. Better off just using Shopify Shipping and buying Royal Mail on there in my view....
Thank you for your review. As you will have already noticed we are pleased to report that we have fixed the issue with your account and your shippable Shopify orders are successfully importing in to your Click & Drop again. Sincere apologies for any inconvenience caused and if you have any further issues please contact our support team at [email protected]. Regards, The Click & Drop Team.
Exactly what I would expect from Royal Mail - no help, crap app. Absolute joke!
Update - Hello again. As you will have already noticed we are pleased to report that we have fixed the issue with your account and your shippable Shopify orders are successfully importing in to your Click & Drop again. Sincere apologies for any inconvenience caused and if you have any further issues please contact our support team at [email protected]. Regards, The Click & Drop Team. ------------------------------------------------------------- Thank you for your review and we are really sorry to hear that you have been having problems with your integration. We have been investigating the integration behaviour on your Click&Drop account and it seems there is a discrepancy between your order product information being provided by Shopify and the information we are expecting to receive. We will continue to investigate to narrow down the exact data issue and if required will contact Shopify for clarification, but please rest assured that we will do what we can to get your integration up and running again as soon as possible, and appreciate your patience in the meantime. Regards, The Click & Drop Team.
Completely broken, not picking orders up at all and we're having to create labels from scratch
Thank you for your review and I am sorry to hear that you have been having issues. However, I am pleased to report that we have now resolved this issue and can see that an order imported for you this morning. However, if you still need further assistance then please don't hesitate to contact our support team at [email protected] who should be able to assist you. Regards, The Click & Drop Team.
Utterly inconsistent at pulling through or syncing orders, no ability to update or tell it to sync, no idea why it just stops at a certain order. Mostly negative reviews all say the same thing. Crappy App, crappy developer.
We have recently begun experiencing an issue where orders are no longer pulling through from Click & Drop to Shopify. As a result, these orders are not showing as fulfilled on our Shopify system.
Cannot send orders to the USA any more, as keeps saying "Duty amount cannot be zero". I am using the MPR option and It was absolutely fine until Monday 24th November and then this issue started. I have contacted the help team and technical department and no one has helped me at all. I have sent screenshots of issues and got no reply. At present I am having to send all parcels manually through send.royalmail.com, which is far from convenient when I have to enter all details manually. I have tried clearing my cache, using a different browser and deleting the app, but so far nothing has worked. Works fine for all other countries
Not importing my orders, it was doing well and then stopped
Worked with few issues, but back at the start of the summer (25) there is a clear sync issue. The C&D drop team refused to acknowledge this and it took months to finally get confirmation there is an issue to do with order date / dispatch date being over a certain time (possibly 60 days). After TWICE getting Shopify advanced support involved, Royal Mail have finally sent this message this morning; "we are not in a position where we feel that it is a requirement for us to contact Shopify directly, we have previously explained that we are working on implementing future improvements that you, alongside other customers may benefit from. We unfortunately do not have any timeframe for this and feel that there is nothing further that we can discuss with Shopify directly that has not already been advised within previous correspondence." There is an issue. They know it. They refuse to help. The app is problematic. Avoid where possible.
I integrated the Royal Mail Click & Drop and the link is showing as green for connected. But there is no download of orders? Seems like this has been an issue for a long time. Is it worth holding out for Royal Mail to fix it?
It was working but got out of sync so I tried disconnecting it and installing the app again. The green tick says it is connected to my store but none of the orders are pulling through. I'm wasting loads of time trying to sort it out and can't seem to find a phone number for Royal Mail to call so they can talk me through what to do. I've just emailed them again but I'm not holding my breath!
Click and drop app keeps disconnecting and not importing orders. I have disconnected it to try and get it to work and now it won't reconnect. I am wasting time because of this app not importing orders. When it does work it is great.
Thank you for your review and I am sorry to hear that you have been having issues. However, I am pleased to report that we have now resolved this issue, and you should find that your future Shopify store orders should start importing again successfully. However, if you still need further assistance then please don't hesitate to contact our support team at [email protected] who should be able to assist you. Regards, The Click & Drop Team.
Was very reliable until recently then stopped importing, it seems others have had the same problem and nobody is able to fix it. Reconnecting the app has me going round in circles with no clear way of getting a fix done. Will re-review once I hear back and get support to connect as currently the app is useless and far from cost effective.
Thank you for your review and sincere apologies for the issues you have been having importing orders. Given your description I would recommend you try deleting your current Shopify integration and create a fresh Shopify integration to your Shopify store, following which your store orders should start importing again through the new integration. Further help guidance and troubleshooting tips can be found in our help pages at:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you still continue to experience issues importing orders with your newly created integration please contact our support team by email at [email protected] for assistance. Regards, The Click & Drop Team.
Bare bones app, but for me it works most of the time. It's convenient having the advanced customs info come through along with the customer details. My main problem with this app is that it doesn't get the box weight from Shopify, therefore when you open the order in Royal Mail's Click & Drop website, it only has the item weight. I have to update the weight every time to add on the tare weight. It's a pretty basic thing that I feel this app should cover and I'm surprised RM haven't fixed this issue since it's probably causing thousands of underpayments.
Thank you for your review. Unfortunately Shopify does not provide any box/packaging weight information in the order data it provides to Click & Drop, so this is not something we can resolve ourselves. However, we are reviewing the Click & Drop feature roadmap and will be considering enhancements in this area. Regards, The Click & Drop Team.
Good day, Integration (Click&Drop update & connect), keeps dropping off, and fails to import shopify orders to Click & Drop. This has been going on for months, and I cannot get hold of anyone to work out how to fix this. Was usually good in the past, but as of present is an unusable service. Could someone please asssit me to fix ?? Thanks! 24 Sept 2025 Attempting to re-connect with shopify (via click and drop integration platform) is unsuccessful, as it consistently disconnects at every try. Can you please advice why this connection has not been possible for over 6 months ? And how this can be a probable quick fix ? Hope to hear from you soo for a resolution.
Thank you for posting again and sincere apologies for your ongoing issues. Because your current Shopify integration was created quite some time ago it is possible that your current Shopify store settings do not match the settings we stored when the integration was originally created, causing the store connection to fail. I would therefore recommend you deleting your current Shopify integration and then creating a brand new Shopify integration to your Shopify store, following which your store orders should start importing again. Please let us know if you still continue to experience issues connecting and importing orders with your newly created integration. Regards, The Click & Drop Team. Original Response: Thank you for your review. It looks like your Shopify integration is currently disconnected, so if you could please re-connect it and leave it reconnected we can check the behaviour of it, including importing orders into Click & Drop. In general though you should be able to contact our support team by email at [email protected] for assistance. Regards, The Click & Drop Team.
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