Click & Drop
Streamline shipping to save time and boost business efficiency
Rating
2.1
feedback
54
chart
#1,535
All reviews
Rating Breakdown
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March 20, 2025
The app was working very well until yesterday Now orders have stopped being imported and the troubleshooting does not help. The status of past orders has not been fulfilled either. Have to manually go through and change them.
Feb. 27, 2025
my integrations randomly arnt connecting my orders to click and drop
Thank you for your review and sorry to hear that you have been having issues with your orders. Your recent Shopify order on Thursday was imported successfully, and we have double checked the order feeds provided by Shopify and can't find any other orders that we are not importing. You have however manually created an order later on Thursday but from the Shopify order feeds there is no indication this was a Shopify order. You may have missed the notifications on the Click & Drop Dashboard warning you about your Shopify setting being incorrect and orders therefore not being automatically updated in your store, and also a warning that you haven't marked your orders as Despatched which would similarly prevent store order updates. To fix this please select the 'Mark orders as despatched on channel' on the Shopify integration settings at https://business.parcel.royalmail.com/settings/channels/ and either set your orders as Despatched when you have despatched them, or alternatively set the 'Mark order as despatched when label is generated' setting on the Miscellaneous settings page found at https://business.parcel.royalmail.com/settings/miscellaneous/ Taking these actions should hopefully resolve any issues you have been having not receiving Despatched notifications to your store orders. If you have any further issues with your Click & Drop Shopify integration it is worth first referring to the following Shopify help pages:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance. Regards, The Click & Drop Team.
Feb. 23, 2025
Worked for a while and has now just stopped importing my orders.
Thank you for your review and sorry to hear that your orders have not been importing. I have checked and it seems that your Shopify integration is currently disconnected from your Shopify store, indicated by the red lock icon. To resolve this:- 1) Go to the Settings -> Integrations page found at https://business.parcel.royalmail.com/settings/channels/ 2) Click on your Shopify integration 3) Ensure the settings are correct 4) Click Update and connect 5) Follow the instructions on the subsequent pages If a successful connection is made to your Shopify store the lock should turn green, and your store orders should start importing again. If you have any further problems with your Click & Drop Shopify integration please first refer to the following Shopify help pages:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance. Once again sincere apologies for the issues you have been having. Regards, The Click & Drop Team.
Feb. 14, 2025
Been using this app for 6 months. Its extremely poor quality. I had issues with weights not being imported I reached out to support. It took them 5 days to respond only be to sent a generic "read our guides" I have over 500 variants/products and they told me I need to import them via spread sheet. Bare in mind it automatically imported them all the first time I connected. Everything is old and slow. If you get a lot of orders or need to sort an order fast good luck orders take 5-10 minutes to actually transfer into the click and drop app so you can't do anything until then. The support is abysmal in general when it comes to royal mail their tracking page barley even works. If an item gets lost you have to wait 10 days to even request a refund then up to 30 further days to get your money back. To keep your customer happy you have to just re-send it out and pray they refund you the loss in shipping and items. If you book collections they constantly miss and don't show up which forces you to find a delivery office. The only good thing about royal mail is they are cheap and reasonably reliable when it comes to delivering on time the drivers aren't thick and won't put it in a bin on bin day or leave it exposed for anyone to steal. If you're running a high pressure business with customers who need things ASAP with little to no room for mistake use another shipping service. If you are running a more relax side hustle with a few orders a week sure royal mail is a good choice.
Thank you for your review and we are sorry to hear that you have been having issues using Click & Drop around imported products and weights. For Shopify, as detailed in our help guides, if an order imports from Shopify with a SKU value that does not already have a matching product in Click & Drop, we will automatically create one when the order is marked as despatched. We will not automatically use order weights imported from Shopify the first time a SKU is imported. This is so you can check the weight of the package is correct. Could this be related to your issue? You imported around 750 products/variants on Friday using spreadsheet import, but it looks like these have all subsequently been deleted, so did you have a problem with this process? Regards, The Click & Drop Team.
May 30, 2024
This is more complicated than it needs to be for Shopify stores, as other reviewers have said
Feb. 1, 2024
Great App, pulls through orders from Amazon fine and updates the tracking. However it does not update the tracking information for orders coming through from our Shopify store This needs to be fixed asap as manually tracking needs to be updated in order to trigger email marketing emails and updating tracking for hundreds of orders defeats the purpose of an otherwise great app.
Nov. 3, 2023
When it used to work it was great, but as of a few months ago it stopped pulling orders through unless you reconnected, then it would create a new connection each time and bring each order through 3 times. Orders set to make as dispatched on Shopify aren't. It's frustrating as it used to work great, why change it? I see other people saying the same and still no fix!
Aug. 2, 2023
It was working perfectly for several years and suddenly, about a month or 2 ago stopped feeding the tracking numbers back to shopify from royal mail. also I was getting duplicate orders coming through to royal mail and after exploring noticed that there were 8 connections from shopify to royal mail. Every time I'd tried to update the integration it formed a new connection. What a shame. It was a great app but for some reason has been spoilt.
July 21, 2023
Used to work really well, but now it's uploading each order 4 times, so I'm having to go in to click n drop and delete 3 of each order, and it's not fulfilling the orders. Have contacted support for help, got the usual email 'we will get back to you within 2 days' four days later and I'm still waiting. I need this for my business and have been using it for approx 4 years without issue. Now that I need help, I'm not getting it. Very disappointed with the support. Finally got back to me today and got issues sorted. Easy fix once I had help. Thank you
July 14, 2023
It seems this app has been abandoned. At least it states it's not updated and is now unsupported. It's great when it actually works although it doesn't pull through any orders coming through using our upsell app(which is most of our orders). I don't know of an alternative so we stick with it but not sure if there's much of a point.
May 6, 2023
Basic app with limited options and configurations. Very slow to pull in orders, no way to manually force order import in high priority scenarios. Suitable for the small business but not for medium or high volume shipping