Click & Drop
Streamline shipping to save time and boost business efficiency
Rating
1.5
feedback
79
chart
#2,026
All reviews
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Jan. 14, 2026
Exactly what I would expect from Royal Mail - no help, crap app. Absolute joke!
Thank you for your review and we are really sorry to hear that you have been having problems with your integration. We have been investigating the integration behaviour on your Click&Drop account and it seems there is a discrepancy between your order product information being provided by Shopify and the information we are expecting to receive. We will continue to investigate to narrow down the exact data issue and if required will contact Shopify for clarification, but please rest assured that we will do what we can to get your integration up and running again as soon as possible, and appreciate your patience in the meantime. Regards, The Click & Drop Team.
Dec. 22, 2025
Completely broken, not picking orders up at all and we're having to create labels from scratch
Thank you for your review and I am sorry to hear that you have been having issues. However, I am pleased to report that we have now resolved this issue and can see that an order imported for you this morning. However, if you still need further assistance then please don't hesitate to contact our support team at [email protected] who should be able to assist you. Regards, The Click & Drop Team.
Dec. 19, 2025
Utterly inconsistent at pulling through or syncing orders, no ability to update or tell it to sync, no idea why it just stops at a certain order. Mostly negative reviews all say the same thing. Crappy App, crappy developer.
Dec. 5, 2025
We have recently begun experiencing an issue where orders are no longer pulling through from Click & Drop to Shopify. As a result, these orders are not showing as fulfilled on our Shopify system.
Nov. 25, 2025
Worked with few issues, but back at the start of the summer (25) there is a clear sync issue. The C&D drop team refused to acknowledge this and it took months to finally get confirmation there is an issue to do with order date / dispatch date being over a certain time (possibly 60 days). After TWICE getting Shopify advanced support involved, Royal Mail have finally sent this message this morning; "we are not in a position where we feel that it is a requirement for us to contact Shopify directly, we have previously explained that we are working on implementing future improvements that you, alongside other customers may benefit from. We unfortunately do not have any timeframe for this and feel that there is nothing further that we can discuss with Shopify directly that has not already been advised within previous correspondence." There is an issue. They know it. They refuse to help. The app is problematic. Avoid where possible.
Nov. 11, 2025
I integrated the Royal Mail Click & Drop and the link is showing as green for connected. But there is no download of orders? Seems like this has been an issue for a long time. Is it worth holding out for Royal Mail to fix it?
Oct. 17, 2025
It was working but got out of sync so I tried disconnecting it and installing the app again. The green tick says it is connected to my store but none of the orders are pulling through. I'm wasting loads of time trying to sort it out and can't seem to find a phone number for Royal Mail to call so they can talk me through what to do. I've just emailed them again but I'm not holding my breath!
Oct. 7, 2025
We are unable to purchase shipping for our parcels. The issue i found out is that the Royal mail system does not trigger 3dSecure according to Starling Bank. We have orders that need shipping and can't pay for these!!!!
Thank you for your review and sorry to hear you are having issues with 3D secure, but the Click & Drop platform does support 3D Secure authentication through the platform's payment provider. When a card payment is made, the 3D Secure process is managed between the payment provider, your card issuer (Starling Bank), and the relevant card network (e.g. Visa or Mastercard). If the 3D Secure challenge screen is not appearing this may be related to something on the Starling Bank side as Click & Drop does not control whether or how the 3D Secure challenge appears. We therefore recommend checking your Starling app for any messages relating to your attempted transactions and/or contacting your bank to discuss the problem further. If Starling confirm that 3D Secure should have been triggered for one of your payment attempts, can you please contact our support team at [email protected] and/or update the review with any further information the bank can provide relating to this and we will investigate further. Regards, The Click & Drop Team.
Oct. 1, 2025
Click and drop app keeps disconnecting and not importing orders. I have disconnected it to try and get it to work and now it won't reconnect. I am wasting time because of this app not importing orders. When it does work it is great.
Thank you for your review and I am sorry to hear that you have been having issues. However, I am pleased to report that we have now resolved this issue, and you should find that your future Shopify store orders should start importing again successfully. However, if you still need further assistance then please don't hesitate to contact our support team at [email protected] who should be able to assist you. Regards, The Click & Drop Team.
Sept. 24, 2025
Good day, Integration (Click&Drop update & connect), keeps dropping off, and fails to import shopify orders to Click & Drop. This has been going on for months, and I cannot get hold of anyone to work out how to fix this. Was usually good in the past, but as of present is an unusable service. Could someone please asssit me to fix ?? Thanks! 24 Sept 2025 Attempting to re-connect with shopify (via click and drop integration platform) is unsuccessful, as it consistently disconnects at every try. Can you please advice why this connection has not been possible for over 6 months ? And how this can be a probable quick fix ? Hope to hear from you soo for a resolution.
Thank you for posting again and sincere apologies for your ongoing issues. Because your current Shopify integration was created quite some time ago it is possible that your current Shopify store settings do not match the settings we stored when the integration was originally created, causing the store connection to fail. I would therefore recommend you deleting your current Shopify integration and then creating a brand new Shopify integration to your Shopify store, following which your store orders should start importing again. Please let us know if you still continue to experience issues connecting and importing orders with your newly created integration. Regards, The Click & Drop Team. Original Response: Thank you for your review. It looks like your Shopify integration is currently disconnected, so if you could please re-connect it and leave it reconnected we can check the behaviour of it, including importing orders into Click & Drop. In general though you should be able to contact our support team by email at [email protected] for assistance. Regards, The Click & Drop Team.
Aug. 15, 2025
Click and Drop says it's successfully connected my Shopify store but when I click on the app within Shopify I am still getting "Sorry, an unexpected problem occurred." I have tried removing and re adding, disconnecting and re connecting same error each time
Thank you for your review. Whilst I am unsure why you are getting the unexpected error in the app within Shopify, the app's purpose is solely to let order data flow between your store and Click & Drop, rather than have integrated functionality within the app itself. I can however see that your store is successfully connected to Click & Drop using the Shopify App and an order imported on the 15th when you first created the integration, which you will be able to view if you login to Click & Drop. Please note that Click & Drop is only able to import Shopify orders that are in 'Unfulfilled' order status, 'Paid' payment status, and no older than 7 days old. This and further help can be found in our help pages at:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you have further issues and still need further assistance then please contact our support team at [email protected] who should be able to assist you. Regards, The Click & Drop Team.
Aug. 9, 2025
As per all the other reviews - the connection is inconsistent. In fact the only consistent thing about the app is the constant failure to carry across orders. The Click & Drop site suggests the collection is working fine but it is not carrying the order across from my Shopify. Plus there is no easy way to contact any helpline. Pretty shocking - this is mission critical stuff. It shouldn't be hard for the UK's postal service to effectively support growing businesses on the number 1 retail platform for SMB's.
Thank you for your review and sincere apologies for any issues you may have been experiencing with order imports into Click & Drop. I can see that your store orders are now flowing successfully into Click & Drop, but if you have any further issues and still need further assistance then please contact our support team at [email protected] who should be able to assist you. Help can also be found in our help pages at:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration Regards, The Click & Drop Team.
Aug. 6, 2025
Wont import orders consistently - pretty basic need No app access to review settings or issues. Have deleted and readed the app but still can't get orders imported past 2024 Super poor!
Thank you for your review and sincere apologies for any issues you may have been experiencing with order imports into Click & Drop. I can see that your store orders are now flowing successfully into Click & Drop and you have fulfilled recently using Click & Drop, but if you have any further issues and still need further assistance then please contact our support team at [email protected] who should be able to assist you. Help can also be found in our help pages at:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration Regards, The Click & Drop Team.
July 23, 2025
Keeps asking to update and connect but doesn't. Driving me absolutely booloo! USELESS
July 11, 2025
Almost never syncs. I've been having to manually add orders for months. Sort it out Royal Mail !!!
July 5, 2025
Absolutely useless. It unlinks itself from my Shopify constantly and I can't update and connect it again. Completely frustrating. Sometimes it works for a short while and then it will disconnect again and I can't link it. It just comes up with errors and sends me back in a loop.
Thank you for your review and I am sorry to hear that you have been having issues with disconnections. We have now resolved this issue, and if you re-connect your Shopify store and other stores your orders should start importing again successfully. However, if you still need further assistance then please don't hesitate to contact our support team at [email protected] who should be able to assist you. Regards, The Click & Drop Team.
July 1, 2025
Integration keeps dropping off and cannot get hold of anyone to work out how to fix this. Literally it imports about 80% of our orders, then misses several! Awful, unreliable and unusable for any business service.
Thank you for your review and I am sorry to hear that you have been having issues importing your store orders in to Click & Drop. Having reviewed your account it looks like the orders are now importing as expected. However, if you still need further assistance then please don't hesitate to contact our support team at [email protected] who should be able to assist you. Regards, The Click & Drop Team.
June 19, 2025
having an issue whereby when an order is being fullfilled from one of our locations it's changing it automatically to the other one and amending the stock. we are not sure why this is happening?
Thank you for your review and I am sorry to hear that when fulfilling orders you have been having issues regarding your stock and locations. If your store locations are set correctly for the 2 Click & Drop accounts you are using then please contact our support team at [email protected] and provide information around when and how frequently this is occurring, any recent example orders that have caused this, and which location you expect the stock to be amended from and which location it was actually amended. Regards, The Click & Drop Team.