Click & Drop
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Absolute rubbish, works well for a week, then stops you from being able to make payments on card. Called RoyalMail Click & Drop Technical Team, said nothing they could do and had no clue why its happening, completely useless. Might as well not have them there.... Now I have to go back to royalmail.co.uk and fill out all the details manually, this is a joke. waste of time, avoid. Just wasted an hour...
Hi there, thank you for your feedback. We’re sorry to hear about your experience. Please note that payment-related issues are not associated with the Shopify app, if your concern is specifically related to the Shopify integration, our support team will be happy to assist you. Please contact us at [email protected]. Kind regards, Royal Mail Click & Drop Support Team
Has worked perfectly for a couple of years. All of a sudden my Shopify orders are not pushing over to Click & Drop and no response to any of my messages from the help service, so I'm stuck having to manually add them.
Hi, thank you for your feedback. We’re sorry to hear about your experience. If your orders are not being imported into Click & Drop, the first thing we recommend checking is whether your Shopify integration is still connected. You can do this by going to Settings > Integrations and confirming that the Shopify integration is shown as active. If the integration is not active, please try reconnecting it by selecting Update and Connect. If the issue persists, we recommend deleting the integration and then setting it up again from scratch. If you continue to experience issues after completing these steps, please contact our support team at [email protected], and we’ll be happy to investigate further. Kind regards, Click & Drop Support Team
Stop connecting to my website after update i have lots of orders i need to ship but being told they dont know when it can be fixed
Hi there, Thank you for your feedback. We’re sorry to hear about your experience. If your orders are not being imported into Click & Drop, the first thing we recommend checking is whether your Shopify integration is still connected. You can do this by going to Settings > Integrations and confirming that the Shopify integration is shown as active. If the integration is not active, please try reconnecting it by selecting Update and Connect. If the issue persists, we recommend deleting the integration and then setting it up again from scratch. If you continue to experience issues after completing these steps, please contact our support team at [email protected], and we’ll be happy to investigate further. Kind regards, Royal Mail Click & Drop Support Team
Was working fine and now orders are not coming through to the click and drop account. Tried too reconnect and this does not work.
Hi there, thank you for your feedback, we’re sorry to hear about your experience. Orders are coming through successfully on your account. Please accept our sincere apologies for any inconvenience caused. If you require any further assistance, our support team will be more than happy to help. Please contact us at [email protected] Kind regards, The Click & Drop Team
This app sucks, doesn't fetch complete orders from shopify. fetch some orders from Shopify and left some. Even after too many efforts it doesn't work and we need to manually import orders. This takes a hell of time.
Hi there, thank you for your feedback, we’re sorry to hear about your experience. Orders are coming through successfully on your account. Please accept our sincere apologies for any inconvenience caused. If you require any further assistance, our support team will be more than happy to help. Please contact us at [email protected] Kind regards, The Click & Drop Team
Inconsistent and infuriating. One day orders will sync nicely, on another day there'll be no sync and/or the whole thing is disconnected. It's not as if I'm processing a zillion orders at a time, either. Typical $BIGCORP attitude from Royal Mail; never our fault - guys, if you're introducing breaking changes to your API this often then YOU'RE DOING IT WRONG, and liasing with the app developer works wonders.
Hi there, thank you for your feedback, we’re sorry to hear about your experience. Orders are coming through successfully on your account. Please accept our sincere apologies for any inconvenience caused. If you require any further assistance, our support team will be more than happy to help. Please contact us at [email protected] Kind regards, The Click & Drop Team
orders on shopify are being processed but click and drop only list the order as dispached and will not fullfill then. Very frustrating.
Hi there, thank you for your feedback, we’re sorry to hear about your experience. The setting “Mark orders as despatched on channel” is already enabled on your account, allowing Click & Drop to update fulfilment statuses in Shopify. When an order is marked as “dispatched” in Click & Drop, it is updated to “fulfilled” in Shopify. We’ve identified that your Shopify integration was disconnected, which would prevent orders from importing and being processed. Please ensure the integration is active to ensure orders continue to flow as expected. Please accept our sincere apologies for any inconvenience this may have caused. If you need any assistance, our support team will be happy to help, please contact us at [email protected]. Kind regards, The Click & Drop Team
This app, and the broader Royal Mail systems & architecture, are awful.
Thank you for your feedback. Please let us know if there's anything in particular that would improve your experience when using Click & Drop. For any further enquiries or assistance, please reach out to our support team at [email protected]. Regards, The Click & Drop Team
Was working brilliantly, now doesn't pull orders through from my website despite saying it's connected to my shopify store.
Thank you for your review. We can see that several Shopify orders imported in to your Click & Drop account yesterday and the system is operating correctly. So sincere apologies for any inconvenience caused and if you have any further issues please don't hesitate to contact our support team at [email protected]. Regards, The Click & Drop Team.
Not pulling through orders anymore. Better off just using Shopify Shipping and buying Royal Mail on there in my view....
Thank you for your review. As you will have already noticed we are pleased to report that we have fixed the issue with your account and your shippable Shopify orders are successfully importing in to your Click & Drop again. Sincere apologies for any inconvenience caused and if you have any further issues please contact our support team at [email protected]. Regards, The Click & Drop Team.
Exactly what I would expect from Royal Mail - no help, crap app. Absolute joke!
Update - Hello again. As you will have already noticed we are pleased to report that we have fixed the issue with your account and your shippable Shopify orders are successfully importing in to your Click & Drop again. Sincere apologies for any inconvenience caused and if you have any further issues please contact our support team at [email protected]. Regards, The Click & Drop Team. ------------------------------------------------------------- Thank you for your review and we are really sorry to hear that you have been having problems with your integration. We have been investigating the integration behaviour on your Click&Drop account and it seems there is a discrepancy between your order product information being provided by Shopify and the information we are expecting to receive. We will continue to investigate to narrow down the exact data issue and if required will contact Shopify for clarification, but please rest assured that we will do what we can to get your integration up and running again as soon as possible, and appreciate your patience in the meantime. Regards, The Click & Drop Team.
Completely broken, not picking orders up at all and we're having to create labels from scratch
Thank you for your review and I am sorry to hear that you have been having issues. However, I am pleased to report that we have now resolved this issue and can see that an order imported for you this morning. However, if you still need further assistance then please don't hesitate to contact our support team at [email protected] who should be able to assist you. Regards, The Click & Drop Team.
Utterly inconsistent at pulling through or syncing orders, no ability to update or tell it to sync, no idea why it just stops at a certain order. Mostly negative reviews all say the same thing. Crappy App, crappy developer.
Not importing my orders, it was doing well and then stopped
Worked with few issues, but back at the start of the summer (25) there is a clear sync issue. The C&D drop team refused to acknowledge this and it took months to finally get confirmation there is an issue to do with order date / dispatch date being over a certain time (possibly 60 days). After TWICE getting Shopify advanced support involved, Royal Mail have finally sent this message this morning; "we are not in a position where we feel that it is a requirement for us to contact Shopify directly, we have previously explained that we are working on implementing future improvements that you, alongside other customers may benefit from. We unfortunately do not have any timeframe for this and feel that there is nothing further that we can discuss with Shopify directly that has not already been advised within previous correspondence." There is an issue. They know it. They refuse to help. The app is problematic. Avoid where possible.
I integrated the Royal Mail Click & Drop and the link is showing as green for connected. But there is no download of orders? Seems like this has been an issue for a long time. Is it worth holding out for Royal Mail to fix it?
It was working but got out of sync so I tried disconnecting it and installing the app again. The green tick says it is connected to my store but none of the orders are pulling through. I'm wasting loads of time trying to sort it out and can't seem to find a phone number for Royal Mail to call so they can talk me through what to do. I've just emailed them again but I'm not holding my breath!
We are unable to purchase shipping for our parcels. The issue i found out is that the Royal mail system does not trigger 3dSecure according to Starling Bank. We have orders that need shipping and can't pay for these!!!!
Thank you for your review and sorry to hear you are having issues with 3D secure, but the Click & Drop platform does support 3D Secure authentication through the platform's payment provider. When a card payment is made, the 3D Secure process is managed between the payment provider, your card issuer (Starling Bank), and the relevant card network (e.g. Visa or Mastercard). If the 3D Secure challenge screen is not appearing this may be related to something on the Starling Bank side as Click & Drop does not control whether or how the 3D Secure challenge appears. We therefore recommend checking your Starling app for any messages relating to your attempted transactions and/or contacting your bank to discuss the problem further. If Starling confirm that 3D Secure should have been triggered for one of your payment attempts, can you please contact our support team at [email protected] and/or update the review with any further information the bank can provide relating to this and we will investigate further. Regards, The Click & Drop Team.
Click and drop app keeps disconnecting and not importing orders. I have disconnected it to try and get it to work and now it won't reconnect. I am wasting time because of this app not importing orders. When it does work it is great.
Thank you for your review and I am sorry to hear that you have been having issues. However, I am pleased to report that we have now resolved this issue, and you should find that your future Shopify store orders should start importing again successfully. However, if you still need further assistance then please don't hesitate to contact our support team at [email protected] who should be able to assist you. Regards, The Click & Drop Team.
Click and Drop says it's successfully connected my Shopify store but when I click on the app within Shopify I am still getting "Sorry, an unexpected problem occurred." I have tried removing and re adding, disconnecting and re connecting same error each time
Thank you for your review. Whilst I am unsure why you are getting the unexpected error in the app within Shopify, the app's purpose is solely to let order data flow between your store and Click & Drop, rather than have integrated functionality within the app itself. I can however see that your store is successfully connected to Click & Drop using the Shopify App and an order imported on the 15th when you first created the integration, which you will be able to view if you login to Click & Drop. Please note that Click & Drop is only able to import Shopify orders that are in 'Unfulfilled' order status, 'Paid' payment status, and no older than 7 days old. This and further help can be found in our help pages at:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you have further issues and still need further assistance then please contact our support team at [email protected] who should be able to assist you. Regards, The Click & Drop Team.
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