Click & Drop

May 31, 2024

April 12, 2024

I think this worked the very first time I used it but since then it doesn't update Shopify on anything so is completely useless. Back to entering everything manually. I need to look in to other shipping options I guess like DPD or EVRI etc.

Feb. 22, 2024

Really disappointed with this app. Switched our shipping to Royal Mail but the app is rubbish, it does not send tracking info back to shopify so we are having to do this manually to 100+ orders per day.

Feb. 15, 2024

As others have said, this app is completely dysfunctional. Wasted time applying for a RM account to be confronted with this once I tried to use them. I'll stick with the integrated evri and DPD

Jan. 22, 2024

Rubbish app but there arent any alternatives by the look of it. I've got this connected to 2 shopify sites. One of them pulls all orders through including orders not linked to the location chosen and the other site pulls through 3 duplicate orders every time. Very very frustrating. As others have said, I would rather pay for this app and it worked than it be for free.

Dec. 15, 2023

Was working fine, then stopped syncing orders though. Nothing was uploading and none of the recommended "troubleshooting" steps worked. Even tried uninstalling and reinstalling to no avail. There is zero customer service help, so a completely pointless app at this point.

Nov. 15, 2023

Even though Click and Drop integrations lets you choose the location of your store, it pulls orders from all locations in Shopify so all our warehouses are getting the same order pulled through.

Nov. 5, 2023

Not working. App suddenly stopped syncing any orders to our click and drop account.

Nov. 3, 2023

Have to agree with everyone else. This app is no longer working properly. It does not mark orders as dispatched on my shopify store and does not upload tracking. It's an absolute nightmare for us. We have all our social media stores connected to this app and it works fine, but it just does not work well with shopify itself. Unfortunately there is no alternative to this at the moment, so nothing we can do. Please guys sort this app out, we would rather pay and have this working properly then have it free but being absolutely useless.

Oct. 26, 2023

Completely unusable. Says it works and it really just doesn't. Royal Mail is killing itself with the inability to see that it is unable to provide a service to humans without other humans to provide this service. Just Ruining my life one step at a time. Thanks, Royal Mail, Im just glad the queen isn't alive to see what you have done.

Oct. 27, 2023

App has been broken by Royal Mail team, it worked well until a few months ago, now there are multiple errors and the support team do not investigate issues. Waiting for 2 months for issue that Royal Mail cannot process EU orders and now need to find an alternative. Update: The Royal Mail response to reviews is quicker than support but false. It hasn't been resolved and I can't process or ship those orders. The issue remains and hasn't been investigated.

Oct. 9, 2023

App doesnt work at all - just errors out when installing integration. Tried multiple times, with multiple browsers and machines - same error each time. Looks like i will find another mail provider

Oct. 23, 2023

Worst documentation ever in an app. Spent heaps of time setting up the shipping rules so that we could automate the process, then we get to the end of it to find out that if the order contains more than one product you have to enter the postage manually. Why not say that at the start ? The vast majority of our orders are for more than one item which is why we inserted all the weights and package sizes to account for that. A complete and utter waste of time. Edit. 23/10/23. Lack of reply noted, I guess when you get too big to care.....

July 27, 2023

This well working app has been rendered completely obsolete without any warning, forcing users (including myself) to manually input orders from a spreadsheet or use a different shipping service, at least until they decide to update the app so it is shopify compatible. Ridiculous. it's as if Royal Mail don't want to make any money and want to lose all their customers.

July 21, 2023

Suddenly unsupported and is not integrating with my store anymore. What are we supposed to do. No information has been provided. Extremely inconvenient with no communication. Please update us immediately. Complete shambles.

July 14, 2023

Currently unsupported until Click and Drop roll out an update for Shopify's API - very frustrating as a small business owner. please update the app!!!!

April 18, 2023

PLEASE can RM fix this app - when it works it's great, but several of my orders fail to pull through, and there's seemingly no reason for it. This didn't happen with Squarespace, so I have no idea what's going on. Right now, when I click on the app within Shopify I get 'business.parcel.royalmail.com refused to connect.'

April 11, 2023

updated and downloaded the app and now I cannot see any new orders come through. waste of time. not sure what to do as there is no help and have to do everything manually.

April 4, 2023

The update to incorporate Click & Drop App has been a disaster, as the app is not compatible with Shopify and I have now lost access to all my previous orders - if you are going to do an update and require an app download, you need to make sure the app is compatible and accessible!! I will now be forced to switch from Royal Mail, having successfully used Royal Mail and Shopify for the past two years Update: Yes I deleted the integration upon your advice, but am unable to re-add the integration as it keeps taking me to the app download page and upon trying to download it says the app is not compatable with shopify.

Feb. 13, 2023

Doesn't add orders to click-and-drop account, all the things show that it is integrated with royal mail but it doesn't add any orders.