Reiju review for Click & Drop
Oct. 7, 2025
We are unable to purchase shipping for our parcels. The issue i found out is that the Royal mail system does not trigger 3dSecure according to Starling Bank. We have orders that need shipping and can't pay for these!!!!
Thank you for your review and sorry to hear you are having issues with 3D secure, but the Click & Drop platform does support 3D Secure authentication through the platform's payment provider. When a card payment is made, the 3D Secure process is managed between the payment provider, your card issuer (Starling Bank), and the relevant card network (e.g. Visa or Mastercard). If the 3D Secure challenge screen is not appearing this may be related to something on the Starling Bank side as Click & Drop does not control whether or how the 3D Secure challenge appears. We therefore recommend checking your Starling app for any messages relating to your attempted transactions and/or contacting your bank to discuss the problem further. If Starling confirm that 3D Secure should have been triggered for one of your payment attempts, can you please contact our support team at [email protected] and/or update the review with any further information the bank can provide relating to this and we will investigate further. Regards, The Click & Drop Team.
