Click & Drop
Streamline shipping to save time and boost business efficiency
Rating
1.6
feedback
79
chart
#1,831
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
3%
-
Less than a month
14%
-
Less than a year
37%
-
More than a year
39%
Reviews Summary
The reviews for this Shopify App are overwhelmingly negative, with users reporting issues such as orders not pulling through, inconsistent syncing, disconnecting from Shopify, and lack of support from Royal Mail. Users express frustration with the app's unreliability, time-consuming nature, and inefficiency. Many mention difficulties in getting orders to import, technical issues, and poor customer service. Some users have experienced problems with duty amounts, order dates, and weight discrepancies. Despite a few positive reviews praising the app's functionality and ease of use, the majority of feedback highlights significant flaws and challenges in using the app effectively.
Highlights
Review RSS Feed
All reviews
May 8, 2026
can't reconnect store after addresses were imported incorrectly. Worked perfectly for a long time, now I can't ship my orders.
May 8, 2026
**Edit: Problem resolved! Trying to add another Shopify store to my Click and Drop account, constant errors and support haven't got back to me to try resolve. They suggest silly fixes like try another browser etc. It's a problem on their side and it seems they have a team of 1 developer so any real technical issue will probably take weeks if not months to resolve :(
April 15, 2026
Was working brilliantly, now doesn't pull orders through from my website despite saying it's connected to my shopify store.
Thank you for your review. We can see that several Shopify orders imported in to your Click & Drop account yesterday and the system is operating correctly. So sincere apologies for any inconvenience caused and if you have any further issues please don't hesitate to contact our support team at [email protected]. Regards, The Click & Drop Team.
Feb. 6, 2026
Not pulling through orders anymore. Better off just using Shopify Shipping and buying Royal Mail on there in my view....
Thank you for your review. As you will have already noticed we are pleased to report that we have fixed the issue with your account and your shippable Shopify orders are successfully importing in to your Click & Drop again. Sincere apologies for any inconvenience caused and if you have any further issues please contact our support team at [email protected]. Regards, The Click & Drop Team.
Jan. 14, 2026
Exactly what I would expect from Royal Mail - no help, crap app. Absolute joke!
Update - Hello again. As you will have already noticed we are pleased to report that we have fixed the issue with your account and your shippable Shopify orders are successfully importing in to your Click & Drop again. Sincere apologies for any inconvenience caused and if you have any further issues please contact our support team at [email protected]. Regards, The Click & Drop Team. ------------------------------------------------------------- Thank you for your review and we are really sorry to hear that you have been having problems with your integration. We have been investigating the integration behaviour on your Click&Drop account and it seems there is a discrepancy between your order product information being provided by Shopify and the information we are expecting to receive. We will continue to investigate to narrow down the exact data issue and if required will contact Shopify for clarification, but please rest assured that we will do what we can to get your integration up and running again as soon as possible, and appreciate your patience in the meantime. Regards, The Click & Drop Team.
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