Click & Drop
The reviews for the Shopify App are predominantly negative, with users experiencing issues such as orders not syncing, constant disconnections, and lack of support from the developer. Many merchants have reported that the app was working fine initially but stopped importing orders at some point, leading to frustration and wasted time. Some users mentioned difficulties in reconnecting the app to their store after facing syncing problems. On the positive side, a few users found the app to be reliable and efficient, especially when following the step-by-step guide provided.
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orders on shopify are being processed but click and drop only list the order as dispached and will not fullfill then. Very frustrating.
Used to work well but hasn't been connecting to my shopify store recently and everytime I try to connect and update it doesn't work.
Thank you for your review. We can see that your Shopify account has been successfully connected. Please accept our sincere apologies for any inconvenience this may have caused. If you have any further questions or require additional assistance, please contact our support team at [email protected]. Kind regards, The Click & Drop Team
This app, and the broader Royal Mail systems & architecture, are awful.
Thank you for your feedback. Please let us know if there's anything in particular that would improve your experience when using Click & Drop. For any further enquiries or assistance, please reach out to our support team at [email protected]. Regards, The Click & Drop Team
can't reconnect store after addresses were imported incorrectly. Worked perfectly for a long time, now I can't ship my orders.
Thank you for the review. We recently experienced an issue with store reconnections, which have now been resolved by our team. We can confirm that your store has been successfully reconnected and that orders are successfully importing again. Please accept our sincere apologies for any inconvenience this may have caused and if you have any further issues please don't hesitate to contact our support team at [email protected]. Regards, The Click & Drop Team
**Edit: Problem resolved! Trying to add another Shopify store to my Click and Drop account, constant errors and support haven't got back to me to try resolve. They suggest silly fixes like try another browser etc. It's a problem on their side and it seems they have a team of 1 developer so any real technical issue will probably take weeks if not months to resolve :(
Thank you for your updated review, and we can also see that your connection issues have now been resolved and your orders importing successfully again. It is great to see that you value the integration so highly. Please accept our apologies for any inconvenience this may have caused and if you have any further issues please don't hesitate to contact our support team at [email protected]. Regards, The Click & Drop Team
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