Click & Drop
Streamline shipping to save time and boost business efficiency
Rating
1.5
feedback
79
chart
#1,927
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
4%
-
Less than a month
15%
-
Less than a year
35%
-
More than a year
39%
Reviews Summary
The reviews for this Shopify App are overwhelmingly negative, with users expressing frustration over issues such as orders not syncing, app disconnecting frequently, and lack of support from Royal Mail. Common themes in the reviews include inconsistent order syncing, difficulties in connecting the app, and poor customer service. Users have reported problems with importing orders, issues with duty amounts for international shipping, and challenges in getting technical issues resolved. Despite some positive feedback on the app's functionality when it works, the majority of reviews highlight significant issues that hinder the app's usability and reliability.
Highlights
Review RSS Feed
All reviews
April 15, 2026
Was working brilliantly, now doesn't pull orders through from my website despite saying it's connected to my shopify store.
Feb. 6, 2026
Not pulling through orders anymore. Better off just using Shopify Shipping and buying Royal Mail on there in my view....
Thank you for your review. As you will have already noticed we are pleased to report that we have fixed the issue with your account and your shippable Shopify orders are successfully importing in to your Click & Drop again. Sincere apologies for any inconvenience caused and if you have any further issues please contact our support team at [email protected]. Regards, The Click & Drop Team.
Jan. 14, 2026
Exactly what I would expect from Royal Mail - no help, crap app. Absolute joke!
Update - Hello again. As you will have already noticed we are pleased to report that we have fixed the issue with your account and your shippable Shopify orders are successfully importing in to your Click & Drop again. Sincere apologies for any inconvenience caused and if you have any further issues please contact our support team at [email protected]. Regards, The Click & Drop Team. ------------------------------------------------------------- Thank you for your review and we are really sorry to hear that you have been having problems with your integration. We have been investigating the integration behaviour on your Click&Drop account and it seems there is a discrepancy between your order product information being provided by Shopify and the information we are expecting to receive. We will continue to investigate to narrow down the exact data issue and if required will contact Shopify for clarification, but please rest assured that we will do what we can to get your integration up and running again as soon as possible, and appreciate your patience in the meantime. Regards, The Click & Drop Team.
Dec. 22, 2025
Completely broken, not picking orders up at all and we're having to create labels from scratch
Thank you for your review and I am sorry to hear that you have been having issues. However, I am pleased to report that we have now resolved this issue and can see that an order imported for you this morning. However, if you still need further assistance then please don't hesitate to contact our support team at [email protected] who should be able to assist you. Regards, The Click & Drop Team.
Dec. 19, 2025
Utterly inconsistent at pulling through or syncing orders, no ability to update or tell it to sync, no idea why it just stops at a certain order. Mostly negative reviews all say the same thing. Crappy App, crappy developer.
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