Click & Drop
The reviews for the Royal Mail Click & Drop Shopify App highlight several recurring issues faced by users. Many merchants have reported that the app stops importing orders from Shopify, leading to manual data entry and wasted time. There are complaints about the app disconnecting frequently, causing inconsistency in syncing orders. Users have also expressed frustration with the lack of support from Royal Mail's technical team, with long response times and unresolved technical issues. Overall, the app's performance has been described as unreliable, frustrating, and lacking in essential functionalities.
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Stops pushing order over to click and drop .. Manual order always glitching. I have disconnected and connected again a few times and the people still the same. This is the worse app ever
Absolute rubbish, works well for a week, then stops you from being able to make payments on card. Called RoyalMail Click & Drop Technical Team, said nothing they could do and had no clue why its happening, completely useless. Might as well not have them there.... Now I have to go back to royalmail.co.uk and fill out all the details manually, this is a joke. waste of time, avoid. Just wasted an hour...
Hi there, thank you for your feedback. We’re sorry to hear about your experience. Please note that payment-related issues are not associated with the Shopify app, if your concern is specifically related to the Shopify integration, our support team will be happy to assist you. Please contact us at [email protected]. Kind regards, Royal Mail Click & Drop Support Team
Has worked perfectly for a couple of years. All of a sudden my Shopify orders are not pushing over to Click & Drop and no response to any of my messages from the help service, so I'm stuck having to manually add them.
Hi, thank you for your feedback. We’re sorry to hear about your experience. If your orders are not being imported into Click & Drop, the first thing we recommend checking is whether your Shopify integration is still connected. You can do this by going to Settings > Integrations and confirming that the Shopify integration is shown as active. If the integration is not active, please try reconnecting it by selecting Update and Connect. If the issue persists, we recommend deleting the integration and then setting it up again from scratch. If you continue to experience issues after completing these steps, please contact our support team at [email protected], and we’ll be happy to investigate further. Kind regards, Click & Drop Support Team
Stop connecting to my website after update i have lots of orders i need to ship but being told they dont know when it can be fixed
Hi there, Thank you for your feedback. We’re sorry to hear about your experience. If your orders are not being imported into Click & Drop, the first thing we recommend checking is whether your Shopify integration is still connected. You can do this by going to Settings > Integrations and confirming that the Shopify integration is shown as active. If the integration is not active, please try reconnecting it by selecting Update and Connect. If the issue persists, we recommend deleting the integration and then setting it up again from scratch. If you continue to experience issues after completing these steps, please contact our support team at [email protected], and we’ll be happy to investigate further. Kind regards, Royal Mail Click & Drop Support Team
Not importing Shopify Orders as of today. Always glitching and often fails to generate postal label. When Ive emailed for support it's taken over 4 weeks previously.
Hi there, thank you for your feedback. We’re sorry to hear about your experience. From our checks, your Shopify account appears to be connected correctly. Once orders are received from Shopify, they should automatically flow through into Click & Drop. Please accept our sincere apologies for any inconvenience this may have caused. If you need any further assistance, our support team will be happy to help, please contact us at [email protected]. Kind regards, The Click & Drop Team
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