Click & Drop
The reviews for this Shopify App highlight several recurring issues faced by users. Many merchants have reported problems with orders not syncing or importing correctly from Shopify to Click & Drop. The app seems to have become unreliable over time, with frequent disconnects, failed connections, and manual order additions becoming necessary. Users have expressed frustration with the lack of response from the support team, long wait times for fixes, and overall poor customer service. Some have also mentioned issues with specific functionalities like duty amounts for international orders and weight discrepancies. Despite some positive experiences in the past, the majority of reviews indicate a decline in the app's performance and usability.
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Has worked perfectly for a couple of years. All of a sudden my Shopify orders are not pushing over to Click & Drop and no response to any of my messages from the help service, so I'm stuck having to manually add them.
Stop connecting to my website after update i have lots of orders i need to ship but being told they dont know when it can be fixed
Not importing Shopify Orders as of today. Always glitching and often fails to generate postal label. When Ive emailed for support it's taken over 4 weeks previously.
Hi there, thank you for your feedback. We’re sorry to hear about your experience. From our checks, your Shopify account appears to be connected correctly. Once orders are received from Shopify, they should automatically flow through into Click & Drop. Please accept our sincere apologies for any inconvenience this may have caused. If you need any further assistance, our support team will be happy to help, please contact us at [email protected]. Kind regards, The Click & Drop Team
Was working fine and now orders are not coming through to the click and drop account. Tried too reconnect and this does not work.
Hi there, thank you for your feedback, we’re sorry to hear about your experience. Orders are coming through successfully on your account. Please accept our sincere apologies for any inconvenience caused. If you require any further assistance, our support team will be more than happy to help. Please contact us at [email protected] Kind regards, The Click & Drop Team
This app sucks, doesn't fetch complete orders from shopify. fetch some orders from Shopify and left some. Even after too many efforts it doesn't work and we need to manually import orders. This takes a hell of time.
Hi there, thank you for your feedback, we’re sorry to hear about your experience. Orders are coming through successfully on your account. Please accept our sincere apologies for any inconvenience caused. If you require any further assistance, our support team will be more than happy to help. Please contact us at [email protected] Kind regards, The Click & Drop Team
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